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Text Customer Service Jobs in Atlanta, GA (NOW HIRING)

Compass Group

FOOD SERVICE, CONCESSION

Atlanta, GA · On-site

$17.50/hr

Previous customer service experience required. * Pay Range: $16.00 per hour to $17.50 per hour. We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search ...

Main Street Auto

General Service Technician

Canton, GA · On-site

$14.50 - $18/hr

As a leading automotive service provider, we take pride in delivering exceptional customer service ... SMS Opt-In I agree to receive SMS text messages from Main Street Auto about my job application ...

Compass Group

CUSTOMER AMBASSADOR

Atlanta, GA · On-site

$15.44/hr

Previous customer service, catering, and food & beverage experience is preferred. * Perks : Weekly ... Text JOB to 75000 and search requisition ID number 1545600. The advertised program is a ...

Compass Group

FOOD SERVICE WORKER/CASHIER

Atlanta, GA · On-site

$16.40/hr

Text JOB to 75000 and search requisition ID number 1549719. The advertised program is a ... Serves customers in a friendly, efficient manner following outlined steps of service. * Interacts ...

Compass Group

FOOD SERVICE WORKER/CASHIER

Atlanta, GA · On-site

$16.40/hr

Text JOB to 75000 and search requisition ID number 1565179. The advertised program is a ... Serves customers in a friendly, efficient manner following outlined steps of service. * Interacts ...

Compass Group

CUSTOMER AMBASSADOR

Atlanta, GA · On-site

$17.50/hr

Previous customer service experience required. * Pay Range: $16.00 per hour to $17.50 per hour. We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search ...

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Showing results 41-60

All JobsText Customer Service JobsText Customer Service Jobs in Atlanta, GA

Text Customer Service information

See Atlanta, GA salary details

$9

$18

$25

How much do text customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for text customer service in Atlanta, GA is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $20.10 per hour, depending on experience, location, and employer.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Atlanta, GA?

For Text Customer Service jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Atlanta, GA look for?

The top searched job categories for Text Customer Service jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Text Customer Service jobs?

Cities near Atlanta, GA with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 2% Contract, and 1% Nights. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $37,598 per year, or $18.1 per hour.

Part-Time Weekend Remote Customer Service Representative

Aaron Plumbing INC

Suwanee, GA • Remote

$18 - $23/hr

Part-time

PTO

Re-posted 8 days ago

Job description

Benefits:
  • Paid time off
  • Training & development

Part-Time Remote Customer Service RepresentativeAaron Services: Plumbing, Heating & Cooling
Fully Remote Within Georgia | Approximately 22 Hours per Week, With Additional Hours Available

Help Us Deliver an Exceptional Customer Experience
Aaron Services is a family-owned plumbing, heating, and cooling company serving homeowners throughout the greater Atlanta area suburbs since 1978. We’re looking for a friendly, dependable Customer Service Representative to join our team in a part-time, fully remote position.
You’ll often be the first person a customer speaks with, so professional, reassuring communication and a commitment to excellent service are essential. We’re a positive, upbeat team with high standards, and we’re always happy to support one another.
Schedule
  • Friday: 8:30 a.m.–4:30 p.m.
  • Saturday: 7:30 a.m.–2:30 p.m.
  • Sunday: 7:30 a.m.–2:30 p.m.
Additional hours may be available based on company needs and employee availability.
Primary Responsibilities

  • Respond to incoming customer contacts by phone, email, and text
  • Schedule plumbing, heating, and air-conditioning appointments in ServiceTitan
  • Gather and accurately record customer, property, and service information
  • Communicate clearly and professionally throughout the scheduling process
  • Convey messages and important information to technicians, managers, and other team members
  • Maintain accurate customer records
  • Assist with other administrative work as needed
  • Help ensure every customer receives friendly, responsive service
Remote-Work Requirements

The employee must be located in and perform all work from within Georgia.
During scheduled hours, the employee must work from a quiet, distraction-free workspace and remain available at a computer to answer calls, respond to messages, schedule appointments, and fulfill the responsibilities of the position. Reliable high-speed internet and a dependable computer setup are required.
What We’re Looking For

  • Highly professional and friendly verbal and written communication skills
  • A genuine desire to help and book customers
  • Dependability and the ability to work scheduled shifts independently
  • Strong attention to detail and organizational skills
  • Comfort managing calls, emails, texts, and multiple tasks
  • A calm, pleasant, and solution-oriented approach
  • The ability to learn new software, processes, and service information
Preferred Experience

The following experience is helpful but not required:
  • Customer service or dispatch experience with a plumbing or HVAC company
  • Experience using ServiceTitan
  • Experience with Google Chat, Google Docs, or other Google products
We’re willing to train the right person who brings excellent communication skills, dependability, a positive attitude, and a strong commitment to customer service.
You’ll Thrive Here If You…

  • Genuinely enjoy helping people and making stressful situations easier
  • Communicate with warmth, confidence, and professionalism
  • Stay organized while managing calls, texts, emails, and scheduling needs
  • Are dependable, self-motivated, and take ownership of completing your work
  • Enjoy working independently while supporting a positive, upbeat team
About Aaron Services

Aaron Services has been family-owned and operated since 1978. We’ve built our reputation by treating customers honestly, communicating clearly, and providing dependable home services. Our team takes pride in supporting one another and maintaining the high standards that have earned us more than 2,500 five-star reviews.
If you’re looking for a steady remote position with a positive team and enjoy helping customers feel heard and taken care of, we’d love to hear from you.

This is a remote position.