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Entry Level Insurance Customer Service Representative Jobs in Georgia

The Jonus Group

Transportation Insurance CSR

Kennesaw, GA · On-site

$37K - $50K/yr

Transportation Insurance Customer Service Representative (CSR) Job Summary A detail-oriented Transportation Insurance Customer Service Representative (CSR) is needed to provide exceptional client ...

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Entry Level Insurance Customer Service Representative information

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How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for entry level insurance customer service representative in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Many employers offer on-the-job training, so highlighting your willingness to learn and any related skills can improve your chances. Applying through company websites or job boards and networking can also help you find opportunities suitable for beginners.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Georgia? For Entry Level Insurance Customer Service Representative jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Georgia look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Georgia are:
What cities in Georgia are hiring for Entry Level Insurance Customer Service Representative jobs? Cities in Georgia with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Insurance Customer Service Representative

The David Cochran Agency dba Mosaic Insurance

Woodstock, GA • On-site

$45K - $250K/yr

Full-time

Retirement, PTO

Re-posted 28 days ago

Job description

Are you looking for a role where you can truly make a difference and be part of a supportive team? The David Cochran Agency, operating as Mosaic Insurance, is seeking a bright and welcoming Insurance Customer Service Representative to join our vibrant office in Woodstock, Georgia. We believe that exceptional service starts with genuine connection, and we're committed to creating a positive experience for everyone who walks through our doors or calls us. As a key member of our team, you'll be the friendly voice and helpful hand that our clients rely on. You'll have the chance to build relationships, solve problems, and contribute directly to the success of our agency and the peace of mind of our policyholders. If you have a knack for communication, a positive outlook, and a desire to grow with a dedicated team, we can't wait to welcome you aboard!


Benefits

Annual Base Salary + Commission

Career Growth Opportunities

Retirement Plan

Evenings Off

Mon-Fri Schedule

Work from Home

Hands on Training

Paid Time Off (PTO)


Responsibilities

Serve as the first point of contact for client inquiries, providing friendly and efficient support.

Assist clients with policy questions, changes, and general inquiries with patience and clarity.

Help manage and organize client information within our systems.

Coordinate with agents and other team members to resolve client needs effectively.

Contribute to a positive and supportive office environment.


Requirements

Previous customer service experience is a plus, but we're happy to train the right person.

Excellent communication skills, both written and verbal.

A positive attitude and a genuine desire to help others.

Comfort with learning new software and systems.

Ability to work collaboratively within a team.