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Entry Level Insurance Customer Service Representative Jobs in Georgia

Colony Roofers

Customer Service Representative

Atlanta, GA · On-site

$40K - $55K/yr

Dental insurance * Health insurance * Opportunity for advancement * Training & development * Vision insurance Customer Service Representative Atlanta, GA | Full-Time | Hybrid Opportunity | $40,000 ...

Colony Roofers

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

Benefits: 401(k) Dental insurance Health insurance Opportunity for advancement Training & development Vision insurance Customer Service Representative Atlanta, GA | Full-Time | Hybrid Opportunity ...

The Jonus Group

CL/PL Insurance CSR

Atlanta, GA · On-site

$40K/yr

... Customer Service Representative (CSR) to join a team. This role involves servicing a diverse portfolio of Personal Lines (PL) and Commercial Lines (CL) insurance clients.This is an excellent ...

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Entry Level Insurance Customer Service Representative information

See Georgia salary details

$8

$15

$22

How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for entry level insurance customer service representative in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Many employers offer on-the-job training, so highlighting your willingness to learn and any related skills can improve your chances. Applying through company websites or job boards and networking can also help you find opportunities suitable for beginners.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Georgia? For Entry Level Insurance Customer Service Representative jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Georgia look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Georgia are:
What cities in Georgia are hiring for Entry Level Insurance Customer Service Representative jobs? Cities in Georgia with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Licensed Insurance Customer Service

Mark Bartley - State Farm Agency

Jonesboro, GA • On-site

$45K - $65K/yr

Other

PTO

Re-posted 18 days ago

Job description

Licensed Insurance Customer Service

Location: JONESBORO, GA, 30236

Salary: $45000.0 - $65000.0/year

Experience: 1 Year(s)

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.

We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:

1. Must have an active Property and Casualty insurance license.

2. Must be able to make the commute to our agency location in Jonesboro, GA. This is an in-office position.

Responsibilities include but not limited to:

  • Establish customer relationships and follow up with customers, as needed
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused, needs-based review process to educate customers about insurance options
  • Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive:

  • Salary plus Bonus
  • Paid Time Off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office

Requirements

  • Property & Casualty license (required)
  • Life and Health license (required)
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Provide timely and thorough activity reports to agent
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

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