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Entry Level Insurance Customer Service Representative Jobs in Jonesboro, GA

ST. JOSAPHAT PARISH

Customer Service Rep

Atlanta, GA

$15.50 - $21/hr

If you have experience in the following areas please apply: entry level sales assistant, marketing ... Hourly rate of pay + overtime Medical Benefits Dental Benefits Vision Insurance Term Life Insurance ...

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Entry Level Insurance Customer Service Representative information

See Jonesboro, GA salary details

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How much do entry level insurance customer service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for entry level insurance customer service representative in Jonesboro, GA is $17.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.57 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Jonesboro, GA?

For Entry Level Insurance Customer Service Representative jobs in Jonesboro, GA, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Jonesboro, GA look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Jonesboro, GA are:

What cities near Jonesboro, GA are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Jonesboro, GA with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Jonesboro, GA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $36,555 per year, or $17.6 per hour.

Licensed Insurance Customer Service Representative

StaffMyAgency LLC

Atlanta, GA • On-site

$40K - $120K/yr

Full-time

PTO

Re-posted 28 days ago

Job description

Award winning agency in Atlanta, GA seeking an energetic, talented, passionate, and caring individual to join our fast-growing team as a Customer Service Representative!
As a key member of our team, you will play a pivotal role and your hard work and commitment will be rewarded with competitive compensation, bonus and much more! A licensed, seasoned professional is preferred but no experience is required, and we are willing to train the right individual with the right attitude!
We are a high achieving agency and our desire to sincerely serve our community is evident through our award winning service. Our clients are truly not just a number, we are not interested in a 'turn and burn' environment... you MUST be able to build long term relationships with clients and in the community to be truly successful in this role. We are a unique office, and a unique team of high performing individuals... If you believe you have the same passion and drive, I invite you to apply and I will be in touch with the next steps.
Key Responsibilities include but not limited to:
  • Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
  • Perform Customer Reviews and Policy Adjustments
  • Share in the success of achieving agency objectives
  • Ability to source existing and new customers for new business opportunities.
  • Grow cross sale revenue by utilizing phone, email, and potential client lists.
Qualifications
  • Be able to obtain or currently possess a Property & Casualty insurance license.
  • Possess an upbeat, positive, and enthusiastic attitude.
  • Confident, self-starter who works well independently.
  • Able to influence others.
  • Follow through and exceed current and prospective client expectations.
  • Driven and goal-oriented individual.
  • Ability to handle rejection.
  • Claims experience preferred but not required.
Benefits:
  • Competitive Base Salary plus commission (commensurate with experience)
  • Monthly Agency Achievement Goal Bonuses
  • 3 weeks paid time off plus
  • Paid Holidays
Work from home* or from our conveniently located Buckhead office!
*potential work from home opportunity after short term training (estimated 3 - 6 months). Also based on experience and the ability to meet minimum agency standards.

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