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Entry Level Insurance Customer Service Representative Jobs in Gainesville, GA

Michael Popwell State Farm

Customer Service Agent

Cumming, GA · On-site

$13.75 - $18.50/hr

As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll ...

State Farm

Customer Service Agent

Cumming, GA · On-site

$13.75 - $18.50/hr

As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll ...

Sonsoftinc

Customer Service Representative

Alpharetta, GA · On-site

$15.50 - $21.25/hr

... insurance. Customer Service Representatives also enjoy a defined career path with promotional ... opportunities; a casual work environment; paid company holidays; 24 hours paid sick time; and 14 ...

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All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Gainesville, GA

Entry Level Insurance Customer Service Representative information

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How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for entry level insurance customer service representative in Gainesville, GA is $17.53, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.52 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Gainesville, GA?

For Entry Level Insurance Customer Service Representative jobs in Gainesville, GA, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Gainesville, GA look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Gainesville, GA are:

What cities near Gainesville, GA are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Gainesville, GA with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Gainesville, GA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $36,457 per year, or $17.5 per hour.

Insurance Customer Service Representative

Lawrenceville, GA • On-site, Remote

First Acceptance Corporation
See more jobs at First Acceptance Corporationexternal

$34K - $47K/yr

Full-time

Re-posted 27 days ago

Job description

Summary
Answer phones to respond to general customer inquiries, invoice questions, payment information, customer change requests, and customer complaints. Project a professional company image through phone interaction.
Office Hours: Monday - Friday 6 am - 8 pm Saturday 8 am - 5 pm
Responsibilities
  • Answer high call volume and respond to requests promptly. Identify, research, and resolve issues using AS400, Salesforce, Mitel, Microsoft, and other applications and resources. Research billing issues with a working knowledge of primary billing ledgers.
  • Process insurance endorsements, such as adding or removing vehicles from a policy, changing insurance coverages, and other transactions. Process credit card and check payments.
  • Provide product/service information and offer add-on products.
  • Articulate information or direction to a customer's level of understanding. De-escalate complaints or concerns.
  • Follow-up on inquiries not immediately resolved. Show empathy while providing one-call resolution. Maintain expected performance levels and meet or exceed KPIs. ]
  • Complete other duties as assigned Licensing Requirements Must be able to secure and maintain, at a minimum, a Property and Casualty Insurance License.
  • You must also remain eligible for an insurance license in your state of employment for the duration of your job with First Acceptance Insurance.

Courses to obtain licensure, certification, designations, or prepare for testing, as well as the test itself, will be paid for by the Company on your behalf. Although the cost of the training materials, fees and/or testing for licensing and certifications are covered by First Acceptance, the amount will be considered as a loan to you.
This loan will be forgiven after a year of service has passed since the training event. First Acceptance shall be authorized to pursue appropriate collections efforts as deemed necessary (not applicable in CA and IL).
You must make adequate progress during your pre-licensing course and pass your state exam. Progress will be measured through pre-tests and training observations. Your employment is contingent upon adhering to the established pre-licensing course timeline. Because your role requires a license to discuss and endorse an insurance policy, failure to make adequate progress in pre-licensing training or becoming a licensed agent could result in termination of employment. You will be expected to protect proprietary information belonging to the Company. Any established intellectual property that you may develop during your employment with the Company will remain the property of the Company.
Qualifications
  • High school diploma or equivalent. Proficient reading, writing, and math skills.
  • Bilingual (English/Spanish) preferred. Must be able to work flexible schedules.
  • Minimum one year of Call Center experience or two years in Customer Service.
  • Computer literate with the ability to learn customer service software applications.
  • Candidate bilingual in both English and Spanish strongly preferred.
  • Demonstrate superb phone and soft skills, including active listening, independent problem-solving, and responding professionally and compassionately.
  • Navigate between multiple screens, databases, and complex data entry applications while engaging the customer on the call.
  • Exhibit excellent oral and written communication skills concisely. Demonstrate organizational and prioritizing discipline.
  • Adapt and adhere to policies and procedures.
  • Present attributes of a team player committed to growth and development.
  • Basic level Microsoft Office and Outlook.
  • Data Entry and proficient keyboard skills.

Telecommuting Requirements
  • The candidate must have an area of his/her residence that can be established as a remote workspace that will be safe, private, and otherwise conducive to successfully performing the positions job functions.
  • The candidate must have or be able to arrange, before his/her start date, dependent and adult care during working hours.
  • The Candidate must have or obtain access to high-speed internet with a direct wired LAN connection prior to his/her start date.
  • Dial-up internet, Wi-Fi, and hotspot access are not permitted.
  • Candidate must have or be able to obtain before his/her start date equipment or accessories that he/she believes are necessary to perform the job functions of this position successfully

PHYSICAL DEMANDS:
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee is regularly required to do manual tasks, which may include using hands to finger and handling controls. Tasks may also require the ability to talk or hear. The employee will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk. The employee must often lift and move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Other skills include breathing, protecting oneself, and possessing the capacity to learn, concentrate, think, and read. Frequently, the employee communicates and interacts with others while working. To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements listed represent the knowledge, skill, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.
#LI-Remote
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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