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Associate Customer Success Representative Jobs in Georgia

Trimble

Customer Success Manager

Alpharetta, GA

Drive Business Value as our Next Customer Success Manager! Are you a proactive relationship-builder ... Represent the voice of the customer internally, collaborating with Product and Marketing teams to ...

Trimble, Inc.

Customer Success Manager

Alpharetta, GA · On-site

Drive Business Value as our Next Customer Success Manager! Are you a proactive relationship-builder ... Represent the voice of the customer internally, collaborating with Product and Marketing teams to ...

Trimble

Customer Success Manager

Atlanta, GA

Drive Business Value as our Next Customer Success Manager! Are you a proactive relationship-builder ... Represent the voice of the customer internally, collaborating with Product and Marketing teams to ...

iCIMS

Customer Success Manager

Atlanta, GA · On-site

$70K - $80K/yr

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health ... Our approach helps us to build a winning team that represents a variety of backgrounds ...

New

Sage

Customer Success Manager

Atlanta, GA · On-site

The Customer Success Manager (CSM) for the Sage Intacct Accountants Program (SIAP) is a strategic ... adoption. • Represent Sage at key industry, partner, and client events to strengthen ...

Okta, Inc.

Sr. Customer Success Manager

Atlanta, GA · On-site

The Sr. Customer Success Manager role will play a critical part in the exciting growth and ... Represent the customer's voice: Gather and surface feedback that drives continuous improvement ...

New

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Associate Customer Success Representative information

What is an associate customer success representative?

An Associate Customer Success Representative is an entry-level professional who assists customers in using a company's products or services effectively. Their main responsibilities include onboarding new clients, addressing customer inquiries, providing product guidance, and ensuring overall customer satisfaction. They act as a bridge between the customer and the company, helping to resolve issues, gather feedback, and contribute to customer retention. Typically, they work closely with sales, support, and product teams to deliver a positive customer experience.

What are the key skills and qualifications needed to thrive as an associate customer success representative?

To thrive as an Associate Customer Success Representative, you need strong communication, problem-solving, and relationship-building skills, often supported by a bachelor's degree or relevant customer service experience. Familiarity with CRM tools like Salesforce or Zendesk and basic proficiency in data analysis or ticketing systems are typically required. Outstanding active listening, empathy, and adaptability help individuals excel in addressing diverse client needs and fostering positive interactions. These skills are crucial for ensuring customer satisfaction, driving retention, and supporting business growth in a competitive environment.

What are some common challenges faced by associate customer success representatives, and how can they be overcome?

Associate Customer Success Representatives often encounter challenges such as managing a high volume of customer inquiries, addressing diverse client needs, and ensuring timely follow-up on support requests. To overcome these challenges, it's important to develop strong organizational skills, leverage customer relationship management (CRM) tools, and actively communicate with both customers and internal teams. Collaborating closely with account managers and support specialists can also help resolve complex issues more efficiently and provide a seamless customer experience.
What are popular job titles related to Associate Customer Success Representative jobs in Georgia? For Associate Customer Success Representative jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Associate Customer Success Representative jobs in Georgia look for? The top searched job categories for Associate Customer Success Representative jobs in Georgia are:
What cities in Georgia are hiring for Associate Customer Success Representative jobs? Cities in Georgia with the most Associate Customer Success Representative job openings:
Associate Customer Success Representative jobs near you
Infographic showing various Associate Customer Success Representative job openings in Georgia as of August 2026, with employment types broken down into 57% Full Time, and 43% Temporary. Highlights an 100% In-person job distribution.

Customer Success Manager

Wallenius Wilhelmsen

Savannah, GA • On-site

Other

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

New

Wallenius Wilhelmsen rating

7.5

Company rating: 7.5 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

136th of 360 rated logistics

Job description

Overview:
As a Customer Success Manager (CSM), you will join our global Account Team to secure long-term customer retention. You will oversee the global Customer Success strategy for a key account, bridging the gap between customer expectations and operational execution. By turning operational data into strategic value, you will drive continuous improvement, protect revenue, and support long-term partnership growth.
This role requires onsite presence 3 days a week in our Savannah, GA office.
Job Description
WHAT YOU'LL DO
  • Relationship & Escalation Management: Act as the primary post-contract operational contact. Represent the customer's voice internally, manage the CSAT lifecycle, and serve as the global escalation lead to resolve operational issues with Business Units.
  • Operational Governance: Own end-to-end monitoring of SLAs and KPIs, driving root-cause analysis for any service deviations. Lead the transition from contract signing to execution, ensuring alignment on SOPs.
  • Supply Chain Coordination: Intercept customer demand forecasts to optimize capacity. Coordinate internal teams (Finance, IT, Operations) to handle major supply chain disruptions smoothly.
  • Commercial Support & Growth: Support the Key Account Manager with performance data to secure contract renewals. Identify logistics inefficiencies to qualify new growth leads (new lanes, trades, or services) and drive adoption of digital visibility and sustainability tools.
  • Financial Health: Monitor DSO and billing accuracy to ensure the account meets financial and compliance targets.
Job Requirements
WHAT YOU'LL NEED
  • Experience: 5-10 years of experience in Customer Success or Account Management in a Shipping, Logistics, or Supply Chain environment.
  • Education: Bachelor's degree in Business, Engineering, Supply Chain, or equivalent experience.
  • Communication & Influence: Exceptional interpersonal skills with the ability to articulate complex operational issues to senior management and build trust across global business units.
  • Problem Solving & Acumen: A proactive, solution-oriented mindset to navigate supply chain challenges and drive consensus without direct authority.
  • Analytical Rigor: Strong data skills to translate operational metrics into performance stories and structured action plans.
WHEN YOU JOIN US
At Wallenius Wilhelmsen, we prioritize your well-being. Our industry-leading benefits and perks are designed to help you thrive in your career and your life outside of work. From affordable healthcare to well-being, we've got you covered.
  • Choose from a range of low-cost health insurance options to support your well-being including medical, dental and vision after 30 days of employment
  • Secure your financial future with an industry-leading company-matching 401(k) plan
  • Company paid life insurance, short-term and long-term disability
  • Explore career development with access to on-the-job training
  • Access to exclusive discounts on attractions, automotive, travel and more!

ABOUT US
Wallenius Wilhelmsen is the global leader in integrated vehicle transportation and logistics, supporting our customers across their supply chain, all the way from the factory to the end-customer. Our ambition is to lead the way in transforming shipping and logistics.
We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on delivering supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 9,500+ people, working on vessels and at ports, at vehicle and equipment processing centers in 28 countries. Together, we are building resilient, connected, data-driven, decarbonized solutions fit for the future.
OUR COMMITMENT TO EQUAL OPPORTUNITIES
We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.
Apply today, and let's keep the world and your career, moving together.

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