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Warehouse Customer Service Jobs (NOW HIRING)

Denali Staffing Group

Warehouse Customer Service

Anchorage, AK · On-site

$14.75 - $20.50/hr

Warehouse Customer Service Your Responsibilities: * Support and resolve customer issues, including shipment tracking, credits, and product availability * Review sales orders and correct, keep records ...

Taylor Logistics Inc

Warehouse CSR

West Chester, OH · On-site

$14.50 - $18.75/hr

Warehouse Customer Service Representative A company's people and culture are the true advantage that can't easily be replicated by its competitors. As a Customer Service Representative with Taylor ...

Employee Force Provider - EFP Staffing

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Warehouse Customer Service

City Of Industry, CA · On-site

$18 - $19/hr

We are seeking a Customer Service to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:

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How much do warehouse customer service jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for warehouse customer service in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is a Warehouse Customer Service representative?

A Warehouse Customer Service representative acts as a liaison between customers and the warehouse operations team. They handle inquiries, process orders, address customer concerns, and ensure timely and accurate delivery of goods. Their role often includes tracking shipments, resolving issues related to inventory or shipping, and maintaining records of interactions. Effective communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Warehouse Customer Service representative, and why are they important?

To thrive as a Warehouse Customer Service representative, you need a solid understanding of logistics, inventory management, and order processing, often supported by a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), basic Microsoft Office applications, and barcode scanning tools is typically required. Strong communication, problem-solving abilities, and attention to detail are crucial soft skills for addressing customer inquiries and resolving issues efficiently. These competencies ensure accurate order fulfillment, high customer satisfaction, and smooth warehouse operations.

How does a Warehouse Customer Service representative typically interact with other departments in the warehouse environment?

Warehouse Customer Service representatives frequently collaborate with departments such as shipping, inventory control, and operations to resolve customer inquiries and ensure timely order fulfillment. They serve as a key point of contact between customers and the warehouse team, addressing order issues, tracking shipments, and coordinating special requests. Effective communication and teamwork are essential, as representatives often need to relay information quickly and accurately to prevent delays and maintain customer satisfaction.

What is the difference between Warehouse Customer Service vs Warehouse Associate?

AspectWarehouse Customer ServiceWarehouse Associate
Primary RoleHandling customer inquiries, order processing, and supportPicking, packing, and moving inventory within the warehouse
Required SkillsCustomer service, communication, basic computer skillsPhysical stamina, inventory management, forklift operation (if applicable)
Work EnvironmentFront-facing, customer interaction areasWarehouse floor, storage areas
Common CertificationsNone typically required, but customer service training helpfulForklift certification, OSHA safety training

While Warehouse Customer Service focuses on assisting customers and managing orders, Warehouse Associates handle physical tasks like inventory movement. Both roles are essential in warehouse operations but differ in daily responsibilities and skill requirements.

More about Warehouse Customer Service jobs
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What job categories do people searching Warehouse Customer Service jobs look for? The top searched job categories for Warehouse Customer Service jobs are:
Warehouse Customer Service jobs near you
Warehouse Customer Service

Warehouse Customer Service

International Warehouse Group

Melville, NY • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 17 days ago

Job description

Key Responsibilities:

Order Management & Coordination

  • Oversee daily eCommerce and retail order processing

  • Monitor order queues, flag issues, and ensure on-time fulfillment

  • Enter data, update order information, and maintain accurate shipment records

Customer Communication

  • Serve as the primary point of contact for client questions, order issues, and special requests

  • Communicate shipping delays, inventory discrepancies, and resolution plans in a professional and timely manner

  • Build strong relationships through clear, consistent communication

Warehouse Operations Support

  • Collaborate with floor team leads regarding order priorities, special packing requirements, and project deadlines

  • Assist in coordinating inbound deliveries, inventory counts, and quality checks

  • Prepare documentation, labels, and reports as needed

General Administrative Support

  • Maintain organized digital and physical records

  • Assist with reporting for leadership and clients

  • Help support smooth day-to-day office operations

Qualifications:

  • 1–3 years experience in logistics, eCommerce fulfillment, supply chain, or related administrative roles (preferred)

  • Strong computer skills (Excel/Google Sheets, WMS experience is a plus)

  • Excellent written and verbal communication abilities

  • Strong problem-solving skills and attention to detail

  • Ability to multitask and thrive in a fast-paced environment

  • Positive attitude and a willingness to jump in wherever needed

What We Offer:

  • Competitive pay

  • Health benefits (if applicable)

  • Paid time off and holidays

  • Career growth opportunities in a scaling fulfillment organization

  • A collaborative, supportive team environment

Company Description

IWG is a rapidly growing third-party logistics (3PL) provider serving some of the nation's largest retailers and eCommerce brands. With operations spanning retail distribution, eCommerce fulfillment, transportation, compliance management, and warehouse services, we pride ourselves on delivering exceptional service and operational excellence to our clients.
We are seeking an experienced Logistics Routing, Compliance & Office Manager to join our team and play a critical role in supporting client onboarding, retailer compliance, operational execution, and customer success.