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Warehouse Customer Service Jobs in Florida (NOW HIRING)

DSV

Customer Service Agent

Miami, FL · On-site

$18.75 - $25.25/hr

As a Warehouse Customer Service Agent at DSV, you'll play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries, resolving issues, and providing support related to ...

DSV Air & Sea

Customer Service Agent

Miami, FL · On-site

$14.75 - $19.75/hr

Customer Service Agent Time Type: Full Time Summary As a Warehouse Customer Service Agent at DSV, you'll play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries ...

DSV Global Transportation

Customer Service Agent

Miami, FL · On-site

$18.75 - $25.25/hr

Customer Service Agent Time Type: Full Time Summary As a Warehouse Customer Service Agent at DSV, you'll play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries ...

DSV A/S

Customer Service Agent

Miami, FL · On-site

$18.75 - $25.25/hr

Customer Service Agent Time Type: Full Time Summary As a Warehouse Customer Service Agent at DSV, you'll play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries ...

Schenker & Co AG

Customer Service Agent

Miami, FL · On-site

$18.75 - $25.25/hr

Customer Service Agent Time Type: Full Time Summary As a Warehouse Customer Service Agent at DSV, you'll play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries ...

Stone Warehouse

Customer Service Rep.

Tampa, FL

$19/hr

Stone Warehouse USA is one of the largest suppliers of natural and engineered stone in Florida. We ... We are currently seeking a seeking energetic, professional, and friendly Customer Service ...

Dal-Tile

Customer Service/Warehouse Associate - CT

Orlando, FL · On-site

$13.50 - $18.75/hr

The Customer Service/Warehouse Associate will need someone responsible for providing a variety of support, including servicing walk-in customers, completing sales transactions, and handling material ...

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Warehouse Customer Service information

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How much do warehouse customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for warehouse customer service in Florida is $12.81, according to ZipRecruiter salary data. Most workers in this role earn between $10.43 and $14.38 per hour, depending on experience, location, and employer.

What is a warehouse customer service representative?

A Warehouse Customer Service representative acts as a liaison between customers and the warehouse operations team. They handle inquiries, process orders, address customer concerns, and ensure timely and accurate delivery of goods. Their role often includes tracking shipments, resolving issues related to inventory or shipping, and maintaining records of interactions. Effective communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a warehouse customer service representative?

To thrive as a Warehouse Customer Service representative, you need a solid understanding of logistics, inventory management, and order processing, often supported by a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), basic Microsoft Office applications, and barcode scanning tools is typically required. Strong communication, problem-solving abilities, and attention to detail are crucial soft skills for addressing customer inquiries and resolving issues efficiently. These competencies ensure accurate order fulfillment, high customer satisfaction, and smooth warehouse operations.

How does a warehouse customer service representative typically interact with other departments in the warehouse environment?

Warehouse Customer Service representatives frequently collaborate with departments such as shipping, inventory control, and operations to resolve customer inquiries and ensure timely order fulfillment. They serve as a key point of contact between customers and the warehouse team, addressing order issues, tracking shipments, and coordinating special requests. Effective communication and teamwork are essential, as representatives often need to relay information quickly and accurately to prevent delays and maintain customer satisfaction.

What is the difference between Warehouse Customer Service vs Warehouse Associate?

AspectWarehouse Customer ServiceWarehouse Associate
Primary RoleHandling customer inquiries, order processing, and supportPicking, packing, and moving inventory within the warehouse
Required SkillsCustomer service, communication, basic computer skillsPhysical stamina, inventory management, forklift operation (if applicable)
Work EnvironmentFront-facing, customer interaction areasWarehouse floor, storage areas
Common CertificationsNone typically required, but customer service training helpfulForklift certification, OSHA safety training

While Warehouse Customer Service focuses on assisting customers and managing orders, Warehouse Associates handle physical tasks like inventory movement. Both roles are essential in warehouse operations but differ in daily responsibilities and skill requirements.

What are popular job titles related to Warehouse Customer Service jobs in Florida?

For Warehouse Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Warehouse Customer Service jobs in Florida look for?

The top searched job categories for Warehouse Customer Service jobs in Florida are:

What cities in Florida are hiring for Warehouse Customer Service jobs?

Cities in Florida with the most Warehouse Customer Service job openings:

Warehouse Customer Service jobs near you
Infographic showing various Warehouse Customer Service job openings in Florida as of August 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 100% In-person job distribution, with an average salary of $26,639 per year, or $12.8 per hour.

Senior Warehouse Customer Relationship Manager

Brainworks

Miami, FL • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

About the company:
Our client is an international transportation and logistics company headquarter in U.S., committed to providing our customers with effective transportation, logistics, warehousing, and e-commerce solutions.
General Purpose of the Position:
The Senior Customer Relationship Manager is responsible for leading strategic client engagement within a warehousing environment, ensuring exceptional service delivery and operational excellence. This role maintains full ownership of customer satisfaction by overseeing day-to-day service performance, coordinating warehouse and inventory-related activities, and aligning operations with client expectations. The position plays a key role in fostering strong client relationships, ensuring inventory accuracy, and driving continuous improvement by creating efficiencies across warehouse operations and client support functions. The role also requires a working knowledge of Foreign-Trade Zone (FTZ) operations as they relate to inventory control, compliance, and warehouse processes, as well as knowledge of warehouse compliance standards for food-grade and hazardous materials.
Essential Duties and Responsibilities:
  • Act as the primary point of contact for key customers, ensuring consistent, high-quality service, proactive communication, and responsive client support.
  • Build long-term, trusted client relationships by understanding their warehousing and inventory management needs and aligning service delivery accordingly.
  • Provide day-to-day client support, addressing inquiries related to inventory, order status, and warehouse services in a timely and professional manner.
  • Liaise closely with warehouse associates and operations teams to ensure order accuracy, proper handling, and timely fulfillment of customer requirements.
  • Manage escalations, coordinate across departments, and ensure timely resolution of customer issues.
  • Collaborate with internal stakeholders (warehouse operations, inventory control, quality, and sales) to deliver a seamless customer experience.
  • Oversee daily warehouse activities related to receiving, storage, handling, inventory control, and order fulfillment to ensure accuracy and timeliness.
  • Monitor inventory levels, accuracy, and movements, ensuring alignment with customer expectations and system records.
  • Coordinate cycle counts, physical inventories, and reconciliation processes to maintain high inventory accuracy.
  • Investigate and resolve inventory discrepancies, including root cause analysis and implementation of corrective actions.
  • Ensure proper handling, storage conditions, and product integrity in accordance with customer requirements.
  • Develop, document, and maintain client-specific Standard Operating Procedures (SOPs) to ensure consistent execution of warehouse processes and alignment with customer requirements.
  • Train and support warehouse staff on client-specific SOPs, ensuring adherence and continuous improvement.
  • Apply working knowledge of FTZ operations to support compliant inventory tracking, segregation, and reporting within the warehouse environment.
  • Partner with internal teams to ensure warehouse processes align with FTZ requirements, including inventory control procedures and audit readiness.
  • Ensure compliance with applicable warehouse regulations and standards, including those related to food-grade storage, sanitation, safety, and hazardous material handling and segregation.
  • Promote adherence to safety protocols and regulatory requirements to maintain a compliant and secure warehouse environment.
  • Identify, develop, and implement process improvements to create efficiencies, streamline workflows, and enhance overall warehouse and customer service performance.
  • Continuously evaluate operational processes and recommend solutions to reduce errors, improve turnaround times, and optimize resource utilization.
  • Maintain accurate records of customer interactions, inventory status, service requests, and operational activities.
  • Provide customers with regular updates on inventory status, stock levels, order progress, and service performance metrics.
  • Monitor service performance and ensure adherence to customer-specific requirements and service level agreements (SLAs).
  • Support internal audits and ensure compliance with company policies, safety standards, and operational procedures.
  • Track and report key performance indicators (KPIs) related to inventory accuracy, order accuracy, service quality, and overall operational efficiency.
  • Other related duties as needed.
Qualifications:
  • 5+ years of experience in warehouse customer service, account management, or 3PL operations.
  • Strong knowledge of warehouse operations, including inventory control, order fulfillment, and client support.
  • Working knowledge of FTZ operations and warehouse compliance, including food-grade and hazardous material requirements.
  • Experience developing and implementing client-specific SOPs.
  • Proven ability to collaborate with warehouse teams to ensure order accuracy and service excellence.
  • Strong communication, organizational, and client management skills.
  • Proficient in Excel, WMS, ERP, and CRM systems.
  • Analytical, detail-oriented, and focused on process improvement and efficiency.
Computer Equipment and Software Requirements:
  • Microsoft Excel
  • Microsoft Word
  • Cargo Wise (a plus)
  • Magaya (a plus)
Education and Experience Required:
  • Account Management experience: 5+years (Required)
  • Minimum of an associate degree (Required)
  • Experience working in a 3PL Warehouse (Preferred)
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments
BrainWorks is a leading executive search firm that excels in delivering top-tier talent to drive sales and marketing success. Our Sales & Marketing Practice specializes in identifying high-performing professionals who can elevate your business outcomes.
From mid-level managers to C-suite executives, we partner with clients across industries to place leaders in key roles, including sales, marketing, business development, and product management.
BrainWorks prides itself on quality, speed, and results, powered by our proven process refined over 30 years. Partnering with BrainWorks means gaining a trusted ally who is passionate about your success. Visit us at brainworksinc.com.
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