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How much do warehouse customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for warehouse customer service in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is a warehouse customer service representative?

A Warehouse Customer Service representative acts as a liaison between customers and the warehouse operations team. They handle inquiries, process orders, address customer concerns, and ensure timely and accurate delivery of goods. Their role often includes tracking shipments, resolving issues related to inventory or shipping, and maintaining records of interactions. Effective communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a warehouse customer service representative?

To thrive as a Warehouse Customer Service representative, you need a solid understanding of logistics, inventory management, and order processing, often supported by a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), basic Microsoft Office applications, and barcode scanning tools is typically required. Strong communication, problem-solving abilities, and attention to detail are crucial soft skills for addressing customer inquiries and resolving issues efficiently. These competencies ensure accurate order fulfillment, high customer satisfaction, and smooth warehouse operations.

How does a warehouse customer service representative typically interact with other departments in the warehouse environment?

Warehouse Customer Service representatives frequently collaborate with departments such as shipping, inventory control, and operations to resolve customer inquiries and ensure timely order fulfillment. They serve as a key point of contact between customers and the warehouse team, addressing order issues, tracking shipments, and coordinating special requests. Effective communication and teamwork are essential, as representatives often need to relay information quickly and accurately to prevent delays and maintain customer satisfaction.

What is the difference between Warehouse Customer Service vs Warehouse Associate?

AspectWarehouse Customer ServiceWarehouse Associate
Primary RoleHandling customer inquiries, order processing, and supportPicking, packing, and moving inventory within the warehouse
Required SkillsCustomer service, communication, basic computer skillsPhysical stamina, inventory management, forklift operation (if applicable)
Work EnvironmentFront-facing, customer interaction areasWarehouse floor, storage areas
Common CertificationsNone typically required, but customer service training helpfulForklift certification, OSHA safety training

While Warehouse Customer Service focuses on assisting customers and managing orders, Warehouse Associates handle physical tasks like inventory movement. Both roles are essential in warehouse operations but differ in daily responsibilities and skill requirements.

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Warehouse Customer Service jobs near you
Infographic showing various Warehouse Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Warehouse Customer Service Rep

Acme Distribution Centers

Aurora, CO • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Acme Distribution has been a leading provider of supply chain, warehousing, transportation, fulfillment, and logistics management services in Denver since 1947. We are seeking a dedicated Customer Service Representative to join our Distribution Center team. This role is ideal for a customer-focused professional who excels at delivering exceptional client service, managing customer orders, and ensuring a positive overall experience.
We offer a competitive salary, comprehensive benefits, and a supportive, team-oriented work environment where employees can grow and succeed.

Responsibilities
  • Provide excellent client service through phone, email, and in-person communication
  • Manage direct-to-customer orders using multiple systems, email, and phone correspondence
  • Verify, maintain, and audit issue tracker entries related to vendor appointments, shipment quality, reports, damage, and third-party labor delivery issues
  • Meet or exceed all performance metrics and assist clients in resolving issues
  • Establish and maintain direct communication with internal and external customers
  • Ensure all client information is current and up to date
  • Coordinate with supervisors in customer service and operations departments to handle accounts accurately and efficiently
  • Perform accurate ten-key calculations and data entry
  • Process paperwork for shipping and receiving of assigned accounts
  • Assist on the floor when needed and perform other assigned tasks
  • Abide by GMP and Food Safety/Quality regulations set by the company
Qualifications
  • High School Diploma or equivalent
  • Proficiency in common office applications
  • Quick learner with the ability to ask questions
  • Self-motivated and able to prioritize own workload
  • Detail-oriented and able to work in a fast-paced, multi-tasked environment
  • PC literate with proficient knowledge of MS Office Suites (Windows, Word, and Excel)
  • Strong critical thinking and proactive resolution skills
  • Ability to manage large volumes of data from multiple accounts
  • Excellent interpersonal, verbal, and written communication skills
  • Team player with the ability to establish and meet goals
Physical Requirements & Work Environment
  • This is somewhat a sedentary role. Frequent lifting, pushing, pulling, and carrying up to 15 lbs may at times be expected. 
  • Specific vision abilities may be required for this role.  These abilities include close vision, distance vision, peripheral vision, as well as good depth perception.
  • Must have the ability to stand, sit and walk for extended periods of time.  
  • You will need to be able to twist, bend, stoop, squat, reach above shoulder level and crouch when needed. 
  • Repetitive movements are a big part of our environment, so you will need to be able to use your hands and feet simultaneously.
  • This is a warehouse environment, so it consists of occasional extreme temperature shifts ranging from very cold to very hot.
  • If you are operating Industrial Lift Equipment, you will need to be able to get on and off the equipment on a regular basis.  Certain equipment may expose you to heights as well.
  • There can be exposure to loud noises and dust.
  • You will have regular exposure to moving mechanical parts and moving equipment.
  • Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable federal, state, and local law.
  • Bilingual is a plus

Hiring Process Accommodation: If you need a reasonable accommodation to apply, interview, or otherwise participate in the hiring process, please contact Human Resources at HR@acmd.com or 303-340-2100.

Location- 18101 E Colfax Ave Aurora, CO 80011Compensation

Pay: $20-22/hour based on experience

Benefits
  • Health, dental, and vision insurance available first of the month after 30 days
  • 1st year - Sick pay accrual and 8 paid holidays
  • Paid vacation after 1-year anniversary
  • Optional Matching 401K, Disability, and Life Insurance

Must be able to pass a background check and our company participates in E-Verify.

Interested candidates contact:
Eryn Thonus, Human Resource Business Partner (HRBP)
Phone: 303-367-3328
Email: eryn_thonus@acmd.com