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Full Time Usps Customer Service Jobs (NOW HIRING)

ECS

Customer Support Specialist IV

Memphis, TN · On-site

As a Customer Service Specialist, your primary focus will be delivering best-class customer support to USPS customers, researching and resolving in-depth disputes, issues and complaints, and ...

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How much do full time usps customer service jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for full time usps customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Full Time Usps Customer Service vs Part Time Usps Customer Service?

AspectFull Time Usps Customer ServicePart Time Usps Customer Service
Work HoursTypically 40 hours per weekLess than 30 hours per week
BenefitsFull benefits including health, retirement, paid time offLimited or no benefits
CertificationsSame certifications required as part timeSame certifications required as full time
Work EnvironmentPost offices, customer service counters, mail processing centersSimilar environments, often with flexible scheduling

Full Time Usps Customer Service roles offer more hours, benefits, and stability compared to Part Time Usps Customer Service positions. Both roles require similar certifications and work in comparable environments, but full-time positions provide greater job security and employee benefits.

What cities are hiring for Full Time Usps Customer Service jobs? Cities with the most Full Time Usps Customer Service job openings:
What are the most commonly searched types of Usps Customer Service jobs? The most popular types of Usps Customer Service jobs are:
What states have the most Full Time Usps Customer Service jobs? States with the most job openings for Full Time Usps Customer Service jobs include:
Full Time Usps Customer Service jobs near you
Customer Support Specialist IV

Customer Support Specialist IV

ECS

Memphis, TN • On-site

Full-time

Posted 8 days ago

Job description

ECS is seeking a Customer Support Specialist (up to level IV) to join our team in Memphis, TN.
As a Customer Service Specialist, your primary focus will be delivering best-class customer support to USPS customers, researching and resolving in-depth disputes, issues and complaints, and providing inputs resolutions in the SalesForce system.
Note: This position requires a Public Trust background investigation. This entails an in-depth background check & either US Citizenship or Permanent Resident (Green Card) status.
Primary job responsibilities include:
  • Researches in-depth and resolves disputes and inputs resolutions in the SalesForce system.
  • Respond to customer issues via phone, and email
  • Must build familiarity with a variety of the field's concepts, practices, and procedures
  • Independently performs a variety of complicated tasks and acts as a subject matter expert on postage adjustments.
  • High proficiency in computer skills and application software issue resolution practices.
  • Strong interpersonal and professional oral and written communication skills.
  • Ability to lead and direct the work of others.
  • Other duties as assigned

This position requires the ability to work four days per week, onsite, at the USPS location in Memphis, TN.
  • Requires an Associate's degree (or 2 years of experience in lieu of a degree), and 6 years of relevant experience.
  • High proficiency in MS Excel required.
  • Familiarity with database concepts required.
  • Experience in software problem analysis and resolution required.
  • Ability to work independently with very limited supervision on complicated tasks required.
  • Strong interpersonal and professional oral and written communication skills required.
  • Ability to assist team members in methods of technical problem resolution.
  • Ability to adapt to rapidly changing requirements.
  • U.S. Citizen or Green Card holder and must be able to obtain Public Trust clearance.

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