ZipRecruiter

Log In

2

Entry Level Usps Customer Service Jobs (NOW HIRING)

ECS

Customer Support Specialist IV

Memphis, TN · On-site

As a Customer Service Specialist, your primary focus will be delivering best-class customer support to USPS customers, researching and resolving in-depth disputes, issues and complaints, and ...

next page

Showing results 1-20

All JobsUsps Customer Service JobsEntry Level Usps Customer Service Jobs

Entry Level Usps Customer Service information

See salary details

$9

$18

$26

How much do entry level usps customer service jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for entry level usps customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Usps Customer Service jobs? The most popular types of Usps Customer Service jobs are:
Entry Level Usps Customer Service jobs near you
Customer Care Center Supervisor

Customer Care Center Supervisor

United States Postal Service

Wichita, KS • On-site

Other

Posted 18 days ago

Job description

FUNCTIONAL PURPOSE:


Supervises bargaining unit staff responsible for a wide range of USPS Customer Care Center activities including, but not limited to, standard ,complex, and escalated customer contacts. Collaborates with quality, training support and other Customer CareCenter staff to promote quality contacts and high customer satisfaction.


DUTIES AND RESPONSIBILITIES:



1. Supervises Center activities including, but not limited to: standard, complex, and escalated customer contacts for Tier 1, Tier 2, and Lead Agents.


2. Assigns, monitors and reviews work daily, providing guidance and feedback; ensures schedules and service standards are met. Monitors and documents individual and team performance results.


3. Collaborates with Center supervisors and management to promote first-contact resolution, quality contacts and high customer satisfaction.


4. Coordinates with Agents, Quality Analysts and Training support to facilitate feedback and training, in addition to identifying areas for development; provides training as needed to ensure Agents apply USPS customer service standards on each contact.


5. Reviews unusual or repetitive customer inquiries, complaints or areas of misinformation from Agents; reports findings to appropriate staff for reporting, quality or training improvements.


6. Conducts performance appraisal sessions and identifies opportunities and positive behaviors. Develops and motivates all Agents to deliver quality customer service on every call.


7. Supports the Manager Customer Care Operations with maintaining and enforcing Contact Center policies and procedures.


8. Facilitates compliance with labor contracts for bargaining unit positions.



SUPERVISION:


Manager, Customer Care Operations



REQUIREMENTS:


  1. Ability to use Microsoft Word, PowerPoint and Excel and Postal Service applications.
  2. Ability to use a computer, keyboard and a mouse to retrieve information to respond to customer inquiries and complaints.
  3. Ability to work cooperatively with customers and co-workers and adapt to varying personalities, situations and perform under pressure of the position.
  4. Ability to use written and electronic reference tools, manuals, and the internet/intranet to search and retrieve information on a computer.
  5. Ability to manage the work performance of staff, including evaluating performance against goals, providing technical guidance and feedback, identifying training needs, and establishing individual development plans.
  6. Ability to oversee research for the purpose of developing responses to inquiries, or resolving problems.
  7. Ability to oversee and coordinate the work of others in order to meet service standards and quality goals, including planning, organizing and assigning work activities, and facilitating the flow of work-related information.
  8. Ability to communicate orally sufficient to express ideas or facts clearly and logically when answering questions, giving instructions or explaining Postal products and services.

Apply