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How much do entry level usps customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for entry level usps customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Usps Customer Service jobs? The most popular types of Usps Customer Service jobs are:
Entry Level Usps Customer Service jobs near you
National Customer Service/Tech Support Specialist

National Customer Service/Tech Support Specialist

MBA CSi

Topeka, KS

Other

Posted 8 days ago

Job description

National Customer Service Specialist

MBA Consulting Services, Inc. is looking for a detail-oriented National Customer Service Specialist to support the U.S. Postal Service at their Topeka, KS facility. In this role, you'll play a key part in maintaining and improving the USPS's Security Lock policies, systems, and processes. You'll assist customers with ordering locks and keys, provide Tier 2 help desk support, and ensure accuracy in critical data files and records.

If you're a collaborative problem-solver with advanced technical skills and a knack for multitasking, this role is perfect for you!

This position does not allow for remote/telework flexibility.

Responsibilities
  • Communicate with Postal employees and customers to share updates on systems, processes, and ordering policies.
  • Generate reports and suggest process improvements for better management and efficiency.
  • Develop and implement policies and procedures to enhance Security Lock functions.
  • Provide technical support for ordering systems and related applications.
  • Maintain accurate records for key returns, combination changes, and product updates.
  • Participate in meetings to provide insights and recommendations on Security Lock programs.
  • Support Tier 2 help desk operations by addressing escalated customer inquiries and resolving issues.
Basic Qualifications
  • High School diploma or equivalent
  • 2-3 years' experience in customer service, help desk/tech support/call center operations, or materials ordering support.
  • Advanced proficiency in MS Excel, Access, and CSV files.
  • Familiarity with MS Teams.
  • Strong communication, multitasking, and problem-solving abilities.
  • A proactive and adaptable mindset with the ability to work under pressure.
  • Ability to pass a Background Investigation, Drug Test, and provide fingerprinting to obtain a Public Trust Clearance
Preferred Qualifications
  • Undergraduate degree
Additional Details
  • Location: Onsite at USPS facility, 500 Gary Ormsby Dr., Topeka, KS
  • Schedule: Monday-Friday, 9:00 AM – 5:30 PM CT.
  • Position Type: Non-exempt, 40-hour workweek
  • Length of Position: 1 year with the potential of being extended an additional year

MBA CSi is an Equal Opportunity Employer. Women, Minorities, Veterans, and individuals with disabilities are encouraged to apply. EOE – Minority/Female/Veteran/Disabled

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