Senior Discover Card Customer Service Jobs (NOW HIRING)

Senior Risk Associate, Upmarket & Discover Card - Card Risk(Hybrid)
Capital One is seeking highly motivated Senior Risk Associates interested in supporting and learning about dedicated risk advisory for the Upmarket and Discover Card business segments. Our Senior Risk Associates function as key partners in supporting high visibility and critical risk management activities across multiple lines of defense, such as product and process risk assessments, audits and exams, new intent delivery, control advisory, and more.
Ideal candidates will demonstrate ownership in executing these risk management activities, with the support and guidance of an experienced vertical risk manager, and possess a growth mindset and willingness to experience and learn new activities.
Here's what we're looking for in an ideal teammate:

• You are a learner who seeks to understand a business area, its processes, risks and control environment
• You challenge the status quo but move quickly to pragmatic solutions
• You create energy and an environment that fosters trust, collaboration, and belonging
• You possess a relentless focus on quality and timeliness
• You adapt to change and are intellectually curious. You like to ask questions and test assumptions
• You have the capacity to deliver high quality work and effectively prioritize within a dynamic environment
• You demonstrate strong organizational and communication skills
• You develop influential relationships based upon shared risk objectives
• You do the right thing and lead by example

Responsibilities:

• Directly support vertical risk managers and accountable executives for the Upmarket and Discover Card business segments
• Execute critical risk management activities both with and independent of the vertical risk manager
• Coordinate, influence, and negotiate priorities with teams to ensure well managed goals/timelines are met; escalating when appropriate
• Establish strong interaction models and relationships to collaborate and consult with key stakeholders
• Collect data and information and use analytics and reporting to develop risk transparency to senior leadership and executives
• Develop strong business acumen to appropriately represent the business to 2nd and 3rd line of defense partners
• Develop and maintain formal process documentation including procedures, playbooks, and process flow diagrams that demonstrate the well managed infrastructure

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 1 year of experience in financial services, project or process management, or combination

Preferred Qualifications:

• Bachelor's Degree or military experience
• 2+ years of experience in project or process management
• 1+ years of experience in risk management
• 2+ years of experience in presentation or communication
• 1+ years of experience in change management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $96,500 - $110,100 for Sr. Risk Associate
Richmond, VA: $87,700 - $100,100 for Sr. Risk Associate
Riverwoods, IL: $87,700 - $100,100 for Sr. Risk Associate
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).