ZipRecruiter

Log In

1

Senior Discover Card Customer Service Jobs (NOW HIRING)

SteerBridge

Customer Support Lead

Vienna, VA

$100K - $115K/yr

The ideal candidate is a strong people leader with experience supporting credit card products or financial services, excellent communication skills, and a passion for delivering outstanding customer ...

SteerBridge

Customer Support Lead

Vienna, VA

$100K - $115K/yr

The ideal candidate is a strong people leader with experience supporting credit card products or financial services, excellent communication skills, and a passion for delivering outstanding customer ...

La Lomita, Inc.

Customer Service Associate

Alamo, TX

$10.50 - $14.50/hr

The Customer Service Associate is responsible for providing outstanding service, maintaining a ... Card customers for all age-restricted products. * Perform all regular cleaning activities to keep ...

La Lomita, Inc.

Customer Service Associate

Port Isabel, TX

$11 - $15/hr

The Customer Service Associate is responsible for providing outstanding service, maintaining a ... Card customers for all age-restricted products. * Perform all regular cleaning activities to keep ...

next page

Showing results 1-20

All JobsDiscover Card Customer Service JobsSenior Discover Card Customer Service Jobs

Senior Discover Card Customer Service information

See salary details

$25K

$80.3K

$163.5K

How much do senior discover card customer service jobs pay per year?

As of Jul 19, 2026, the average yearly pay for senior discover card customer service in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the highest paid customer service job?

Senior Discover Card Customer Service roles typically offer higher salaries compared to entry-level positions, with top earners often reaching six-figure incomes through bonuses and overtime. Customer service managers and specialized roles in financial services or technical support tend to have the highest compensation in the field.

What is the difference between Senior Discover Card Customer Service vs Discover Card Customer Service?

AspectSenior Discover Card Customer ServiceDiscover Card Customer Service
CredentialsTypically requires more experience, possibly certifications in customer service or bankingEntry to mid-level customer service experience, basic banking knowledge
Work EnvironmentMore complex inquiries, mentoring roles, higher responsibilityHandling general customer inquiries, account support
Employer & Industry UsageUsed in banking and financial services, often within larger teamsCommon across banking, credit card companies, retail finance
Search & Comparison IntentLooking for experienced roles, career progressionGeneral customer service roles, entry-level positions

Senior Discover Card Customer Service roles involve handling more complex customer issues, mentoring junior staff, and requiring more experience or certifications. Discover Card Customer Service positions are typically entry to mid-level, focusing on general account support. The senior role offers higher responsibility and specialization within the customer service team.

Is Discover card a good company to work for?

Discover Card offers customer service roles that typically provide competitive pay, benefits, and opportunities for advancement. Employees often cite a positive work environment and training programs, though experiences can vary by location and department.

Is Discover laying off employees?

There are no publicly available reports indicating that Discover is currently laying off employees. As a Senior Discover Card Customer Service representative, job stability can depend on company performance and industry conditions, but layoffs are not publicly announced at this time.

Does Discover allow remote work?

Senior Discover Card Customer Service roles may offer remote work options, depending on the company's policies and the specific position. Candidates should review the job listing or contact Discover's HR for current remote work availability and requirements such as reliable internet and home office setup.
What cities are hiring for Senior Discover Card Customer Service jobs? Cities with the most Senior Discover Card Customer Service job openings:
What are the most commonly searched types of Discover Card Customer Service jobs? The most popular types of Discover Card Customer Service jobs are:
What states have the most Senior Discover Card Customer Service jobs? States with the most job openings for Senior Discover Card Customer Service jobs include:
Senior Discover Card Customer Service jobs near you
Credit Card Customer Service Account Specialist I

Credit Card Customer Service Account Specialist I

JPMorgan Chase & Co

Heathrow, FL • On-site

Full-time

Medical, Retirement

Re-posted 23 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 491 frontline employees who took The Breakroom Quiz

58th of 149 rated banks

Job description

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Specialist I in Account Service at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job responsibilities:

  • Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
  • Utilizes customer service expertise to interpret needs and deliver continuous insights
  • Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
  • Excels both independently and collaboratively, driving team success and achieving goals
  • Follows all regulatory and departmental practices and procedures diligently
  • Takes ownership of each customer interaction while treating them with respect and responding with empathy

 
Required qualifications, capabilities, and skills:
 
  • Communication, information gathering, and decision-making skills
  • Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
  • Ability to manage complex customer interactions using empathy, composure, and sound judgment
  • Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
  • Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
  • Ability to solve problems and effectively present and explain solutions
  • Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
  • Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
  • High school diploma or GED required

 
Preferred qualifications, capabilities, and skills:
 
  • Developing ability to use data to understand issues and opportunities
  • Developing skills in using AI technology for automation and prompt writing
  • Preferred experience supporting multiple CCB Operations functions or lines of business (internal applicants).

 
Work Schedule:
 
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

What JPMorgan Chase & Co. employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply