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Senior Discover Card Customer Service Jobs (NOW HIRING)

Customer Service

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Servicing - Customer Advocate

Royal Oak, MI · On-site

$16 - $22.85/hr

Identify the root cause of delinquency through active listening and financial discovery. * Educate ... Meet or exceed quality, compliance, productivity, customer service, and collection performance ...

New

Avnet, Inc.

Credit Card Specialist

Richfield, OH · Hybrid

Provides strong customer service to Credit Card customers, Sales, Sales support and Credit. Principal Responsibilities * Review and releases Credit Card Orders * Manages and gains credit card ...

Avnet, Inc.

Credit Card Specialist

Richfield, OH · On-site

Provides strong customer service to Credit Card customers, Sales, Sales support and Credit. Principal Responsibilities * Review and releases Credit Card Orders * Manages and gains credit card ...

Avnet

Credit Card Specialist

Richfield, OH · On-site

Provides strong customer service to Credit Card customers, Sales, Sales support and Credit. Principal Responsibilities * Review and releases Credit Card Orders * Manages and gains credit card ...

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Senior Discover Card Customer Service information

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$25K

$80.3K

$163.5K

How much do senior discover card customer service jobs pay per year?

As of Aug 12, 2026, the average yearly pay for senior discover card customer service in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Discover Card Customer Service vs Discover Card Customer Service?

AspectSenior Discover Card Customer ServiceDiscover Card Customer Service
CredentialsTypically requires more experience, possibly certifications in customer service or bankingEntry to mid-level customer service experience, basic banking knowledge
Work EnvironmentMore complex inquiries, mentoring roles, higher responsibilityHandling general customer inquiries, account support
Employer & Industry UsageUsed in banking and financial services, often within larger teamsCommon across banking, credit card companies, retail finance
Search & Comparison IntentLooking for experienced roles, career progressionGeneral customer service roles, entry-level positions

Senior Discover Card Customer Service roles involve handling more complex customer issues, mentoring junior staff, and requiring more experience or certifications. Discover Card Customer Service positions are typically entry to mid-level, focusing on general account support. The senior role offers higher responsibility and specialization within the customer service team.

Does Senior Discover Card Customer Service allow remote work?

Senior Discover Card Customer Service roles often offer remote work options, especially for customer support positions, depending on the company's policies and the specific role. Candidates should review the job listing or contact the employer for details on remote work availability and required equipment or certifications.
What cities are hiring for Senior Discover Card Customer Service jobs? Cities with the most Senior Discover Card Customer Service job openings:
What are the most commonly searched types of Discover Card Customer Service jobs? The most popular types of Discover Card Customer Service jobs are:
What states have the most Senior Discover Card Customer Service jobs? States with the most job openings for Senior Discover Card Customer Service jobs include:
Senior Discover Card Customer Service jobs near you

VP/MD, Card Customer Management

Foursight Capital LLC

Wilmington, DE • On-site

$134K - $172K/yr

Other

Medical, Retirement, PTO

Re-posted 4 days ago

Job description

Senior Leader For Customer Management

OneMain Financial is seeking a senior leader to head customer management for our fast-growing credit card business. In this critical role, the individual will manage and continue to build the analytics and product teams. This leader will be responsible for all aspects of developing and executing strategies to manage the card business's existing customer base: ranging from balance building strategies, operational analytics, and collections and recoveries strategies.

This is a highly visible role reporting to the head of Credit Cards with frequent interaction with the CEO, CFO, and Chief Credit Officer. A successful candidate will expand their competencies and grow their business and industry acumen, as well as demonstrate the ability to work on complex processes or projects across the end-to-end project cycle.

Responsibilities
  • Develop and optimize a holistic customer strategy: Including, credit line increases, balance build strategies, terms management, collections, and operations analytics.
  • Optimize Portfolio Performance: Manage multiple competing objectives and constraints by optimizing various customer management strategies. Communicate performance and initiatives progress with leadership teams across the organization. Create and execute all credit card risk/reward frameworks and models required to manage the growing card business. Develop and manage a learning agenda.
  • Shape Overall Business Strategy: Collaborate with the head of Cards and Chief Credit Officer to lay out a multi-year strategy. Drive risk and profitability outcomes for the cards business. Support M&A due diligence.
  • Board and Executive Updates : Provide regular updates to the CEO, executive team and board on business performance and key initiatives. Work with the CFO and Treasury on investor liaison, earnings prep, and market messaging.
  • Team Leadership: Build and develop a high-performing team capable of delivering on the cards agenda. Manage cross-functional relationships across the enterprise with key stakeholder groups. Partner closely with finance, operations, tech, data science, and legal to ensure strategies are executed as intended.
Key Characteristics
  • Demonstrates the ability to balance strategic thinking and operational delivery
  • Strong team leader with focus on employee development & proven ability for building and leading large talented teams located across various geographies & time zones
  • Excellent communication skills and ability to influence senior executives and peers across functions to achieve business results
  • Ability to synthesize insights across different sources into a comprehensive and holistic strategy
  • Exhibits energy, curiosity, and ability to frame intelligent questions to uncover issues and spearhead the formulation of approach and methodology
  • Self-motivated and organized – a high degree of comfort managing multiple stakeholders and team members; strong collaboration and teamwork skills; and a problem-solver oriented toward achieving results
Qualifications:
  • Bachelor's Degree (required) or Advanced Degree (preferred) and 15 + years' analytics leadership experience with significant exposure to credit cards or FinTech's
  • 10+ years of managing credit and pricing in a consumer lending business (preferred experience within near or sub-prime credit)
  • Knowledge of consumer-lending best practices, including the use of advanced statistical techniques and data sources
  • Experience presenting to executive management or board regarding business performance
Benefits

Because we want our team members to bring us their very best every day, we believe they deserve the right opportunities and benefits. That's why we packed our comprehensive benefits package for full- and some part-timers with:

  • Health and wellbeing options for team members and their dependents
  • Up to 4% matching 401(k)
  • Tuition reimbursement
  • Continuing education
  • Bonus eligibility
  • Paid time off
  • Paid volunteer time

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