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Resolution Specialist Jobs (NOW HIRING)

Gifthealth

Resolution Specialist

Columbus, OH · On-site

$22 - $28/hr

Work location: 4343 Equity Drive, Columbus, OH Position Summary As the Resolution Specialist at Gifthealth, you will oversee the resolution of complex patient issues, ensuring timely and effective ...

giftHEALTH Inc

Resolution Specialist

Columbus, OH · On-site

$22 - $28/hr

Work location: 4343 Equity Drive, Columbus, OH Position Summary As the Resolution Specialist at Gifthealth, you will oversee the resolution of complex patient issues, ensuring timely and effective ...

Maymont Homes

Resolution Specialist

Charleston, SC · On-site

Position Summary The Resolution Specialist is responsible for managing and resolving resident concerns while maintaining a balance between company advocacy and a positive customer experience. This ...

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How much do resolution specialist jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Resolution Specialist typically does not earn $10,000 a month without specialized experience or certifications. High-paying roles that can reach this level often include sales, real estate, or entrepreneurship, which rely on skills, networking, and performance rather than formal degrees. Most jobs with such income levels require significant experience, a strong track record, or ownership of a business.

What is the difference between Resolution Specialist vs Customer Service Representative?

AspectResolution SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications in conflict resolution or customer serviceHigh school diploma or equivalent; basic customer service training
Work EnvironmentCall centers, corporate offices, financial institutionsRetail stores, call centers, online support
Employer & Industry UsageFinancial services, insurance, healthcare, techRetail, telecom, hospitality, e-commerce
Common Search & ComparisonFocuses on resolving complex issues, disputes, or escalationsHandles general customer inquiries and support

The main difference between a Resolution Specialist and a Customer Service Representative lies in their focus and complexity of issues handled. Resolution Specialists typically manage more complex disputes and escalations, often requiring specialized knowledge or certifications. Customer Service Representatives handle routine inquiries and support tasks. Both roles are vital in customer support but differ in scope and expertise.

What are Resolution Specialists?

Resolution Specialists are professionals responsible for managing and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, investigating problems, facilitating communication, and finding effective solutions to ensure customer satisfaction. Their role often involves analyzing case details, following company policies, and maintaining records of resolutions. Excellent communication, problem-solving skills, and empathy are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Resolution Specialist, and why are they important?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, conflict resolution expertise, and experience in customer service, often backed by a relevant associate’s or bachelor’s degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes industry-specific compliance tools is typically required. Exceptional communication, patience, and negotiation skills help build rapport with clients and facilitate amicable solutions. These competencies ensure swift issue resolution, customer satisfaction, and the maintenance of positive business relationships.

What are common challenges Resolution Specialists face when handling complex customer issues?

Resolution Specialists often encounter situations where customers are frustrated or where the root cause of an issue is not immediately clear. Navigating these challenges requires strong problem-solving skills, patience, and the ability to communicate effectively with both customers and internal teams. Additionally, Resolution Specialists must be adept at balancing company policies with providing a positive customer experience, which can involve negotiating solutions and sometimes making judgment calls. Working collaboratively with other departments, such as technical support or billing, is also crucial to fully resolve issues.
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Resolution Specialist jobs near you
Infographic showing various Resolution Specialist job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 90% Full Time, 8% Part Time, and 1% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Tax Resolution Specialist

Benaiah Consulting Group. LLC

Seattle, WA • Remote

$110K - $135K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Remote | $80,000-$130,000 DOE | Full-Time

URGENT OPPORTUNITY - IMMEDIATE FILL

If you have been waiting for the right move, this is it - do not let this one pass you by.

Why This Role Is Different

Most tax resolution roles put you in a grind - high caseloads, little support, and a culture that treats overtime as the baseline. This one is different.

Our client is a high-growth, "Locally-Owned" SMB CPA and advisory firm that has posted 35-45% year-over-year growth for six consecutive years. They have built something genuinely rare: a firm where busy season stays under 45-50 hours per week, turnover runs below 8% in an industry averaging 18-22%, and the culture actually walks the walk on family and work-life balance.

They are growing fast and need a Tax Resolution Specialist who can hit the ground running and make an immediate impact.

About the Firm

This is a well-established CPA and advisory firm with a loyal and growing client base. Over the past six years, they have consistently grown 35-45% year over year while maintaining a culture that most firms only talk about:

• Turnover under 8% - roughly one-quarter of the industry average

• Busy season capped at under 50 hours per week for their professionals

• Family is a genuine priority, not a tagline

• 100% employer-paid benefits, 401(k), and unlimited PTO

• Compensation that has consistently been at or above market

People stay here. That does not happen by accident.

The Role

As the Tax Resolution Specialist, you will be the firm's dedicated expert for tax controversy, collections, and IRS and state resolution matters. This is a high-autonomy, high-impact role for someone who knows this space well and is ready to own it.

You will:

• Represent individual and business entity clients before the IRS and state taxing authorities

• Negotiate Offers in Compromise (OICs), installment agreements, and penalty abatements

• Handle voluntary disclosure matters at federal and state levels

• Analyze complex tax liabilities and develop tailored resolution strategies

• Advise clients on options, timelines, and risks with clarity and confidence

• Navigate CDP hearings, trust fund recovery matters, and collection due process procedures

• Collaborate with the firm's compliance and planning teams for holistic client service

• Stay current on IRS collections procedures, CSED rules, and evolving state requirements

What You Bring

Required:

• Active EA, CPA, or JD licensure - required for IRS representation

• 5-10+ years of experience in tax resolution, controversy, or collections

• Hands-on experience negotiating OICs and installment agreements

• Strong working knowledge of IRS collections process, IRM procedures, and CSED calculations

• Experience representing both individual (1040) and entity (1120/1065/etc.) clients

• Excellent written and verbal communication - you can clearly explain complex issues to stressed clients

• Self-directed and organized - you can manage a caseload remotely with minimal hand-holding

Preferred:

• Multi-state resolution and voluntary disclosure program experience

• Background in a CPA firm, tax advisory, or boutique resolution practice

• Familiarity with tax software platforms commonly used in CPA environments

Compensation and Benefits

• Base Salary: $80,000-$130,000, depending on experience and level

• Benefits: 100% employer-paid medical, dental, and vision

• Retirement: 401(k) plan

• Time Off: Unlimited PTO

• Location: Fully remote - work from anywhere in the United States

The Bottom Line

If you are a tax resolution professional who is tired of the chaos, the burnout, and firms that talk a good game but do not deliver - this is a different kind of opportunity. The growth is real. The culture is real. The benefits and compensation are competitive. And the need is urgent.

This is the move. Apply now.

To be considered, submit your resume and a brief note about your resolution experience. Qualified candidates will be contacted promptly.