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Resolution Manager Jobs (NOW HIRING)

GPRS

Account Resolution Specialist

Toledo, OH · On-site

$14.25 - $19.75/hr

Report concerning accounts to Account Resolution Manager. Job Responsibilities: * Email and call customers to obtain payment on delinquent accounts. * Promptly respond to and research customers ...

WillScot

Manager, Billing Resolution

Scottsdale, AZ · On-site

The Billing Resolution Manager is responsible for leading all billing error resolution activities, ensuring accuracy, compliance, and timely resolution across complex billing scenarios. This role ...

ZIM

Resolution Specialist

Virginia Beach, VA · On-site +1

The primary purpose of the Resolution Specialist is to manage and resolve customer disputes efficiently and effectively. This role involves reviewing and analyzing customer disputes, ensuring ...

giftHEALTH Inc

Resolution Specialist

Columbus, OH · On-site

$22 - $28/hr

Key Responsibilities Escalation Management: * Serve as the primary point of contact for high ... Provide training on best practices for issue resolution and customer service. * Monitor team ...

ZIM

Resolution Specialist

Virginia Beach, VA · On-site

The primary purpose of the Resolution Specialist is to manage and resolve customer disputes efficiently and effectively. This role involves reviewing and analyzing customer disputes, ensuring ...

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Resolution Manager information

What jobs pay $500,000 a year in the US?

Resolution Managers typically do not earn $500,000 annually; such high salaries are more common in executive roles, specialized surgeons, or successful entrepreneurs. High-paying jobs often require extensive experience, advanced skills, and sometimes ownership or leadership positions. Compensation at this level is rare and usually involves bonuses, profit sharing, or equity components.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is a resolution manager?

A resolution manager is a professional responsible for addressing and resolving customer issues, complaints, or disputes efficiently. They often coordinate with other departments, utilize problem-solving skills, and may use customer relationship management (CRM) tools to ensure timely solutions and maintain customer satisfaction.

What is the 3 month rule for jobs?

The 3 month rule for jobs often refers to a probationary period, typically lasting three months, during which an employer evaluates a Resolution Manager's performance and suitability for the role. During this time, employees may have limited job security and benefits, and successful completion can lead to permanent employment status. This period also allows the employer to assess skills, adaptability, and fit within the team.

Is a CSA job stressful?

A Customer Service Associate (CSA) role can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics may contribute to job stress, but some employers offer training and support to help manage workload and reduce stress levels.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

More about Resolution Manager jobs
What cities are hiring for Resolution Manager jobs? Cities with the most Resolution Manager job openings:
What are the most commonly searched types of Resolution jobs? The most popular types of Resolution jobs are:
Who are the top companies hiring for Resolution Manager jobs? The top employers for Resolution Manager jobs are:
What states have the most Resolution Manager jobs? States with the most job openings for Resolution Manager jobs include:
What job categories do people searching Resolution Manager jobs look for? The top searched job categories for Resolution Manager jobs are:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.
Account Resolution Specialist

Account Resolution Specialist

GPRS

Toledo, OH • On-site

$14.25 - $19.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description


Job Summary:

The Account Resolution Specialist is responsible for collecting payment on every open invoice that is 60+ days old. A Specialist works closely with Customers and our Field / Sales / Billing / Compliance / AR / Customer Service Teams to resolve disputes, discrepancies, & delinquencies which results in either payment, write offs or collections (third party collections agency). Through teamwork, research, critical thinking, persistence, professionalism and effective communication, the Specialist resolves outstanding accounts, creates awareness of current issues that need improvement, and discerns & reports concerning accounts.


Job Goals:

  • Collect payment on 60+ day invoices in select markets.
  • Oversee, research, and resolve select markets' outstanding Accounts Receivables.
  • Report concerning accounts to Account Resolution Manager.


Job Responsibilities:

  • Email and call customers to obtain payment on delinquent accounts.
  • Promptly respond to and research customers' reasons for nonpayment
  • Timely follow-ups with customers, field, & inner departments to ensure payment
  • Create awareness of issues to Manager
  • Report concerning accounts to Manager.
  • High school diploma or equivalent
  • Minimum of one year of experience in customer service, collections, or office support.
  • Comfortable working in an office setting and calling on delinquent accounts.
  • Tackle a high-volume workload with frequent interruptions.
  • Possess effective and assertive communication skills, both verbal and written.
  • Self-motivated, detail-oriented & goal-oriented.
  • Displays professionalism to co-workers and customers.
  • Work effectively with a team.
  • Ability to produce quality and quantity work.


We offer full medical, dental, and vision insurance with day-one coverage, 401k with company matching beginning on day one, Life, Short-Term, and Long-Term Disability at no cost to our employees, paid holidays, paid time off, leadership development training programs and additional benefits to support our strong commitment to the development of each team member.
GPRS is an Equal Opportunity employer
About GPRS:

GPRS is the nation's largest company dedicated to Intelligently Visualizing the Built World. Since 2001, we've grown from a single GPR unit into a $200M industry leader helping teams across the U.S. plan, build, and manage safer, smarter projects.

We deliver critical insight through utility mapping, GPR and concrete scanning, 3D modeling, reality capture, and digital facility records, giving our clients confidence from design through construction and beyond.

Our Purpose:

To provide possibility for our team members and customers by intelligently visualizing the built world.

GPRS Core Values:

  • Integrity
  • Teamwork
  • Mutual Respect
  • Growth Mindedness
  • Safety

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