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Resolution Manager Jobs in Colorado (NOW HIRING)

AIR Communities

Account Resolution Specialist

Denver, CO · On-site

$21 - $23/hr

The entry level Account Resolution Specialists is part of our Shared Service Center team, located ... Ability to retain patience and manage stress. * Skilled in negotiation. Additional Information What ...

AIR Communities

Account Resolution Specialist

Denver, CO · Hybrid

$21 - $23/hr

The Account Resolution Specialist is part of our Shared Service Center team, located in the heart ... Ability to retain patience and manage stress. * Skilled in negotiation. Additional Information What ...

AIR Communities

Account Resolution Specialist

Denver, CO · On-site

$21 - $23/hr

The Account Resolution Specialist is part of our Shared Service Center team, located in the heart ... Ability to retain patience and manage stress. * Skilled in negotiation. Additional Information What ...

AIR Communities

Account Resolution Specialist

Denver, CO · Hybrid

$21 - $23/hr

The Account Resolution Specialist is part of our Shared Service Center team, located in the heart ... Ability to retain patience and manage stress. * Skilled in negotiation. Additional Information What ...

AIR Communities

Account Resolution Specialist

Denver, CO · Hybrid

$21 - $23/hr

The entry level Account Resolution Specialists is part of our Shared Service Center team, located ... Ability to retain patience and manage stress. * Skilled in negotiation. Additional Information What ...

AIR Communities

Account Resolution Specialist

Denver, CO · Hybrid

$21 - $23/hr

The entry level Account Resolution Specialists is part of our Shared Service Center team, located ... Ability to retain patience and manage stress. * Skilled in negotiation. Additional Information What ...

AIR Communities

Account Resolution Specialist

Denver, CO · Hybrid

$21 - $23/hr

The entry level Account Resolution Specialists is part of our Shared Service Center team, located ... Ability to retain patience and manage stress. * Skilled in negotiation. Additional Information What ...

GIA Legacy Planning

$1.6K - $1.9K/wk

Mortgage Protection Resolution Specialist Location: Remote Position/Work from Home Job Type ... Ability to work independently while managing your schedule effectively * Basic computer skills for ...

GIA Legacy Planning

$1.6K - $1.9K/wk

Mortgage Protection Resolution Specialist Location: Remote Position/Work from Home Job Type ... Ability to work independently while managing your schedule effectively * Basic computer skills for ...

GIA Legacy Planning

$1.6K - $1.9K/wk

Mortgage Protection Resolution Specialist Location: Remote Position/Work from Home Job Type ... Ability to work independently while managing your schedule effectively * Basic computer skills for ...

GIA Legacy Planning

$1.5K - $1.8K/wk

Mortgage Protection Resolution Specialist Location: Remote Position/Work from Home Job Type ... Ability to work independently while managing your schedule effectively * Basic computer skills for ...

GIA Legacy Planning

$1.6K - $1.9K/wk

Mortgage Protection Resolution Specialist Location: Remote Position/Work from Home Job Type ... Ability to work independently while managing your schedule effectively * Basic computer skills for ...

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Showing results 1-20

All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Colorado

Resolution Manager information

See Colorado salary details

$23.1K

$63.5K

$121.4K

How much do resolution manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for resolution manager in Colorado is $63,539.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,594.00 and $77,189.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are the most commonly searched types of Resolution jobs in Colorado?

The most popular types of Resolution jobs in Colorado are:

What are popular job titles related to Resolution Manager jobs in Colorado?

For Resolution Manager jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Colorado look for?

The top searched job categories for Resolution Manager jobs in Colorado are:

What cities in Colorado are hiring for Resolution Manager jobs?

Cities in Colorado with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Colorado as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $63,539 per year, or $30.5 per hour.

Account Resolution Specialist

AIR Communities

Denver, CO • On-site

$21 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Company Description
AIR Communities is headquartered in Denver, CO and is one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets. At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities.
Where You Will Work
Our corporate office is located in the Denver Tech Center. Our office spans the top two floors of the building and features expansive views of the mountains and the downtown skyline.
AIR values relationships and the benefits from working side by side with teammates, therefore this position will be in-office 5 days a week to support central administrative operations.
Job Description
The entry level Account Resolution Specialists is part of our Shared Service Center team, located in the heart of the Denver Tech Center. We are looking for a skilled Account Resolution Specialist to contact account holders and collect outstanding payments.
A bit more about what you'll do...
  • You will strike a balance between professionalism and ensuring timely payments.
  • You have excellent communication and negotiation skills, as well as an ability to work independently.
  • You'll contact delinquent account holders by telephone or in writing and request payment to bring the account current.
  • You'll prepare late notices, process legal filings, collect rental payments, review warrants of restitution, conduct evictions, and establish alternative payment plans or other processes for payment of delinquent accounts.
  • You'll follow up with customers on established payment plans and document collection activities. You may recommend charge-offs.

Qualifications
  • Computer literacy, and ability to learn new systems.
  • Capacity to utilize a variety of office equipment.
  • Good communication skills, both verbally and in writing.
  • Ability to maintain professionalism and composure during challenging conversations.
  • Ability to retain patience and manage stress.
  • Skilled in negotiation.

Additional Information
What We Offer
AIR offers attractive total compensation packages designed to recognize and reward performance including:
  • Expected pay rate of $21-$23/hr base pay plus commission potentials based on collections performance, offering strong additional earning potential. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
  • 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
  • Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
  • 401(k) plan with employer matching contribution up to 6%.
  • Paid time off including vacation, sick time, and 14 holidays.
  • Paid parental leave of up to 16 weeks.
  • Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
  • 15 hours of paid time annually for community service.
  • Commuter benefits and pet insurance.
  • Consumer discounts on various products and services.
  • Opportunities for ongoing professional development, leadership training, and career growth.

What You Need to Know
Application Deadline: The initial deadline for applications is 8/6/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.
Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.
AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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