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Resolution Manager Jobs in Virginia (NOW HIRING)

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Report any HR issues to the Regional Operations Manager and assist in their resolution * Manage all 'Events' from start to finish including attendance on the day to ensure they are delivered safely ...

ActioNet

Deputy Program Manager

Vienna, VA · Hybrid

$116K/yr

Serve as the escalation point for technical, operational, and customer-related issues and drive issues to resolution. * Manage program financial performance including forecasting, staffing ...

ActioNet, Inc.

Deputy Program Manager

Vienna, VA · On-site

$116K/yr

Serve as the escalation point for technical, operational, and customer-related issues and drive issues to resolution. * Manage program financial performance including forecasting, staffing ...

ActioNet

Deputy Program Manager

Vienna, VA · Hybrid

$116K/yr

Serve as the escalation point for technical, operational, and customer-related issues and drive issues to resolution. * Manage program financial performance including forecasting, staffing ...

ActioNet, Inc.

Deputy Program Manager

Vienna, VA · On-site

$116K/yr

Serve as the escalation point for technical, operational, and customer-related issues and drive issues to resolution. * Manage program financial performance including forecasting, staffing ...

ActioNet

Deputy Program Manager

Vienna, VA · Hybrid

$116K/yr

Serve as the escalation point for technical, operational, and customer-related issues and drive issues to resolution. * Manage program financial performance including forecasting, staffing ...

ActioNet, Inc.

Deputy Program Manager

Vienna, VA · Hybrid

$116K/yr

Serve as the escalation point for technical, operational, and customer-related issues and drive issues to resolution. * Manage program financial performance including forecasting, staffing ...

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Resolution Manager information

See Virginia salary details

$23.8K

$65.6K

$125.5K

How much do resolution manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for resolution manager in Virginia is $65,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,873.00 and $79,747.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is a Resolution Manager?

A Resolution Manager is a professional responsible for addressing and resolving customer complaints, disputes, or issues within an organization. They act as a liaison between customers and the company, ensuring that concerns are handled efficiently and fairly while maintaining customer satisfaction. Resolution Managers investigate problems, coordinate with relevant departments, and implement solutions to prevent future occurrences. Their goal is to maintain positive relationships with clients and uphold the company’s reputation through effective conflict resolution.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are the most commonly searched types of Resolution jobs in Virginia? The most popular types of Resolution jobs in Virginia are:
What are popular job titles related to Resolution Manager jobs in Virginia? For Resolution Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Virginia look for? The top searched job categories for Resolution Manager jobs in Virginia are:
What cities in Virginia are hiring for Resolution Manager jobs? Cities in Virginia with the most Resolution Manager job openings:
Resolution Manager jobs near you
Analyst - Tolls and Citations

Analyst - Tolls and Citations

Avis Budget Group

Virginia Beach, VA • On-site

$55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Avis Budget Group rating

6.4

Company rating: 6.4 out of 10

Based on 178 frontline employees who took The Breakroom Quiz

114th of 140 rated vehicle equipment hire

Job description

Driven to be the Best
People. Performance. Purpose.
At Avis Budget Group, we're driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We're defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.
As the Tolls and Citations Resolution Specialist, you will support the Customer Subrogation department by researching, reconciling, and resolving toll and citation-related billing matters. You will use strong analytical and organizational skills to manage disputes, process invoices, and ensure accurate and timely handling of payments and reporting activities.
In this role, you will collaborate with internal teams and third-party vendors to investigate issues, resolve discrepancies, and maintain accurate financial records related to tolls and citations.
This role is well-suited for individuals early in their careers or currently pursuing a degree who are interested in gaining hands-on experience in operations, finance, or business administration.
What You'll Do
  • Open, review, and distribute incoming mail related to toll and citation notices.
  • Gain hands-on experience working with financial processes, vendor coordination, and business operations.
  • Develop analytical and problem-solving skills by researching and resolving real-world billing and operational issues.
  • Research tolls and citations to verify accuracy and resolve discrepancies.
  • Handle escalated billing disputes related to toll and citation charges in a timely and professional manner.
  • Interact with third-party vendors to investigate and resolve toll and citation issues.
  • Process monthly invoices, perform reconciliations, and ensure accurate and timely payments.
  • Manage incoming refund checks, including deposit processing and reconciliation.
  • Support third-party vendor relationships to ensure accurate billing and issue resolution.
  • Generate and maintain reports, including running macros for weekly and monthly citation tracking.
  • Monitor and respond to shared email inboxes, ensuring timely follow-up and resolution.
  • Maintain accurate records and documentation of all research, communications, and transactions.
  • Perform additional Customer Subrogation duties as assigned.

Perks You'll Get:
  • Access to Medical, Dental, Vision, Life and Disability insurance

  • Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages

  • 401(k) Retirement Plan with company matched contributions

  • Full training to learn the business and enhance professional skills

  • Employee discounts, including discounted prices on the purchase of Avis/Budget cars

  • Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

What We're Looking For
  • Recently completed a degree in Business, Finance, Accounting, or a related field preferred
  • Prior administrative, data entry, internship, or part-time experience preferred (including academic or project-based experience)
  • Basic accounting knowledge preferred
  • Ability to learn and navigate internal systems
  • Strong verbal and written communication skills, with the ability to interact with internal and external stakeholders
  • Strong organizational, time management, and follow-up skills
  • Attention to detail with the ability to manage multiple tasks and priorities
  • Ability to work independently and as part of a team
  • This position requires regular, on-site presence

The starting annual compensation for this position is $55,000 dollars. Factors that may affect starting pay include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Who We Are
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.
Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.
This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.
Virginia Beach
Virginia
United States of America

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