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Resolution Manager Jobs in Virginia (NOW HIRING)

Ag

AOG Customer Resolution Specialist (Contract)

Herndon, VA · On-site

$18.50 - $25/hr

Receive, process and manage AOG customer orders in CRM tool and ERP system * Process quotations ... drive resolution * Utilize technical documentation and tools (Airbus 220 World) to explore ...

Citizens

FCRA Disputes Specialist

Glen Allen, VA · Hybrid

Generate detailed reports and analyses on dispute trends, resolution times, and compliance status, presenting findings to management. * Participate in cross-functional meetings to discuss dispute ...

System One

Project Manager

Vienna, VA · On-site

Facilitate project team and client meetings for issue resolution. * Provide project status reports to management. * Collaborate with Procurement on vendor contracts and ensure quality, scope, legal ...

Leidos

Critical Situation Manager (CSM)

Norfolk, VA

The Critical Sitation Manager (CSM) is responsible for managing critical situations that are impacting the enterprise and responsible for taking the initiative to drive resolution for critical issues ...

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All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Virginia

Resolution Manager information

See Virginia salary details

$23.8K

$65.6K

$125.5K

How much do resolution manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for resolution manager in Virginia is $65,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,873.00 and $79,747.00 per year, depending on experience, location, and employer.

What jobs pay $500,000 a year in the US?

Resolution Managers typically do not earn $500,000 annually; such high salaries are more common in executive roles, specialized surgeons, or successful entrepreneurs. High-paying jobs often require extensive experience, advanced skills, and sometimes ownership or leadership positions. Compensation at this level is rare and usually involves bonuses, profit sharing, or equity components.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is a resolution manager?

A resolution manager is a professional responsible for addressing and resolving customer issues, complaints, or disputes efficiently. They often coordinate with other departments, utilize problem-solving skills, and may use customer relationship management (CRM) tools to ensure timely solutions and maintain customer satisfaction.

What is the 3 month rule for jobs?

The 3 month rule for jobs often refers to a probationary period, typically lasting three months, during which an employer evaluates a Resolution Manager's performance and suitability for the role. During this time, employees may have limited job security and benefits, and successful completion can lead to permanent employment status. This period also allows the employer to assess skills, adaptability, and fit within the team.

Is a CSA job stressful?

A Customer Service Associate (CSA) role can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics may contribute to job stress, but some employers offer training and support to help manage workload and reduce stress levels.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are the most commonly searched types of Resolution jobs in Virginia? The most popular types of Resolution jobs in Virginia are:
What are popular job titles related to Resolution Manager jobs in Virginia? For Resolution Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Virginia look for? The top searched job categories for Resolution Manager jobs in Virginia are:
What cities in Virginia are hiring for Resolution Manager jobs? Cities in Virginia with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Virginia as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $65,645 per year, or $31.6 per hour.
Credit Resolution Officer

Credit Resolution Officer

Horizon Farm Credit

Winchester, VA • On-site

$62K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description


Are you looking for a new opportunity with the ability to work in a collaborative team environment, that provides a great work/life balance, and the chance to make a difference?
Overview: Horizon Farm Credit is recruiting for a Credit Resolution Officer to join our team. We have one position available, and the qualified candidate will work in either the Mechanicsburg, PA, Westminster, MD, Denton, MD, or Winchester, VA branch location. The hours of operations are typically Monday to Friday from 8 a.m. to 4:30 p.m.This position is eligible for a hybrid work schedule. This is a great opportunity to make a difference in agriculture and rural communities.
Position Description: In this position, you will work directly with Ag Relationship Managers, Customers, Credit Analysts, Regional Credit Officers, Special Assets, and Regional Management to return a loan to a viable financial position through restructuring, borrower counseling, creative credit packages and/or resolution of distressed accounts if needed. You will assist with the prevention of loans entering special classification and the reduction of non-earning assets through restructuring, borrower counseling, and resolution of distressed and delinquent accounts.
Areas of Responsibility:
  • Will act as a key influencer with Customers and Ag Relationship Managers and work with Credit Analysts and Management in assigned regions to address customer situations in or approaching the need to refer to the Special Assets team.
  • Establishing and maintaining sound credit and loan administration/pricing, along with credit quality goals.
  • Establishing appropriate loan terms and conditions to manage the loan risks for a variety of loans.
  • Serve as a specialized resource focused on the retention and improvement of distressed and/or assigned accounts not assigned to the Special Assets team.
  • Monitors assigned accounts.
  • Partners with the Special Assets Team Lead and aligns with key credit strategies with Regional Sales Team.
  • Analyzes credit/operation of assigned customers.
  • Provide Ag Relationship Managers support through coaching, coordinating, and delivering both individual and group training as needed and as directed by Leadership.
  • Provide key insights, counsel, and direction on assigned to relevant accounts, and supporting communications as needed, to best position the Ag Relationship Managers as the primary contact with the customer.

REQUIREMENTS
  • Bachelor's degree in Business Administration, Agriculture Economics, Finance, or related field.
  • Generally, at least 8 years of lending/credit analysis experience.
  • Ability to perform a greater level of activities, and independently handle complex credits.
  • Proficient in accessing loan applications and making informed credit decisions.
  • Highly skilled in selling, negotiating, and identifying customer needs.
  • Excellent negotiation skills and the ability to probe for customer needs.
  • Ability to analyze and develop solutions to complex problems.
  • Excellent interpersonal, communication, and organizational skills.
  • Excellent skills in judgment, decisiveness, and analysis and ability to appropriately respond and react quickly as situations dictate.
  • Adaptable and flexible to a changing work environment.
  • Prolonged periods sitting at a desk and working on a computer.
  • Regular, predictable, and reliable attendance is required.
  • Complies with the Association's Standards of Conduct Policy.

Who are we?
Horizon Farm Credit is an expert in agriculture, with over 100 years of serving rural America. As a premier rural lender, we're constantly growing and seeking new members for our team. As part of the Horizon Farm Credit team, you have the opportunity to make a difference in agriculture and rural communities.
What can we offer you?
We offer competitive compensation and benefits packages for full-time employees including:
  • Medical insurance with dental and vision care options
  • 401 (k) with significant employer matching
  • Paid time off, holidays, and volunteer time to support work/life balance
  • Tuition reimbursement and training opportunities
  • Student loan reimbursement
  • Leadership and career development opportunities
  • Paid maternity and bonding leave
  • Paid short-term disability
  • Fun and inclusive work environment

Salary Range: $62,300 - $90,000, depending on experience.
Equal Opportunity Employer including veterans and individuals with disabilities.

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