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Resolution Manager Jobs in Virginia (NOW HIRING)

Truist

Client Resolution Specialist I/II-1

Richmond, VA · On-site

$45K - $76K/yr

... Manage and work a caseload of complaints through Salesforce and other Bank systems. 4. Document ... resolution 2. 2+ years of client or customer facing experience (in person or phone) 3. Routine ...

Truist

Client Resolution Specialist I/II-1

Richmond, VA · On-site

$45K - $76K/yr

... Manage and work a caseload of complaints through Salesforce and other Bank systems. 4. Document ... resolution 2. 2+ years of client or customer facing experience (in person or phone) 3. Routine ...

Trice Healthcare

Coding Payment Resolution Spec

Richmond, VA · On-site

$18.50 - $23.75/hr

Coding Payment Resolution Specialist Responsible for reviewing all post-billed denials (inclusive ... company, managed care organization or other health care financial service setting, performing ...

L3HHCM20

Senior Manager, Program Management

Norfolk, VA · On-site

$100K - $100K/yr

The Program Manager will lead and direct experienced project managers and supervisors. This role ... Navy customer, with responsibility for operational responsiveness, technical issue resolution ...

Clean Eatz

Assistant Manager

Henrico, VA · On-site

$18/hr

Handle customer concerns and ensure prompt resolution * Manage inventory, ordering, and supplier relationships Qualifications: * Management experience is required; restaurant experience is preferred

Clean Eatz

Assistant Manager

Henrico, VA

$18/hr

Handle customer concerns and ensure prompt resolution * Manage inventory, ordering, and supplier relationships Qualifications: * Management experience is required; restaurant experience is preferred

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Resolution Manager information

See Virginia salary details

$23.8K

$65.6K

$125.5K

How much do resolution manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for resolution manager in Virginia is $65,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,873.00 and $79,747.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are the most commonly searched types of Resolution jobs in Virginia?

The most popular types of Resolution jobs in Virginia are:

What are popular job titles related to Resolution Manager jobs in Virginia?

For Resolution Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Virginia look for?

The top searched job categories for Resolution Manager jobs in Virginia are:

What cities in Virginia are hiring for Resolution Manager jobs?

Cities in Virginia with the most Resolution Manager job openings:

Infographic showing various Resolution Manager job openings in Virginia as of September 2026, with employment types broken down into 84% Full Time, 13% Part Time, 2% Contract, and 1% Nights. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $65,645 per year, or $31.6 per hour.

Insurance Account Resolution Specialist - Digitech - Remote

Boydton, VA • On-site, Remote

Sarnova HC, LLC
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Sarnova HC, LLCexternal

$13.75 - $19.25/hr

Full-time

Retirement

Re-posted 24 days ago

Sarnova rating

8.2

Company rating: 8.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners.
Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.
Summary:
Digitech is seeking a highly motivated and detail-oriented Insurance Account Resolution Specialist to manage and resolve insurance claims after submission to commercial insurance carriers. This role is responsible for ensuring timely, accurate, and compliant claim resolution by reviewing pending, denied, or incorrectly paid claims and following through until payment is secured. Success in this role requires strong analytical skills, excellent follow-through, and the ability to manage a high-volume workload in a fast-paced environment.
This is a remote, work-from-home position, operating Monday through Friday during standard business hours, aligned with the team's 8:00am-4:30pm Eastern Time schedule.
Essential Duties and Responsibilities:
  • Research and resolve outstanding insurance claims, including those that are pending, unable to be released, denied, or paid incorrectly by commercial insurance carriers
  • Investigate claims placed on hold, identifying root causes, correcting errors, and executing needed follow-up actions to release claims for processing
  • Analyze insurance denials, determining denial reasons, assessing validity, and completing the appropriate resolution steps such as appeals, corrections, or resubmissions
  • Communicate directly with insurance carriers via outbound calls to obtain claim status, clarify discrepancies, and secure detailed explanations for pending or denied claims
  • Prepare and submit additional documentation requested by insurance carriers to support claim adjudication and ensure accurate processing
  • Draft and submit appeals when necessary, ensuring they are supported by proper documentation, regulatory guidelines, and payer-specific requirements
  • Process and manage incoming correspondence, including mail, emails, EOBs, requests for information, and any necessary refunds
  • Maintain accurate, detailed notes in billing systems for all follow-up activities, findings, and next steps
  • Identify trends or recurring issues, escalating concerns to supervisors or appropriate internal teams to support process improvement
  • Meet daily productivity and accuracy expectations, contributing to a high-performing team environment
  • Additional job duties as assigned

Skills/Experience Required:
  • Education: High School Diploma or equivalent required
  • Strong computer skills, including working knowledge of MS Outlook, Word, and Excel
  • Ability to type 40 WPM with accuracy
  • Proven ability to handle high-volume workloads, prioritize effectively, and meet tight deadlines
  • Experience in a structured environment where call monitoring, performance metrics, or productivity scoring are used is helpful
  • Strong verbal communication skills with the ability to remain calm, professional, and effective during phone interactions with insurance carriers
  • Excellent written communication skills for crafting clear, accurate documentation and correspondence
  • Exceptional attention to detail and accuracy in reviewing claims, identifying discrepancies, and documenting findings
  • Highly organized, self-paced, and capable of managing work independently in a remote environment
  • Dependable, punctual, and accountable, with a willingness to ask questions and seek clarification when needed
  • Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled.
Our mission is to be the best partner for those who save and improve patients' lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
#digitech

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