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Resolution Coordinator Jobs in Virginia (NOW HIRING)

Holder Construction

Coordinator

Herndon, VA

Identify and facilitate resolution of coordination conflicts using clash detection in Navisworks * Lead clash resolution and coordination meetings, ensuring all items are completed * Use modeling ...

Holder Construction

Coordinator

Herndon, VA · On-site

Identify and facilitate resolution of coordination conflicts using clash detection in Navisworks * Lead clash resolution and coordination meetings, ensuring all items are completed * Use modeling ...

Albanymed

Administrative Coordinator

Broadway, VA · On-site

$50K - $75K/yr

The Administrative Coordinator will interact with Patients and Stakeholders to assist in problem resolution. Skills, Knowledge and Abilities: - Excellent proficiency with Microsoft WORD, Excel ...

Ag

AOG Customer Resolution Specialist (Contract)

Herndon, VA · On-site

$18.50 - $25/hr

... coordinating resources, and collaborating with internal and external stakeholders to expedite and ... resolution and order fulfillment. The AOG CRS Team supports a 24 Hour, 7 Days a week, 365 Day a ...

LotusWorks

BIM Coordinator

Manassas, VA

Track coordination issues and support resolution workflows. Reality Capture & Scanning Support * Assist with site scanning activities and learn scanning hardware and workflows. * Support processing ...

Flagship Car Wash

Customer Experience Coordinator

Herndon, VA · On-site

$18.50 - $24.25/hr

JOB TITLE: Customer Experience Coordinator FLSA STATUS: Non-Exempt JOB STATUS: Full Time or ... This is a tactical, customer-facing support role with a focus on resolution execution rather than ...

Flagship Carwash

Customer Experience Coordinator

Herndon, VA · On-site

$18.50 - $24.25/hr

JOB TITLE: Customer Experience Coordinator FLSA STATUS: Non-Exempt JOB STATUS: Full Time or ... This is a tactical, customer-facing support role with a focus on resolution execution rather than ...

LotusWorks

BIM Coordinator

Manassas, VA · On-site

Track coordination issues and support resolution workflows. Reality Capture & Scanning Support * Assist with site scanning activities and learn scanning hardware and workflows. * Support processing ...

Hampton University

Title IX Coordinator

Hampton, VA · On-site

$90K - $95K/yr

The Title IX Coordinator also advises senior University leadership regarding compliance ... Determine jurisdiction, immediate safety concerns, supportive measures, and appropriate resolution ...

Dollartree

Coordinator - Special Projects

Chesapeake, VA · On-site

$21.50 - $24/hr

Position Summary The Special Projects coordinator supports the execution of capital expenditure ... Communication & Issue Resolution * Work with the Special Projects Supervisor and Managers to ...

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Resolution Coordinator information

What is a resolution coordinator?

Resolution Coordinators are professionals who manage and resolve customer complaints, disputes, or issues within an organization. They act as intermediaries between clients and company departments to ensure problems are addressed promptly and effectively. Their responsibilities often include investigating concerns, communicating solutions, documenting cases, and following up to ensure customer satisfaction. Resolution Coordinators play a key role in improving customer experience and maintaining positive relationships.

What are the key skills and qualifications needed to thrive as a resolution coordinator?

To thrive as a Resolution Coordinator, you need strong problem-solving abilities, attention to detail, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and proficiency in Microsoft Office are commonly required. Exceptional communication, conflict resolution, and organizational skills make someone stand out in this position. These skills ensure efficient and effective handling of client or customer issues, leading to higher satisfaction and streamlined operations.

How does a resolution coordinator typically collaborate with other departments to resolve customer issues?

As a Resolution Coordinator, you will regularly work cross-functionally with teams such as customer service, operations, and product management. Your role often involves gathering information from different departments, facilitating communication, and ensuring all parties are aligned on the resolution strategy. This collaboration helps you address complex issues efficiently and guarantees that customers receive timely, accurate solutions. Building strong relationships and maintaining clear communication channels with colleagues is key to success in this role.

What is the difference between Resolution Coordinator vs Claims Specialist?

AspectResolution CoordinatorClaims Specialist
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; insurance certifications often preferred
Work EnvironmentOffice setting, healthcare or insurance industryOffice setting, insurance or healthcare industry
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, third-party administrators
Common Search & ComparisonYesYes

The main difference between a Resolution Coordinator and a Claims Specialist lies in their focus areas. Resolution Coordinators typically handle the resolution of issues related to claims, disputes, or patient concerns, often working closely with clients and providers. Claims Specialists primarily process and review insurance claims, ensuring accuracy and compliance. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ slightly, with Resolution Coordinators focusing more on problem resolution and Claims Specialists on claims processing.

What are the most commonly searched types of Resolution jobs in Virginia?

The most popular types of Resolution jobs in Virginia are:

What are popular job titles related to Resolution Coordinator jobs in Virginia?

For Resolution Coordinator jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Resolution Coordinator jobs in Virginia look for?

The top searched job categories for Resolution Coordinator jobs in Virginia are:

What cities in Virginia are hiring for Resolution Coordinator jobs?

Cities in Virginia with the most Resolution Coordinator job openings:

Resolution Coordinator jobs near you
Infographic showing various Resolution Coordinator job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.

AOG Customer Resolution Specialist- Herndon, VA

PDS Defense

Herndon, VA • On-site

Other

Medical, Retirement

Re-posted 20 days ago

Job description

Call Center/Customer Service

AOG Customer Resolution Specialist- Herndon, VA henrdon, VA Posted: 6/26/2026

Job Description

Job ID#:

218736

Job Category:

Call Center/Customer Service

Position Type:

Associate - W2

Shift:

1

?? AOG Customer Resolution Specialist

Location: Herndon, VA

Company: PDS Defense, Inc.

?? Role Overview

The Aircraft on Ground (AOG) Customer Resolution Specialist is a high-urgency, operations-focused role responsible for managing and expediting critical aircraft parts orders. This role ensures rapid resolution of AOG situations by coordinating across engineering, supply chain, and suppliers while maintaining constant communication with customers.

This is a 24/7 operations role requiring rotating shifts.

? Schedule

  • 5 days/week with rotating shifts (every 4-8 weeks)

  • Shifts:

  • 1st: 6:00 AM - 2:30 PM

  • 2nd: 2:00 PM - 10:30 PM

  • 3rd: 8:30 PM - 7:00 AM

  • Includes nights, weekends, and holidays

?? Key Responsibilities

?? Order Processing & Customer Support (50%)

  • Manage AOG orders in CRM and ERP systems

  • Process quotes and validate urgency of orders

  • Handle credit authorization and release holds for urgent situations

  • Escalate critical issues and coordinate with engineering teams

  • Manage drop shipments and supplier coordination

  • Resolve pricing and part discrepancies

?? Customer Communication (20%)

  • Provide real-time updates via phone and CRM (Freshdesk)

  • Offer alternative solutions to meet urgent needs

  • Coordinate freight/logistics for on-time delivery

  • Investigate and resolve customer complaints

  • Lead internal coordination for AOG cases

?? Reporting & Technical Coordination (20%)

  • Lead shift handoffs and daily AOG status meetings

  • Partner with Engineering, Quality, and Supply Chain teams

  • Use technical tools (e.g., 220 World) to find solutions

  • Provide updates in operations calls

?? Other (10%)

  • Additional duties as needed

? Basic Qualifications

  • Bachelor's degree OR equivalent experience

  • 3+ years in customer service in fast-paced environments

  • Availability for rotating shifts (required)

? Preferred Background

  • Aviation, aerospace, or military environment

  • Experience in:

  • Supply chain / logistics

  • Airline operations or maintenance

  • Material management

  • Familiarity with ERP/CRM systems

  • Strong problem-solving and decision-making ability

?? Key Traits for Success

  • Thrives under pressure and urgency

  • Strong communication across multiple stakeholders

  • Quick decision-maker with sound judgment

  • Customer-first mindset (critical KPI: speed + resolution quality)

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Job Requirements

Minimum Security Clearance:

No Clearance

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

  • The California Fair Chance Act

  • Los Angeles City Fair Chance Ordinance

  • Los Angeles County Fair Chance Ordinance for Employers

  • San Francisco Fair Chance Ordinance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

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