Resolution Coordinator Jobs in Virginia (NOW HIRING)

Overview
About M.C. Dean
M.C. Dean is Building Intelligence™. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.
Why Join Us?
Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values-agility, expertise, and trust-we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.
The Facilities Coordinator supports the day-to-day operations, tenant experience, and space planning of the organization's multi-story headquarters building, while also assisting with remote operational support for several additional facilities. This early-career role focuses on vendor coordination, service request management, workplace support, and documentation, under the guidance of the Corporate Facilities Manager. All facilities services, operations, and maintenance are delivered by external service providers.
Responsibilities
Key Responsibilities - Headquarters Operations (Primary Focus)
• Support daily operations of the HQ building and assist with routine walkthroughs
• Serve as an on-site point of contact for employees, visitors, and vendors
• Monitor cleanliness, comfort, lighting, and general condition of common areas
• Assist with building schedules, access requests, and operational notices
• Track and follow up on service issues to ensure timely resolution
Remote Facilities Support (Secondary Focus)
• Provide coordination support for assigned remote facilities
• Serve as a facilities contact for basic requests and escalations
• Track service requests and vendor activities remotely
• Assist with reporting, documentation, and follow-up for remote sites
• Travel to remote locations periodically as required
Vendor Coordination & Service Requests
• Enter, track, and close work orders in CMMS or service platforms
• Coordinate vendor access, badging, and escorts as required
• Maintain vendor contact lists and service schedules
• Review service reports and completion documentation
• Escalate service delays or issues to the Corporate Facilities Manager
Facilities Operations & Maintenance (Outsourced)
• Support preventive maintenance tracking for building systems
• Assist with inspection scheduling, testing, and certifications
• Collect and organize maintenance reports and deficiency logs
• Help maintain asset lists, warranties, and service records
• Support emergency response coordination as directed
Tenant Experience & Workplace Services
• Serve as a responsive, customer-service-focused contact for facilities-related requests and inquiries
• Provide timely updates on request status, maintenance activities, and facility changes.
• Support conference room setups, meetings, and events
• Assist with employee onboarding and move-in support
• Help communicate planned maintenance and service interruptions
• Support executive and VIP visits at HQ
Space Planning & Move Support
• Maintain floor plans, seating charts, and space data
• Assist with office moves, seating changes, and furniture coordination
• Support Moves, Adds, and Changes (MAC) activities
• Coordinate with furniture vendors and movers
• Coordinate small projects or office improvements under the guidance of the
Corporate Facilities Manager
• Ensure space changes align with safety and building standards
Budget Tracking & Administrative Support
• Assist with tracking facilities expenses
• Help review vendor invoices for accuracy
• Support budget reporting and documentation
• Assist with CapEx tracking and project files
• Identify cost-saving opportunities for review
• Maintain organized records, including maintenance logs, compliance documentation, and asset information
Health, Safety & Compliance Support
• Support safety inspections and audits
• Assist with emergency preparedness activities and drills
• Help maintain incident and safety logs
• Track compliance documentation and certifications
• Escalate safety concerns promptly
Reporting & Documentation
• Maintain facilities databases and document repositories
• Assist with weekly and monthly reporting
• Track KPIs such as response times and issue resolution
• Document SOPs and basic procedures
• Provide regular status updates to the Corporate Facilities Manager
Qualifications
Qualifications & Experience
Required:
• 4+ years of experience in facilities, property management, or operations with a high school diploma / GED
• Strong organizational and communication skills
• Ability to manage multiple tasks and coordinate vendors
• Proficiency with Microsoft Office tools
Preferred:
• At least 4 year of prior related experience
• Experience working with external service providers
• Familiarity with CMMS or service request systems
• Exposure to corporate or commercial office environments
• Bachelor's degree or higher in a related field
We offer an excellent benefits package including:

• A competitive salary
• Medical, dental, vision, life, and disability insurance
• Paid time off
• Tuition reimbursement
• 401k Retirement Plan
• Military Reserve pay offset
• Paid maternity leave

Abilities:

• Exposure to computer screens for an extended period of time
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.

Pay Range
USD $29.42 - USD $33.15 /Hr.