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Resolution Associate Jobs in San Mateo, CA (NOW HIRING)

JAMS, Inc.

Associate Business Manager

San Francisco, CA · On-site

$116K - $152K/yr

A Brief Overview Leads part of a larger Resolution Center (RC) team or a smaller RC independently ... Oversees the case management of assigned associates to ensure that expectations are met with ...

JAMS, Inc.

Associate Business Manager

San Francisco, CA

$116K - $152K/yr

A Brief Overview Leads part of a larger Resolution Center (RC) team or a smaller RC independently ... Oversees the case management of assigned associates to ensure that expectations are met with ...

New Gig Solutions

Associate Attorney

San Francisco, CA · Remote

$105K/yr

Now Hiring: Remote Associate Attorney | California-Based | No Billables | No Sales New Gig ... They focus on debt resolution, creditor issues, and tenant disputes--work that makes a tangible ...

Fladger Associates

QA Associate IV

Fremont, CA · On-site

Excellent employment opportunity for a QA Associate IV in the Fremont, CA area. * This position is ... Collaborate in evaluation of identified issues, resolution and to ensure compliance with all ...

Kosmos

Associate Attorney

San Francisco, CA · On-site +1

As a full-time Litigation Associate Attorney, you will have the opportunity to work remotely ... Manage a caseload of complex litigation matters from inception to resolution * Conduct legal ...

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Resolution Associate information

See San Mateo, CA salary details

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How much do resolution associate jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for resolution associate in San Mateo, CA is $19.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $21.11 per hour, depending on experience, location, and employer.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, you typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience in customer service or dispute resolution. Entry-level roles often require familiarity with case management software and the ability to handle sensitive information. Gaining relevant certifications or training in conflict resolution can improve job prospects.

What cities near San Mateo, CA are hiring for Resolution Associate jobs?

Cities near San Mateo, CA with the most Resolution Associate job openings:

Resolution Associate jobs near you

Complex Litigation & Dispute Resolution Associate Attorney

Direct Counsel

San Jose, CA

$260K - $390K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 11 days ago

Job description

Complex Litigation Associate Attorney

Direct Counsel is seeking a Complex Litigation Associate Attorney to join a prestigious Am Law firm in Austin, Boston, Charlotte, Chicago, Houston, Irvine (Orange County), Los Angeles, Miami, New York City, Portland, Sacramento, San Francisco, Santa Monica, Seattle, Silicon Valley (Menlo Park), or Washington, D.C.

This is an outstanding opportunity for an attorney with 3-6 years of complex litigation experience to join a nationally recognized Complex Litigation & Dispute Resolution practice. The team represents clients in sophisticated, high-stakes disputes across a variety of industries, including technology, financial services, life sciences, and energy, handling matters from initial case strategy through trial.

Responsibilities

  • Represent clients in complex commercial litigation and dispute resolution matters from case inception through trial.

  • Handle matters involving commercial disputes, trade secret litigation, financial services litigation, energy disputes, and product liability litigation.

  • Manage all phases of litigation, including pleadings, discovery, motion practice, depositions, mediations, arbitrations, trial preparation, and trial.

  • Take and defend depositions, prepare witnesses, and appear in court for hearings and other proceedings.

  • Draft pleadings, motions, briefs, legal memoranda, and other substantive litigation documents.

  • Conduct sophisticated legal research and develop litigation strategies for complex disputes.

  • Work directly with clients to provide strategic legal advice and case management.

  • Collaborate with multidisciplinary teams on high-profile, fast-paced litigation matters.

Qualifications

  • J.D. from an ABA-accredited law school.

  • Active membership in the state bar of the office where the attorney will be located is strongly preferred.

  • 3-6 years of complex litigation experience at a major law firm.

  • Experience handling commercial litigation, trade secret disputes, financial services litigation, energy litigation, product liability, or other complex civil matters.

  • Excellent legal research, analytical, drafting, and oral advocacy skills.

  • Strong academic credentials.

  • Outstanding written, verbal, and interpersonal communication skills.

  • Highly motivated with the ability to manage complex matters independently while working collaboratively in a team environment.

Compensation & Benefits

  • Salary: $260,000-$390,000, commensurate with experience and qualifications.

  • Comprehensive benefits package, including:

    • Medical, dental, vision, and life insurance

    • Mental health and wellness programs

    • Child, family, elder, and pet care benefits

    • Short- and long-term disability coverage

    • Industry-leading parental leave

    • Health Savings Account (HSA) and Flexible Spending Account (FSA) options

    • 401(k) retirement plan

    • Flexible Time Off (FTO) and paid holidays

    • Annual discretionary performance bonus eligibility