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Resolution Associate Jobs in Fairfield, CA (NOW HIRING)

Kosmos

Associate Attorney

San Francisco, CA · On-site +1

$120K - $200K/yr

As a full-time Litigation Associate Attorney, you will have the opportunity to work remotely ... Manage a caseload of complex litigation matters from inception to resolution * Conduct legal ...

Kikoff

CX Strategy Associate

San Francisco, CA · On-site

$19.50 - $26/hr

CX Strategy Associate About this role As a CX Strategy Associate, you will improve how customer ... Improve chatbot performance (coverage, containment, resolution quality) * Design and implement ...

Kelly Services

Manufacturing Associate

Novato, CA

$28 - $32.20/hr

Bachelor's degree in a science-related field or engineering OR associate's degree/biotech ... Team player with good collaboration and conflict resolution skills * Ability to independently lift ...

Massage Envy

Sales Associate

Petaluma, CA · On-site

$17K - $375K/yr

Dynamic Sales Associate Wanted! Are you looking for a fun and supportive working environment where ... Strong critical thinking and conflict resolution skills. * Able to prioritize and manage multiple ...

Massage Envy

Sales Associate

San Rafael, CA · On-site

$16K - $35K/yr

Dynamic Sales Associate Wanted! Are you looking for a fun and supportive working environment where ... Strong critical thinking and conflict resolution skills. * Able to prioritize and manage multiple ...

System One

Manufacturing Associate

Novato, CA · On-site

$28/hr

Manufacturing Associate Location: Novato, CA Type: Contract Compensation: $28.00 + shift ... Monitor process performance and identify issues, escalating concerns and supporting resolution to ...

System One

Manufacturing Associate

Novato, CA · On-site

$28/hr

Manufacturing Associate Location: Novato CA 94949 Type: Contract Compensation: $28.00/hr + shift ... Ability to work effectively in a team environment, demonstrating conflict resolution and ...

System One

Manufacturing Associate

Novato, CA · On-site

$28/hr

Manufacturing Associate Location: Novato, CA Type: Contract Compensation: $28.00 + shift ... Monitor process performance and identify issues, escalating concerns and supporting resolution to ...

System One

Manufacturing Associate

Novato, CA · On-site

$28/hr

Monitor process performance and identify issues, escalating concerns and supporting resolution to ... Associate's degree in a science-related field or biotech certificate with 2+ years of experience in ...

System One

Manufacturing Associate

Novato, CA · On-site

$28/hr

Manufacturing Associate Location: Novato, CA 94949 Type: Contract Compensation: $28.00 per hour ... Ability to work effectively in a team with good conflict resolution and collaboration skills.

System One

Manufacturing Associate

Novato, CA · On-site

$28/hr

Manufacturing Associate Location: Novato, CA 94949 Type: Contract Compensation: $28.00 per hour ... Ability to work effectively in a team with good conflict resolution and collaboration skills.

System One

Manufacturing Associate

Novato, CA · On-site

$28/hr

Monitor process performance and identify issues, escalating concerns and supporting resolution to ... Associate's degree in a science-related field or biotech certificate with 2+ years of experience in ...

System One

Manufacturing Associate

Novato, CA · On-site

$28/hr

Manufacturing Associate Location: Novato, CA Type: Contract Compensation: $28.00 + shift ... Monitor process performance and identify issues, escalating concerns and supporting resolution to ...

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Resolution Associate information

See Fairfield, CA salary details

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How much do resolution associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for resolution associate in Fairfield, CA is $17.73, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $18.85 per hour, depending on experience, location, and employer.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What cities near Fairfield, CA are hiring for Resolution Associate jobs? Cities near Fairfield, CA with the most Resolution Associate job openings:
Resolution Associate jobs near you
Infographic showing various Resolution Associate job openings in Fairfield, CA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,879 per year, or $17.7 per hour.

Claims Resolution Specialist

Integrated Pain Management Medical Group, Inc.

Walnut Creek, CA • On-site

$28 - $35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

The Claims Resolution Specialist is responsible for the day-to-day investigation and resolution of claim rejections, denials, edits, and reimbursement issues across a multi-site, multi-specialty healthcare organization specializing in pain management, physical medicine, and functional rehabilitation services.

Working closely with the Pre-Billing, Accounts Receivable (A/R), Denials Management, Coding, and Revenue Integrity teams, this position performs detailed claim reviews, researches payer requirements, corrects claim errors, and facilitates timely claim resubmission and payment. The Claims Resolution Specialist serves as a key resource in resolving billing issues and ensuring claims are processed accurately and efficiently.


*This is a remote role. We are only hiring in the following states: AZ, CA, NM, NV, OR, TX and WA.


What you will do:

Claims Resolution & Follow-Up

  • Investigate and resolve claim rejections, denials, and payer edits identified before or after claim submission.
  • Review claim history, payer correspondence, medical records, authorizations, and supporting documentation to determine the cause of claim issues.
  • Correct billing, coding, demographic, authorization, and insurance-related claim errors as appropriate.
  • Process claim corrections, adjustments, resubmissions, and reconsideration requests in accordance with payer guidelines.
  • Perform payer research and communicate directly with insurance carriers to resolve claim processing issues.
  • Monitor assigned work queues and ensure timely resolution of outstanding claims.
  • Escalate complex reimbursement, coding, or compliance issues to senior team members.

Denial Management Support

  • Partner with A/R and Denials Management teams to resolve denied and underpaid claims.
  • Assist in preparing appeal documentation and supporting materials for denied claims.
  • Identify recurring denial patterns and communicate findings to the Senior Claims Resolution Coordinator.
  • Maintain accurate documentation of denial resolution activities and payer communications.
  • Support efforts to reduce preventable denials and improve reimbursement outcomes.

Pre-Billing & Revenue Cycle Collaboration

  • Work closely with the pre-billing team to identify and correct claim issues prior to submission.
  • Review claims for completeness and compliance with payer billing requirements.
  • Verify insurance information, authorizations, referrals, diagnosis coding, procedure coding, and modifier usage.
  • Collaborate with coding and clinical teams to obtain information needed for claim resolution.
  • Assist with reducing claim holds and billing delays.

Audit & Compliance Support

  • Participate in routine claim quality reviews and internal audit activities.
  • Ensure claim corrections comply with payer regulations, organizational policies, and billing guidelines.
  • Support Revenue Integrity initiatives through accurate claim review and documentation.
  • Maintain knowledge of Medicare, Medicaid, Workers' Compensation, and Commercial payer requirements.
  • Adhere to HIPAA, CMS, and organizational compliance standards.

Documentation & Reporting

  • Maintain detailed documentation of claim investigations, resolutions, payer communications, and follow-up activities.
  • Track assigned workloads and resolution outcomes.
  • Assist with compiling information for denial trend reporting and operational reviews.
  • Provide feedback regarding workflow issues contributing to claim errors or payment delays.
  • Assumes other responsibilities as appropriate to the position and organizational needs



Qualifications:

  • High School Diploma or equivalent required.
  • Associate degree in Healthcare Administration, Medical Billing and Coding, or related field preferred.
  • Minimum 2-4 years of experience in medical billing, claims resolution, denial management, accounts receivable, or healthcare revenue cycle operations.
  • Working knowledge of Medicare, Medicaid, Workers' Compensation, and Commercial insurance billing requirements.
  • Knowledge of CPT, ICD-10-CM, HCPCS, modifiers, and medical terminology.
  • Experience researching and resolving denied or rejected claims.
  • Strong analytical and critical thinking skills.
  • Ability to manage multiple priorities and meet productivity expectations.


Compensation Range: 

$28.00 to $35.00 Hourly

All compensation ranges are posted based on internal equity, job requirements, experience, and geographical locations.


Why You'll Love Working Here:

  • Amazing work/life balance
  • Generous Medical, Dental, Vision, and Prescription benefits (PPO & HMO)
  • 401(K) Plan with Employer Matching
  • License & Tuition Reimbursements
  • Paid Time Off
  • Holiday Pay & Floating Holiday
  • Employee Perks and Discount Programs
  • Supportive environment to help you grow and succeed

Boomerang Healthcare (BHC) is a multidisciplinary and comprehensive team of experienced, committed healthcare providers that treat pain. Our team of doctors approaches each patient with one goal in mind: to help patients return to normal daily activities. We work with our patients to identify the cause of their pain and create a personalized treatment plan, recognizing that no two patients are alike, and neither is their pain. Our providers create a comprehensive care plan, then monitor, manage and coordinate patient access to health services at BHC. 

Boomerang Healthcare strives to be a diverse workforce that reflects, at all job levels, the patients we serve. We are an equal opportunity employer. Boomerang Healthcare is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please contact us.



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