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Resolution Associate Jobs in Louisville, KY (NOW HIRING)

Isco Industries

Equipment Service Associate

Louisville, KY

$15 - $20.25/hr

... resolution. - Supporting customer damage preparation and quoting, ensuring accuracy and timely ... The Equipment Service Associate helps ensure customers receive timely and accurate assistance ...

ISCO Industries

Equipment Service Associate

Louisville, KY · On-site

$15 - $20.25/hr

... resolution. - Supporting customer damage preparation and quoting, ensuring accuracy and timely ... The Equipment Service Associate helps ensure customers receive timely and accurate assistance ...

Express

Sales Associate

Simpsonville, KY · On-site

$12.75 - $17.50/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Louisville, KY · On-site

$12.75 - $17.50/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express & Bonobos

Sales Associate

Louisville, KY

$13.50 - $18.25/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express & Bonobos

Sales Associate

Simpsonville, KY

$12.75 - $17.50/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Simpsonville, KY

$12.75 - $17.50/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express

Sales Associate

Louisville, KY

$12.75 - $17.50/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

DXL Group

Retail Sales Associate, Key Holder

Louisville, KY · On-site

$13.75 - $15.50/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... resolution Ability to lift up to 10 lbs. and move up to 50 lbs. APPLY NOW AND DISCOVER WHY DXL IS ...

DXL

Retail Sales Associate, Key Holder

Louisville, KY · On-site

$13.75 - $15.50/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL

Retail Sales Associate, Key Holder

Louisville, KY · On-site

$14.50 - $16.25/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL

Retail Sales Associate, Key Holder

Louisville, KY · On-site

$13.75 - $15.50/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL

Retail Sales Associate, Key Holder

Louisville, KY · On-site

$13.75 - $15.50/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL

Retail Sales Associate, Key Holder

Louisville, KY · On-site

$13.50 - $15.25/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

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All JobsResolution Associate JobsResolution Associate Jobs in Louisville, KY

Resolution Associate information

See Louisville, KY salary details

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$16

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How much do resolution associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for resolution associate in Louisville, KY is $16.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $17.79 per hour, depending on experience, location, and employer.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What are popular job titles related to Resolution Associate jobs in Louisville, KY? For Resolution Associate jobs in Louisville, KY, the most frequently searched job titles are:
What job categories do people searching Resolution Associate jobs in Louisville, KY look for? The top searched job categories for Resolution Associate jobs in Louisville, KY are:
Resolution Associate jobs near you
Infographic showing various Resolution Associate job openings in Louisville, KY as of June 2026, with employment types broken down into 83% Full Time, 10% Part Time, 5% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,819 per year, or $16.7 per hour.

Equipment Service Associate

Isco Industries

Louisville, KY

$15 - $20.25/hr

Full-time

Posted 21 days ago

Job description

Position Overview

The Equipment Service Associate role supports ISCO’s Fusion Hotline operations, equipment service processes, and maintenance efforts. This position plays a key role in ensuring efficient handling of McElroy RMA’s, supporting customer needs, and maintaining high service standards across equipment operations.

Primary Responsibilities – Core Functions

- Managing and processing McElroy RMA’s as the primary focus of the role.
- Assisting in covering Fusion Hotline calls, collecting detailed information, and passing it along to hotline mechanics for troubleshooting and resolution.
- Supporting customer damage preparation and quoting, ensuring accuracy and timely communication.
- Assisting with coordination between customers, mechanics, and internal teams to support service operations.

Support & Team Responsibilities

- Serving as a support resource for incoming hotline requests and ensuring proper documentation of calls.
- Helping maintain visibility of service cases and ensuring follow-through on open items.
- Assisting in monitoring RMA status and communicating any updates.
- Supporting general maintenance team operations as needed.

Qualifications of Maintenance Coordinator Trainee

- Prior relatable experience with rental, maintenance, and/or sales; prior experience within ISCO preferred.
- Possess a strong acumen for equipment mechanics.
- Self-motivated, enthusiastic presence in a team environment.
- Strong written and communication skills.
- Professional appearance and work ethic.

Preferred Behaviors

- Team Player: Works well as a member of a group.
- Loyal: Shows firm and constant support to a cause.
- Enthusiastic: Shows intense and eager enjoyment and interest.

Preferred Motivations

- Self-Starter: Inspired to perform without outside help.
- Peer Recognition: Inspired to perform well by the praise of coworkers.
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility.
- Goal Completion: Inspired to perform well by the completion of tasks.

Customer Impact

This role is a critical part of ISCO’s customer support model. The Equipment Service Associate helps ensure customers receive timely and accurate assistance, contributing to ISCO’s reputation for technical excellence and reliability.

Alignment with Organizational Goals

This position supports ISCO’s commitment to improving customer support operations and enhancing service quality by ensuring efficient processing of RMA’s, accurate communication, and strong operational support across service functions.

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