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$10

$17

$21

How much do resolution associate jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for resolution associate in the United States is $17.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $18.51 per hour, depending on experience, location, and employer.

What are some common challenges faced by Resolution Associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

What are Resolution Associates?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a Resolution Associate, and why are they important?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
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What cities are hiring for Resolution Associate jobs? Cities with the most Resolution Associate job openings:
What are the most commonly searched types of Resolution jobs? The most popular types of Resolution jobs are:
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Resolution Associate jobs near you
Infographic showing various Resolution Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,238 per year, or $17.4 per hour.
Certified Occupational Therapist Assistant - Pediatric Therapy

Certified Occupational Therapist Assistant - Pediatric Therapy

Christus Health

Coushatta, LA

$25.50 - $34/hr

Full-time

Re-posted 22 days ago

CHRISTUS Health rating

6.7

Company rating: 6.7 out of 10

Based on 524 frontline employees who took The Breakroom Quiz

527th of 885 rated healthcare providers

Job description

Description

Summary:

A professional who plans, implements, coordinates, monitors, and evaluates patient care activities. He/she has clinical and/or functional knowledge of the position for which they are accountable either directly or indirectly through delegation of tasks. Incumbent is accountable to the Administrative Team. Collaborates with other Clinical Associates to meet individual needs using communication and available resources to promote quality, cost effective care.

Responsibilities:

  • Documents progress notes and treatments administered according to established departmental policies, procedures, and goals in all practice settings as appropriate.
  • Delivers treatment to referred patients by clinical protocols resulting in patient satisfaction. Identifies barriers to patient and physician satisfaction and assists with improving entire process.
  • Responsible for implementing optimal patient care within assigned caseload in an efficient, cost- effective manner. Associate makes suggestions for treatments and tasks appropriately and makes suggestions for improvement in skill mix and patient care delivery including demonstrating cross training and flexibility with scheduling.
  • Responsible for charge entry including accurate documentation of treatment and equipment given
  • Utilizing appropriate unit/minute guidelines. Enters charges timely on PTR or in computer and turns charges in on a daily basis.
  • Responsible for communicating effectively with all members of the health care team including patient, family, and physicians and identifies barriers to effective communication and teamwork.
  • Develops, educates, and instructs patient on safe and appropriate exercises during treatment sessions. Provides written home exercise program instruction and ensures patient understanding.
  • Responsible for promoting educational growth by attending appropriate educational in-services and meetings. Contributes to the education of co-workers, students, and/or community by developing or presenting educational materials
  • Responsible for assisting with preparing patient and family for discharge. Ensures resources are in place prior to patient discharge. Attends patient case conferences and/or completes appropriate paperwork in a timely manner.
  • Associate performs clinical skills accurately and professionally in assigned area. Associate is recognized for a specialized level of therapy services and assists with program development and marketing to physicians
  • Associate cleans completely after each patient or delegates task and ensures completion. Associate identifies environment of care concerns and seeks resolution. Associate assists with overall cleanliness of department.
  • Attends meetings as required

Requirements:

  • Associate Degree required 
  • OTA License required 
  • BLS certification required

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time


What CHRISTUS Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

CHRISTUS Health logo

About CHRISTUS Health

Sourced by ZipRecruiter

CHRISTUS Health is a prominent name in the healthcare industry, with its headquarters situated in Irving, TX, USA. Established in 1999, the company has since been devoted to providing comprehensive care and extending the healing ministry of Jesus Christ. This not-for-profit health system primarily operates more than 600 healthcare services and programs, including long-term care facilities, health insurance products, community clinics, and outreach services, serving both urban and rural populations.

Industry

Outpatient health care

Company size

1,001 - 5,000 Employees

Headquarters location

Irving, TX, US

Year founded

1999

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