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Resolution Associate Jobs in Carol Stream, IL (NOW HIRING)

Walgreens

Specialist Resolution Team

Deerfield, IL · On-site

$16.50 - $22/hr

Associate Degree in healthcare, business, or related area of study. * At least 1 year of experience in escalation resolution and the application of de-escalation techniques. * Strong organizational ...

New

Everlake Life Company

Lost Customer Associate

Northbrook, IL · On-site

$14.75 - $20.50/hr

Position Summary The Lost Customer Associate supports Everlake's customer location, outreach, and resolution efforts by helping locate customers, beneficiaries, and payees; facilitating the timely ...

Everlake Life

Lost Customer Associate

Northbrook, IL · On-site

$14.75 - $20.50/hr

Position Summary The Lost Customer Associate supports Everlake's customer location, outreach, and resolution efforts by helping locate customers, beneficiaries, and payees; facilitating the timely ...

Kosmos

Associate Attorney

Elk Grove Village, IL · On-site +1

National Law Firm in Chicago, IL has a need for an Associate Attorney. Can be entry level up to 4 ... From inception to resolution, you will be responsible for conducting legal research, drafting ...

Scout Partners

Construction Law Associate

Chicago, IL · Hybrid

$215K - $240K/yr

This is a highly collaborative team where associates work closely with experienced partners on strategy, case management, and dispute resolution. Attorneys in this group receive strong mentorship ...

Crate&Barrel

Advanced Customer Care Associate

Northbrook, IL · On-site

$14.75 - $20.50/hr

The Advanced Customer Care Associate elevates the customer experience by delivering exceptional ... Build lifetime relationships with customers through ownership of complex follow-up and resolution

RF Mortgage

Guest Service Associate

Chicago, IL · On-site

$52K/yr

Renovo's Guest Service Associate is responsible for providing best-in-class service to borrowers ... One Touch Resolution: Embrace and foster a culture of one touch resolution for all customer needs ...

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Resolution Associate information

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$10

$18

$22

How much do resolution associate jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for resolution associate in Carol Stream, IL is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $19.13 per hour, depending on experience, location, and employer.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, you typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience in customer service or dispute resolution. Entry-level roles often require familiarity with case management software and the ability to handle sensitive information. Gaining relevant certifications or training in conflict resolution can improve job prospects.

What cities near Carol Stream, IL are hiring for Resolution Associate jobs?

Cities near Carol Stream, IL with the most Resolution Associate job openings:

Resolution Associate jobs near you

Specialist Resolution Team

Walgreens

Deerfield, IL • On-site

$16.50 - $22/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,215 frontline employees who took The Breakroom Quiz

95th of 113 rated pharmacies

Job description


Job Summary
Responsible for interacting and managing the needs of internal clients, including the handling of call center escalations and requests, working reports on a regular cadence or on a non-routine basis, and working same day delivery requests.
Job Responsibilities
  • Provides support to patients and providers transferred from the Operations call center when the Senior Patient Care Advocates are unable to resolve escalated issues, including via Resolution Team phone line as well as via written inquiries.
  • Reviews requests for same day deliveries and escalates requests based on professional judgement and experience.
  • Coordinates of approved same day deliveries with external same day courier delivery companies.
  • Monitors of STAT referrals in real time and takes action when necessary, based on professional judgment and experience to ensure timely processing.
  • Assigns patients to PRISM monitoring after service failures based on professional judgement and experience.
  • Monitors PRISM patient referrals and action when necessary to ensure timely shipment.
  • Reviews and completes reports as assigned by leadership on a regular cadence or as needed on a non-routine basis.
  • Receives, researches, and responds to verbal or written inquiries from internal and external sources.
  • Other responsibilities as judgment or necessity dictate.

About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
External Basic Qualifications
  • High School Diploma or GED.
  • At least 2 years of experience in Specialty Pharmacy Operations (call center/customer service work environment or fulfillment work environment).

Preferred Qualifications
  • Associate Degree in healthcare, business, or related area of study.
  • At least 1 year of experience in escalation resolution and the application of de-escalation techniques.
  • Strong organizational, analytical, interpretive, problem solving, and time management skills.
  • Strong written and verbal communication skills.
  • Strong critical thinking and issue resolution skills.
  • Intermediate skill level in Microsoft Office Suite.
We will consider employment of qualified applicants with arrest and conviction records.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

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