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Resolution Associate Jobs in Willowbrook, IL (NOW HIRING)

Kosmos

Associate Attorney

Elk Grove Village, IL · On-site +1

$120K - $180K/yr

National Law Firm in Chicago, IL has a need for an Associate Attorney. Can be entry level up to 4 ... From inception to resolution, you will be responsible for conducting legal research, drafting ...

Scout Partners

Construction Law Associate

Chicago, IL · Hybrid

$215K - $240K/yr

This is a highly collaborative team where associates work closely with experienced partners on strategy, case management, and dispute resolution. Attorneys in this group receive strong mentorship ...

Northern Trust

Associate Relationship Advisor

Chicago, IL

$99K - $169K/yr

The role encompasses responsibilities for both Account Manager and Associate Relationship Advisor ... Recognizes fiduciary risk issues and seeks appropriate resolution. 6. Assists service team partners ...

Northern Trust

Associate Relationship Advisor

Chicago, IL · On-site

$99K - $169K/yr

The role encompasses responsibilities for both Account Manager and Associate Relationship Advisor ... Recognizes fiduciary risk issues and seeks appropriate resolution. 6. Assists service team partners ...

Northern Trust

Associate Relationship Advisor

Chicago, IL · On-site

$99K - $169K/yr

The role encompasses responsibilities for both Account Manager and Associate Relationship Advisor ... Recognizes fiduciary risk issues and seeks appropriate resolution. 6. Assists service team partners ...

Norsk Hydro

Associate Legal Counsel

Des Plaines, IL · Hybrid

$120K - $165K/yr

The Associate Legal Counsel will work closely with senior counsel to support legal projects ... Support significant litigation, dispute resolution, and regulatory investigations, working closely ...

Norsk Hydro

Associate Legal Counsel

Rosemont, IL · On-site

$120K - $165K/yr

The Associate Legal Counsel will work closely with senior counsel to support legal projects ... Support significant litigation, dispute resolution, and regulatory investigations, working closely ...

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Resolution Associate information

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How much do resolution associate jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for resolution associate in Willowbrook, IL is $17.23, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $18.32 per hour, depending on experience, location, and employer.

What are some common challenges faced by Resolution Associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

What are Resolution Associates?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a Resolution Associate, and why are they important?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What cities near Willowbrook, IL are hiring for Resolution Associate jobs? Cities near Willowbrook, IL with the most Resolution Associate job openings:
Resolution Associate jobs near you
Principal Associate, Process Manager - Client Engagement & Issue Resolution

Principal Associate, Process Manager - Client Engagement & Issue Resolution

Capital One

Chicago, IL • On-site

Full-time

Re-posted 4 days ago

Capital One rating

7.8

Company rating: 7.8 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

76th of 149 rated banks

Job description

Principal Associate, Process Manager - Client Engagement & Issue Resolution

As a Process Manager (Principal Associate) at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. You will play a key role in delivering processes that directly impact the company's bottom line, serving as the critical link between customer feedback, payment experiences, and product enhancement.

We are seeking dedicated, disciplined process professionals who are naturally curious and possess exceptional critical thinking skills. You should have a relentless drive to resolution and a genuine desire to make a positive impact on the customer experience. This role requires a blend of analytical rigor, technical aptitude, and strategic communication. If you love digging into the details, leaning on AI to solve complex problems, and collaborating across teams to negotiate the best outcomes, this is an excellent opportunity to continue your career in Process Management.

Key Responsibilities

  • Complaint Identification & AI Automation: Sift through customer emails and ServiceNow tickets to proactively flag potential complaints and systemic issues within the payments ecosystem. Devise, build, or utilize AI automation flows to streamline this intake and deep root cause analysis process.

  • Remediation & Project Management: Perform hands-on remediation work and drive comprehensive forward-moving plans. This includes rigorous project management of remediation activities, active stakeholder management, adhering to strict timelines, identifying and removing blockers, and ensuring the overall success of the project. Engage in active discussions with cross-functional stakeholders to negotiate the best possible outcomes for the business and the customer.

  • Strategic Prioritization: Log identified anomalies into our Governance, Risk, and Compliance (GRC) application or translate systemic problems into quantified business cases (calculating $ value and business impact) for product improvement prioritization.

  • Data-Driven Insights & Incremental Improvements: Access and analyze complaint data to glean actionable insights. Use these findings to drive process enhancements and make continuous, incremental improvements to the customer payment experience.

  • Intake Tool Optimization: Audit and evaluate our current client engagement and intake tools. Design and implement improvements to how engagements and complaints are logged to ensure data accuracy, transparency, and operational efficiency.

  • Process Oversight & Documentation: Lead and own the oversight of process improvement work. Develop and maintain formal process documentation, including procedures and process flow diagrams.

  • Leadership: Act as a subject matter expert, effectively partnering with project customers to clarify needs and provide appropriate solutions.

Basic Qualifications

  • High School Diploma, GED, or equivalent certification

  • At least 3 years of experience in Project Management, Process Management, or Process Engineering, including experience in data analysis

  • At least 3 years of experience in complaint resolution, issue remediation, or operational risk mitigation

  • At least 2 years of experience with the payments ecosystem and customer payment experience.

Preferred Qualifications

  • Bachelor's degree in Business, Operations, or a related field, or equivalent military experience.

  • Certification in Lean, Agile, Six Sigma, Business Process Management, or Project Management.

  • Experience utilizing ServiceNow, GRC applications, or similar enterprise workflow/risk tools, and constructing quantified business business cases (including ROl/financial impact) or performing root-cause analysis.

  • Experience building or utilizing Al automation tools, such as Google Gemini, for workflow optimization or data analysis.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $98,900 - $112,900 for Principal Process Manager



Houston, TX: $98,900 - $112,900 for Principal Process Manager


McLean, VA: $108,900 - $124,300 for Principal Process Manager


Richmond, VA: $98,900 - $112,900 for Principal Process Manager







Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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