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Resolution Associate Jobs in Newfield, NY (NOW HIRING)

Planet Fitness

Front Desk Associate

Ithaca, NY · On-site

$16/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Solid work ethic with strong decision-making, problem resolution skills * Self-starter who takes ...

Planet Fitness

Front Desk Associate

Ithaca, NY · On-site

$16/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Solid work ethic with strong decision-making, problem resolution skills * Self-starter who takes ...

Planet Fitness

Lead Front Desk Associate

Ithaca, NY · On-site

$16.50/hr

The Front Desk Associate is a highly friendly and courteous individual who consistently delivers ... Strong problem resolution skills. * Physical Requirements : Ability to talk and hear, sit, stand ...

KnitWell Group

Part-time Sales Associate

Ithaca, NY

$13.50 - $18.25/hr

Addresses client concerns, coming to resolution when possible, and involving management where ... Proactively uses associate education tools to build product and styling knowledge with his/her ...

Orangetheory - Franchise #0154

Sales Associate

Ithaca, NY · On-site

$13.50 - $18.25/hr

Handling members' concerns in a professional and objective manner with the goal of resolution * Participating in marketing and outreach events * Ensuring all areas of the studio are kept clean and ...

100KCrossing

Associate Attorney

Ithaca, NY · On-site

$80K - $90K/yr

While we litigate regularly in City, Town, County Family, Surrogate and Supreme Court, we do so with a firm grounding in alternative dispute resolution, offering and encouraging negotiation ...

100KCrossing

Associate Attorney

Ithaca, NY · On-site

$80K - $90K/yr

While we litigate regularly in City, Town, County Family, Surrogate and Supreme Court, we do so with a firm grounding in alternative dispute resolution, offering and encouraging negotiation ...

Orangetheory Fitness

Sales Associate

Ithaca, NY · On-site

$13.50 - $18.25/hr

Handling members' concerns in a professional and objective manner with the goal of resolution * Participating in marketing and outreach events * Ensuring all areas of the studio are kept clean and ...

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Resolution Associate information

See Newfield, NY salary details

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How much do resolution associate jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for resolution associate in Newfield, NY is $16.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $18.03 per hour, depending on experience, location, and employer.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, you typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience in customer service or dispute resolution. Entry-level roles often require familiarity with case management software and the ability to handle sensitive information. Gaining relevant certifications or training in conflict resolution can improve job prospects.

What cities near Newfield, NY are hiring for Resolution Associate jobs?

Cities near Newfield, NY with the most Resolution Associate job openings:

Resolution Associate jobs near you
Infographic showing various Resolution Associate job openings in Newfield, NY as of June 2026, with employment types broken down into 78% Full Time, 16% Part Time, 3% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,252 per year, or $16.9 per hour.

Front Desk Associate

Ithaca, NY • On-site

Planet Fitness
Health and Personal Care Stores • 501 - 1,000 employees

5.6

Company rating: 5.6 out of 10

Based on 604 frontline employees who took The Breakroom Quiz

46th of 63 rated gym and leisure clubs

People enjoy working here

Recommended by students

Respectful managers

Learn more about Planet Fitnessexternal

$16/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Front Desk Associate 

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities:

  • Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
  • Anticipate member's needs, respond promptly and acknowledge all members
  • Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
  • Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
  • Ability to maintain the cleanliness of the club for up to 50% of the shift.
  • Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
  • Hands-on experience in accepting payments from customers and give change and receipts.
  • Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
  • Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Minimum Skills

  • Ability to manage multiple responsibilities
  • Solid work ethic with strong decision-making, problem resolution skills
  • Self-starter who takes initiative with minimal direction and supervision
  • Comfortable working a flexible rotating schedule
  • Superior customer service skills, preferably in the fitness industry.
  • Hard working, enthusiastic and energetic!
  • Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

  • 18 years old or older
  • A High School Diploma or Equivalent required
  • Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours (Initial training hours may vary as well as when the needs of the facility change)

  • Discuss your availability with the Hiring Manager and/or notate it on your application.
  • Weekday and/or Weekend Hours based on club needs.
  • Open or Flexible availability is a plus.

Benefits

  • Competitive Salary & 401K plan
  • Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
  • Paid Time Off benefits (Applicable for Full Time Positions)
  • Free Black Card membership and fun exercise incentives


Planet Fitness is an Equal Opportunity Employer

Planet Fitness logo

About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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What Planet Fitness employees say

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Benefits

Hours and flexibility

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