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Resolution Associate Jobs in Newfield, NY (NOW HIRING)

Job Overview The Clinical Research Associate I (CRA I) plays a key role in supporting the ... and query resolution, and ensure maintenance of both the Trial Master File (TMF) and the ...

Job Overview The Clinical Research Associate I (CRA I) plays a key role in supporting the ... and query resolution, and ensure maintenance of both the Trial Master File (TMF) and the ...

... to the Associate Director of Campus Recreation. Required Qualifications * Knowledge of and ... conflict resolution * Effective time management and organization skills to balance practices ...

... Education: • Associate's degree (preferred), HS Diploma or GED Minimum Required Preferred ... Excellent communication skills, prompt time-to- resolution/fulfillment, technical knowledge ...

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Resolution Associate information

See Newfield, NY salary details

$10

$16

$20

How much do resolution associate jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for resolution associate in Newfield, NY is $16.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $18.03 per hour, depending on experience, location, and employer.

What are some common challenges faced by Resolution Associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

What are Resolution Associates?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a Resolution Associate, and why are they important?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What cities near Newfield, NY are hiring for Resolution Associate jobs? Cities near Newfield, NY with the most Resolution Associate job openings:
Infographic showing various Resolution Associate job openings in Newfield, NY as of June 2026, with employment types broken down into 78% Full Time, 16% Part Time, 3% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,252 per year, or $16.9 per hour.

Asst Mgr, Supply Chain Ops - Materials Management - Full Time

Guthrie

Cortland, NY

$36.64 - $57.18/hr

Full-time

Re-posted 26 days ago


Job description

Summary:

The Assistant Manager of Supply Chain Operations provides daily operational leadership for supply chain functions including inventory management, distribution, receiving, par leveling, and supply logistics. This role ensures efficient, accurate, and timely movement of materials throughout the organization while supporting cost effective utilization of supplies. The Associate Manager partners closely with clinical and operational stakeholders to ensure reliable service, maintain inventory integrity, and support continuous process improvement. .

Experience:

Experience Required:

3-5 years of experience in supply chain, logistics, materials management, or related operational field.

1+ year of experience in a supervisory or lead role.    

Experience Preferred:      

Healthcare supply chain experience.

Experience with ERP inventory systems (e.g., Lawson, Workday, Oracle).

Experience with Lean, process improvement, or project leadership.

Education:

Education Preferred:

Bachelor's degree in Supply Chain Management, Business, Healthcare Administration, Logistics, or related field; or equivalent experience.

Master's degree in Business, Healthcare Administration, or a related field.

Supply chain-related certifications (e.g., CMRP, CSCP, CLSSGB).

Essential Functions:

Supervise daily supply chain operations and staff.

Maintain inventory accuracy and supply availability.

Oversee receiving, replenishment, and distribution workflows.

Ensure timely resolution of supply-related issues.

Support product conversions and system-wide supply initiatives.

Maintain required documentation and regulatory compliance.

Prepare reports, metrics, and operational summaries as needed.

Key Responsibilities:

Operational Leadership

Oversee daily supply chain operations including inventory, receiving, distribution, and replenishment workflows.

Ensure accurate and timely delivery of supplies to clinical departments.

Monitor performance metrics and operational KPIs to identify and address issues proactively.

Inventory & Materials Management

Maintain appropriate inventory levels across assigned areas to minimize shortages and overstock.

Ensure compliance with established par levels, stock rotation, expiration management, and documentation standards.

Support the implementation of system-wide standardization initiatives and product changes.

Team Supervision & Development

Lead, coach, and evaluate supply chain staff, promoting engagement and accountability.

Coordinate daily staffing assignments and adjust workload distribution as needed.

Promote a culture of safety, service excellence, and continuous improvement.

Process Improvement

Identify workflow inefficiencies and drive process improvements that enhance productivity and accuracy.

Partner with Supply Chain leadership to support Lean initiatives and standard work practices.

Support technology optimization including ERP, handheld scanners, and automated supply systems.

Stakeholder Collaboration

Serve as primary contact for clinical departments to resolve supply concerns, facilitate product changes, and manage service needs.

Communicate effectively with internal customers, vendors, and leadership regarding inventory issues and operational updates.

Compliance & Safety

Ensure compliance with organizational policies, regulatory standards, and audit requirements.

Maintain a clean, safe, and well-organized work environment consistent with infection control expectations.

Other Duties:

Other duties as assigned

Pay range min $36.64/hr max $57.18/hr 

Rev: 6-2-2026

Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you'll find staff members who have committed themselves to serving the community.

The Guthrie Clinic is an Equal Opportunity Employer.

The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.