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Resolution Jobs (NOW HIRING)

AssetWorks

Resolution Consultant-3

San Antonio, TX · On-site

Resolution Consultant The Resolution Consultant position is a part of the Customer Care team which is the first point of contact between the customer and the software vendor. They are responsible for ...

Imh

Patient Resolution Specialist

West Covina, CA · On-site

$20.35 - $30.97/hr

The Patient Resolution Specialist (PRS) is responsible for handling inquiries from patients, assisting with billing questions and complaints, cashier functions, payments and payment plan. Serves as a ...

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Resolution information

See salary details

$13

$28

$55

How much do resolution jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for resolution in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in resolution roles, and how can they be addressed?

Professionals in resolution roles often encounter challenges such as managing high-stress situations, dealing with conflicting priorities, and navigating complex interpersonal dynamics. Success in this position requires strong communication and negotiation skills, as well as the ability to remain objective and solution-focused under pressure. Building a supportive network within the team and seeking regular feedback can help address these challenges, while ongoing training on conflict resolution techniques further enhances effectiveness.

What are 'Resolution' jobs?

Resolution jobs typically refer to positions that focus on addressing and resolving customer complaints, disputes, or issues within an organization. These roles are common in customer service, collections, and support teams where employees investigate problems, communicate with clients, and work towards satisfactory outcomes. People in resolution jobs use strong problem-solving, communication, and negotiation skills to ensure that customer concerns are handled efficiently and professionally. Their work helps maintain customer satisfaction and protect the company's reputation.

What are the key skills and qualifications needed to thrive as a Resolution Specialist, and why are they important?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, attention to detail, and experience in customer service or case management, often supported by a relevant degree or training. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and documentation tools is typically required. Exceptional communication, patience, and conflict resolution skills help you handle challenging situations and maintain positive client relationships. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to organizational reputation and retention.

What is the difference between Resolution vs Customer Service Representative?

AspectResolutionCustomer Service Representative
Required credentialsTypically high school diploma or equivalent; certifications varyHigh school diploma or equivalent; customer service training often preferred
Work environmentCall centers, technical support, troubleshooting teamsCall centers, retail, online support
Employer and industry usageUsed in tech, telecom, and service industries for problem-solving rolesCommon across retail, hospitality, and service sectors
Comparison focusFocuses on resolving specific issues or problemsFocuses on assisting customers and providing information

Resolution roles primarily focus on troubleshooting and solving specific problems, often requiring technical knowledge. Customer Service Representatives handle general inquiries, assist customers, and provide support. While both roles involve communication with customers, Resolution positions are more specialized in problem-solving, whereas Customer Service Representatives focus on overall customer satisfaction and information dissemination.

More about Resolution jobs
What cities are hiring for Resolution jobs? Cities with the most Resolution job openings:
What are the most commonly searched types of Resolution jobs? The most popular types of Resolution jobs are:
What states have the most Resolution jobs? States with the most job openings for Resolution jobs include:
What job categories do people searching Resolution jobs look for? The top searched job categories for Resolution jobs are:
Resolution jobs near you
Infographic showing various Resolution job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.
Credit Resolution Specialist

Credit Resolution Specialist

Childrens Hospital of The Kings Daughters

Norfolk, VA • On-site

$17/hr

Full-time

Posted 15 days ago

Key responsibilities

  • Monitors and resolves accounts in a credit status assigned in their work queue.

  • Analyzes accounts to determine credit reasons and ensures payments and charges are accurate.

  • Updates insurance information, requests claim submissions, and processes or submits requests for adjustments and refunds according to specified limits.

Children's Hospital Of The King's Daughters rating

7.3

Company rating: 7.3 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

358th of 1,004 rated hospitals

Job description

  • GENERAL SUMMARY
    • The Credit Resolution Specialist is responsible for monitoring and resolving accounts in a credit status assigned in their work queue. This role analyzes the account, confirms current charges have been properly adjudicated, and verifies that the payment by the payer and patient is accurate. Reports to department manager.
  • ESSENTIAL DUTIES AND RESPONSIBILITIES
    • Maintains compliance related to government payers by analyzing the account and taking the required action to resolve the credit.
    • Analyzes account to determine the credit reason.
    • Utilizes payer remits, payer websites, the billing system and other resources to determine the reason and action required.
    • Ensures, if two payers are involved, the correct primary/secondary payment is on file for each payer.
    • Updates insurance information based on new information obtained, and request claim submission for new payer.
    • Enters and applies adjustments up to $1,000. Submits request for adjustments greater than $1,000 for approval and processing.
    • Enters refunds to patient/parent/guarantor or payer up to $3,000.  Submits request for refunds greater than $3,000 for approval and processing.
    • Audits specified accounts in a credit status.
    • Performs other duties as assigned.
  • LICENSES AND/OR CERTIFICATIONS
    • None required
  • MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
    • High school diploma or equivalent required.
    • Minimum of one year credit resolution, customer service and document imaging acquired in a hospital patient account department, physician office or medical services organization. 
    • Experience with credit resolution functions from investigation, review and determination. 
    • Must have experience with third party payer insurance processes from verification, billing, coding and medical terminology. 
    • Ability to effectively gather and exchange information in both oral and written communication with proper grammar, spelling and punctuation.
    • Experience in working in a high volume environment with specific deadlines to accomplish task.
    • Strong computer skills with experience utilizing MS Office suite required.
  • WORKING CONDITIONS
    • Normal office environment with little exposure to excessive noise, dust, temperature and the like.
  • PHYSICAL REQUIREMENTS
    • Click here to view physical requirements.
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