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Resolution Jobs (NOW HIRING)

Gifthealth

Resolution Specialist Lead

Columbus, OH · On-site

$26 - $31/hr

Position Summary The Resolution Specialist - Lead at Gifthealth is a key member of the Patient Support team, responsible for guiding the day-to-day activities of the Resolution Specialists. This role ...

Northwest Bank

Resolution Specialist

Spencer, IA · On-site

Essential Functions & Responsibilities Include, but are not limited to: 1) Responsible for implementing collection policies and procedures on defaulted loans, follow up and resolution of payment ...

Hui Huliau

Issue Resolution Specialist

Bethesda, MD · Hybrid

The Issue Resolution Specialist/Account Coordinator is a Hybrid role that performs all duties of the Issue Resolution Specialist and Account Coordinator. Principle Duties and Responsibilities The ...

Racwa

As a Member Resolution Specialist, you'll work across the Insurance Claims division to investigate and resolve complaints, provide meaningful insights, and help drive continuous improvement across ...

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How much do resolution jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for resolution in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Resolution Specialist, and why are they important?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, attention to detail, and experience in customer service or case management, often supported by a relevant degree or training. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and documentation tools is typically required. Exceptional communication, patience, and conflict resolution skills help you handle challenging situations and maintain positive client relationships. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to organizational reputation and retention.

What are some common challenges faced by professionals in resolution roles, and how can they be addressed?

Professionals in resolution roles often encounter challenges such as managing high-stress situations, dealing with conflicting priorities, and navigating complex interpersonal dynamics. Success in this position requires strong communication and negotiation skills, as well as the ability to remain objective and solution-focused under pressure. Building a supportive network within the team and seeking regular feedback can help address these challenges, while ongoing training on conflict resolution techniques further enhances effectiveness.

What are 'Resolution' jobs?

Resolution jobs typically refer to positions that focus on addressing and resolving customer complaints, disputes, or issues within an organization. These roles are common in customer service, collections, and support teams where employees investigate problems, communicate with clients, and work towards satisfactory outcomes. People in resolution jobs use strong problem-solving, communication, and negotiation skills to ensure that customer concerns are handled efficiently and professionally. Their work helps maintain customer satisfaction and protect the company's reputation.

What is the difference between Resolution vs Customer Service Representative?

AspectResolutionCustomer Service Representative
Required credentialsTypically high school diploma or equivalent; certifications varyHigh school diploma or equivalent; customer service training often preferred
Work environmentCall centers, technical support, troubleshooting teamsCall centers, retail, online support
Employer and industry usageUsed in tech, telecom, and service industries for problem-solving rolesCommon across retail, hospitality, and service sectors
Comparison focusFocuses on resolving specific issues or problemsFocuses on assisting customers and providing information

Resolution roles primarily focus on troubleshooting and solving specific problems, often requiring technical knowledge. Customer Service Representatives handle general inquiries, assist customers, and provide support. While both roles involve communication with customers, Resolution positions are more specialized in problem-solving, whereas Customer Service Representatives focus on overall customer satisfaction and information dissemination.

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Resolution jobs near you
Issue Resolution Specialist

Issue Resolution Specialist

Puget Sound Psychiatric Center

Bothell, WA

Full-time

Posted 19 days ago

Job description

Description

We are currently seeking an Issue Resolution Specialist to join Puget Sound Psychiatric Center's team in Bothell. As an Entry Level position, this role plays a crucial part in ensuring the smooth operation of our facility by addressing and resolving various issues efficiently. The Issue Resolution Specialist will work on diverse projects related to problem-solving, customer service, and process improvement, contributing to the overall success of our organization.

As an integral part of Puget Sound Psychiatric Center, the Issue Resolution Specialist will be responsible for handling and resolving a wide range of issues that may arise within the facility. This role is essential in maintaining a positive experience for both our staff and patients. The projects involved will focus on problem identification, analysis, and implementation of effective solutions, making this position ideal for individuals with strong analytical and communication skills.

Responsibilities:
  • Investigate and analyze issues reported by staff, patients, or visitors.
  • Collaborate with different departments to address and resolve problems efficiently.
  • Document issue resolution processes and outcomes for future reference.
  • Communicate effectively with stakeholders to ensure a smooth resolution process.
  • Identify trends in reported issues and propose proactive solutions.
  • Maintain accurate records of all reported issues and their resolutions.
Requirements:
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal abilities.
  • Ability to prioritize and manage multiple tasks effectively.
  • Familiarity with issue tracking systems or software is a plus.
  • Willingness to learn and adapt to new challenges.