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Resolution Jobs in California (NOW HIRING)

Imh

Patient Resolution Specialist

West Covina, CA · On-site

$20.35 - $30.97/hr

The Patient Resolution Specialist (PRS) is responsible for handling inquiries from patients, assisting with billing questions and complaints, cashier functions, payments and payment plan. Serves as a ...

Exponent Inc.

Principal - Dispute Resolution

Oakland, CA · On-site

$230K - $320K/yr

D.s * 90+ Disciplines * 30+ Offices globally Our Opportunity We are currently seeking a Principal - Dispute Resolution for our Construction Consulting Practice in Oakland, CA . In this role, you will ...

Currance Inc

Account Resolution Specialist III

Irvine, CA · On-site

$21 - $23.50/hr

Advanced A/R resolution skills - Investigating aged accounts, addressing payer rejections, coordinating secondary billing when needed, and performing validation according to client SOPs. * Operations ...

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All JobsResolution JobsResolution Jobs in California

Resolution information

See California salary details

$13

$28

$55

How much do resolution jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for resolution in California is $28.34, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $35.58 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in resolution roles, and how can they be addressed?

Professionals in resolution roles often encounter challenges such as managing high-stress situations, dealing with conflicting priorities, and navigating complex interpersonal dynamics. Success in this position requires strong communication and negotiation skills, as well as the ability to remain objective and solution-focused under pressure. Building a supportive network within the team and seeking regular feedback can help address these challenges, while ongoing training on conflict resolution techniques further enhances effectiveness.

What are 'Resolution' jobs?

Resolution jobs typically refer to positions that focus on addressing and resolving customer complaints, disputes, or issues within an organization. These roles are common in customer service, collections, and support teams where employees investigate problems, communicate with clients, and work towards satisfactory outcomes. People in resolution jobs use strong problem-solving, communication, and negotiation skills to ensure that customer concerns are handled efficiently and professionally. Their work helps maintain customer satisfaction and protect the company's reputation.

What are the key skills and qualifications needed to thrive as a Resolution Specialist, and why are they important?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, attention to detail, and experience in customer service or case management, often supported by a relevant degree or training. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and documentation tools is typically required. Exceptional communication, patience, and conflict resolution skills help you handle challenging situations and maintain positive client relationships. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to organizational reputation and retention.

What is the difference between Resolution vs Customer Service Representative?

AspectResolutionCustomer Service Representative
Required credentialsTypically high school diploma or equivalent; certifications varyHigh school diploma or equivalent; customer service training often preferred
Work environmentCall centers, technical support, troubleshooting teamsCall centers, retail, online support
Employer and industry usageUsed in tech, telecom, and service industries for problem-solving rolesCommon across retail, hospitality, and service sectors
Comparison focusFocuses on resolving specific issues or problemsFocuses on assisting customers and providing information

Resolution roles primarily focus on troubleshooting and solving specific problems, often requiring technical knowledge. Customer Service Representatives handle general inquiries, assist customers, and provide support. While both roles involve communication with customers, Resolution positions are more specialized in problem-solving, whereas Customer Service Representatives focus on overall customer satisfaction and information dissemination.

What are the most commonly searched types of Resolution jobs in California? The most popular types of Resolution jobs in California are:
What are popular job titles related to Resolution jobs in California? For Resolution jobs in California, the most frequently searched job titles are:
What job categories do people searching Resolution jobs in California look for? The top searched job categories for Resolution jobs in California are:
What cities in California are hiring for Resolution jobs? Cities in California with the most Resolution job openings:
Resolution jobs near you

Patient Resolution Specialist

Imh

West Covina, CA • On-site

$20.35 - $30.97/hr

Part-time

Posted 21 days ago

Job description

Job Description:

The Patient Resolution Specialist (PRS) is responsible for handling inquiries from patients, assisting with billing questions and complaints, cashier functions, payments and payment plan. Serves as a patient facing liaison between the Revenue Service Center and patient(s). The role involves utilizing the overall knowledge of the Revenue Service Center to provide accurate information and resolution. Has the ability to stay calm under pressure, resolve complex issues and ensure patient satisfaction.

Essential Functions

  • Answer incoming calls and respond to patient inquires in person, on the phone, or via email
  • Provide insurance education to patients on out-of-pocket expenses and education on the billing process.
  • Investigates and resolves patient billing issues through research, escalating to the appropriate department when necessary.
  • Submit, track and manage Customer Resolution Management (CRMs) via Epic for care site specific inquiries.
  • Collects payments and establishes payment plans
  • Provide estimates for future services
  • Completes cashier duties for the care site; collections, reconciling and deposits.

Skills

  • Regular attendance
  • Advanced interpersonal and communication skills
  • Ability to stay calm under pressure
  • Computer literacy
  • Adaptability
  • Insurance
  • Billing/Authorization/Estimates
  • Problem Solving

Required Qualifications

  • High School Diploma or GED
  • Two (2) years' experience in customer service, collections or billing
  • Working knowledge of Epic
  • Basic knowledge of estimates, general medical billing process and insurance

Preferred Qualifications

  • Three (3) years' experience in customer service, collection or billing
  • Financial Counseling experience

Physical Requirements

  • Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies and able to assess customer needs.
  • Ongoing interactions with customers that require employee to communicate as well as understand spoken information and address issues quickly and accurately.
  • Manual dexterity of hands and fingers to manipulate equipment with precision and accuracy. This includes computer, phone and internet set up and use.

Location:

Intermountain Health St Vincent Regional Hospital

Work City:

Billings

Work State:

Montana

Scheduled Weekly Hours:

30

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$20.35 - $30.97

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we usethe artificial intelligence ("AI") platform, HiredScore to improve your job application experience.HiredScore helps match your skills and experiences to the best jobs for you. WhileHiredScore assists in reviewing applications, all final decisions are made byIntermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

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