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Resolution Jobs in California (NOW HIRING)

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Resolution information

See California salary details

$13

$28

$55

How much do resolution jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for resolution in California is $28.34, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $35.58 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in resolution roles, and how can they be addressed?

Professionals in resolution roles often encounter challenges such as managing high-stress situations, dealing with conflicting priorities, and navigating complex interpersonal dynamics. Success in this position requires strong communication and negotiation skills, as well as the ability to remain objective and solution-focused under pressure. Building a supportive network within the team and seeking regular feedback can help address these challenges, while ongoing training on conflict resolution techniques further enhances effectiveness.

What are 'Resolution' jobs?

Resolution jobs typically refer to positions that focus on addressing and resolving customer complaints, disputes, or issues within an organization. These roles are common in customer service, collections, and support teams where employees investigate problems, communicate with clients, and work towards satisfactory outcomes. People in resolution jobs use strong problem-solving, communication, and negotiation skills to ensure that customer concerns are handled efficiently and professionally. Their work helps maintain customer satisfaction and protect the company's reputation.

What are the key skills and qualifications needed to thrive as a Resolution Specialist, and why are they important?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, attention to detail, and experience in customer service or case management, often supported by a relevant degree or training. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and documentation tools is typically required. Exceptional communication, patience, and conflict resolution skills help you handle challenging situations and maintain positive client relationships. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to organizational reputation and retention.

What is the difference between Resolution vs Customer Service Representative?

AspectResolutionCustomer Service Representative
Required credentialsTypically high school diploma or equivalent; certifications varyHigh school diploma or equivalent; customer service training often preferred
Work environmentCall centers, technical support, troubleshooting teamsCall centers, retail, online support
Employer and industry usageUsed in tech, telecom, and service industries for problem-solving rolesCommon across retail, hospitality, and service sectors
Comparison focusFocuses on resolving specific issues or problemsFocuses on assisting customers and providing information

Resolution roles primarily focus on troubleshooting and solving specific problems, often requiring technical knowledge. Customer Service Representatives handle general inquiries, assist customers, and provide support. While both roles involve communication with customers, Resolution positions are more specialized in problem-solving, whereas Customer Service Representatives focus on overall customer satisfaction and information dissemination.

What are the most commonly searched types of Resolution jobs in California? The most popular types of Resolution jobs in California are:
What are popular job titles related to Resolution jobs in California? For Resolution jobs in California, the most frequently searched job titles are:
What cities in California are hiring for Resolution jobs? Cities in California with the most Resolution job openings:
Sr. Product Manager - Identity Resolution

Sr. Product Manager - Identity Resolution

LiveRamp

San Francisco, CA

$105K - $155K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago


Job description

LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

This product manager will drive the strategy, roadmap, and execution for LiveRamp's core Identity products that power data collaboration across our platform and partner ecosystem. This role leads crossfunctional teams to build scalable, privacyfirst identity services, define and deliver new capabilities in response to ecosystem and regulatory change, and partner closely with commercial and customer teams to drive adoption, performance, and revenue impact for our most strategic customers. Specifically, this product manager will focus on our solution for offline identity resolution, powering use cases internally and directly with customers across brands, agencies, publishers, data providers and more. We are looking for a self-starter that welcomes challenges and has fun solving complex problems to join us.

You will:

  • Own the prioritization and roadmap for offline Identity Resolution capabilities, balancing customer needs, business impact, and technical feasibility.

  • Partner closely with Engineering, Commercial, Legal, Support, and Operations teams to deliver scalable solutions that support existing customers and new use cases.

  • Drive end-to-end execution across the Product Development Lifecycle (PDLC), managing dependencies, trade-offs, and multiple initiatives in parallel.

  • Leverage quantitative data, customer insights, and usage metrics to define success, inform decisions, and iterate on product outcomes.

  • Engage directly with customers and internal stakeholders to understand problems, validate solutions, and clearly communicate roadmap direction.

  • Proactively identify gaps or friction in the customer experience and work across teams to drive resolution and measurable improvement.

  • Monitor competitive trends and market signals to identify opportunities for product enhancement and differentiation.

  • Ensure all products adhere to LiveRamp's data ethics principles and privacy and regulatory requirements.

About you:

  • 2-5+ Years of experience in a Product Management role

  • 2+ years working in adtech, martech, identity, data collaboration, or closely related domains.

  • You love highly technical problems and diving in deep with Engineering on solutions.

  • Full stack product developer: you can research, build, and defend business cases for new product development with little guidance

  • Excellent written, presentation, and verbal communication skills.

  • Great problem solver - you thrive on finding creative solutions to poorly defined problems that impact customers.

  • Experience with Agile software development

  • Ready to work in a culture that values collaboration, dependability, positivity, and knowledge-seeking above all else.

Good to Have:

  • Handson experience using data analysis tools (such as SQL, Python, or BI tools) to explore datasets, validate hypotheses, and support decisionmaking.

  • Experience building APIs, platforms, or tools used by external developers, partners, or large ecosystems.

The approximate annual base compensation range is $105,500 to $155,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

Benefits:
  • People: Work with talented, collaborative, and friendly people who love what they do.

  • Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.

  • Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.

  • Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.

  • Savings: Our 401K matching plan-1:1 match up to 6% of salary-helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)

  • RampRemote: A comprehensive office equipment and ergonomics program-we provide you with equipment and tools to be your most productive self, no matter where you're located

More about us:LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles-one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.

We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates.


California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.


To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.