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Resolution Jobs in California (NOW HIRING)

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Resolution information

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$13

$28

$55

How much do resolution jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for resolution in California is $28.34, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $35.58 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in resolution roles, and how can they be addressed?

Professionals in resolution roles often encounter challenges such as managing high-stress situations, dealing with conflicting priorities, and navigating complex interpersonal dynamics. Success in this position requires strong communication and negotiation skills, as well as the ability to remain objective and solution-focused under pressure. Building a supportive network within the team and seeking regular feedback can help address these challenges, while ongoing training on conflict resolution techniques further enhances effectiveness.

What are 'Resolution' jobs?

Resolution jobs typically refer to positions that focus on addressing and resolving customer complaints, disputes, or issues within an organization. These roles are common in customer service, collections, and support teams where employees investigate problems, communicate with clients, and work towards satisfactory outcomes. People in resolution jobs use strong problem-solving, communication, and negotiation skills to ensure that customer concerns are handled efficiently and professionally. Their work helps maintain customer satisfaction and protect the company's reputation.

What are the key skills and qualifications needed to thrive as a Resolution Specialist, and why are they important?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, attention to detail, and experience in customer service or case management, often supported by a relevant degree or training. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and documentation tools is typically required. Exceptional communication, patience, and conflict resolution skills help you handle challenging situations and maintain positive client relationships. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to organizational reputation and retention.

What is the difference between Resolution vs Customer Service Representative?

AspectResolutionCustomer Service Representative
Required credentialsTypically high school diploma or equivalent; certifications varyHigh school diploma or equivalent; customer service training often preferred
Work environmentCall centers, technical support, troubleshooting teamsCall centers, retail, online support
Employer and industry usageUsed in tech, telecom, and service industries for problem-solving rolesCommon across retail, hospitality, and service sectors
Comparison focusFocuses on resolving specific issues or problemsFocuses on assisting customers and providing information

Resolution roles primarily focus on troubleshooting and solving specific problems, often requiring technical knowledge. Customer Service Representatives handle general inquiries, assist customers, and provide support. While both roles involve communication with customers, Resolution positions are more specialized in problem-solving, whereas Customer Service Representatives focus on overall customer satisfaction and information dissemination.

What are the most commonly searched types of Resolution jobs in California? The most popular types of Resolution jobs in California are:
What are popular job titles related to Resolution jobs in California? For Resolution jobs in California, the most frequently searched job titles are:
What job categories do people searching Resolution jobs in California look for? The top searched job categories for Resolution jobs in California are:
What cities in California are hiring for Resolution jobs? Cities in California with the most Resolution job openings:
Resolution jobs near you
Credit Resolution Portfolio Manager

Credit Resolution Portfolio Manager

Farm Credit Foundations

Turlock, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Key responsibilities

  • Develops credit packages and completes loan servicing actions on troubled credits.

  • Reviews and analyzes credit information to make approval or denial recommendations based on underwriting standards.

  • Monitors assigned loan portfolio to determine servicing needs and ensure compliance with loan terms.

Job description

Why should you join our team?
American AgCredit offers a unique opportunity to be a part of a national financial system supporting those who feed, clothe and fuel the world. We are a growing organization embracing collaboration and innovation while delivering transformative solutions. American AgCredit provides a cultivating environment where you truly make a difference for our customers and teams.
Benefits offered by American AgCredit:
  • Commitment to agriculture and the communities we serve
  • Family friendly work environment
  • Investment in employee development
  • Medical, Dental and Vision coverage
  • Outstanding 401k - automatic 3% employer contribution, plus match up to 6%
  • Generous Paid Time Off (Vacation accrued at 21 days annually, Sick Days accrued at 15 days annually, 12 paid holidays, plus 16 hours of volunteer time)
  • Competitive Incentive Compensation Plan
  • Disability & Life Insurance
  • Employee mental, physical, and financial wellness programs
  • The position is bonus eligible based on association and personal performance

Position will be posted until filled.
BASIC FUNCTION:
Responsible for completing the financial analysis and due diligence required to develop credit packages and complete loan servicing on troubled credit. Will assist the Credit Resolution Relationship Manager in gathering the required information necessary to make appropriate credit decisions and analyze credit and restructuring requests from start to finish.Serves as a secondary point of contact for resolving distressed credits. Recommend loan and restructuring requests based on the Association's Underwriting Standards. Will complete analysis on various servicing actions on existing customers, such as restructures, extensions, forbearances, releases, assumptions, conversions, and charge-offs. Accountable for underwriting a designated loan portfolio and any new accounts transferred to the Credit Resolution Group (CRG). Responsible for the approval/denial of credit actions through either the utilization of assigned delegated authority or recommendation to a higher level of delegated authority.
ESSENTIAL DUTIES:
  • Assists the Relationship Manager in gathering information necessary to make appropriate credit decisions.
  • Develops credit packages and loan servicing actions.
    • Reviews and analyzes credit information presented; determines the need for more thorough investigation or additional information.
    • Requests appraisal/field reports, obtain third party verifications, obtain credit reports, and request lien searches as necessary.
    • Completes loan analysis, including financial statements, cash flows, loan analysis forms, trend sheets, writing narratives, preparing facts, and offering opinions concerning creditworthiness, risks and mitigants, and other forms as required. Formulates projections using historical financial data, current budgets, and other information.
    • Inputs all required financial information and data into the financial analysis, loan origination, and other loan processing systems.
    • Makes approval recommendations on loan actions based on the Association's Loan Underwriting Standards while complying with regulatory requirements. Participates in loan committee meetings as may be required.
  • Demonstrates analytical and statistical skills to effectively evaluate loan requests and make the appropriate independent opinion of the credit worthiness of the applicant, aligned with the organization's credit philosophy and risk appetite.

  • Monitors assigned portfolio to determine the customer's potential servicing needs and ensure customers stay in compliance with the terms and conditions of their loan(s).

  • Assists in the preparing quarterly High Attention Credit Reports and other CRG Reports as required to monitor the portfolio.
  • Determines and reviews legal documentation. Coordinates with all credit and approval departments and with attorney's and title companies on loan closings, as needed.
  • Provides support with developing training for the Association staff on distressed loan management processes.
  • Assist with branch staff in discussions about restructuring and liquidation issues.
  • Contributes to any special projects where a Credit Resolution employee is needed.
  • Performs other duties assigned.

OTHER DUTIES:
In addition to essential functions, the Credit Resolution Portfolio Manager is responsible for the following:
  • Responsible for credits within the Commercial channel.
  • Provides mentorship for the National Guard.
  • Delivers specialized technical training and guidance to Association staff. Provides leadership to staff at multiple locations across the Association while working closely with CRG Leadership.

LEVELS OF SUPERVISION EXERCISED AND RECEIVED:
Generally exercises little supervision; makes independent decisions; works under general supervision of Head of Commercial Underwriting or designee.
TYPICAL EDUCATION AND EXPERIENCE:
  • BA/BS degree with an emphasis on agribusiness, business administration, or equivalent.
  • Five or more years of progressively responsible banking or related agricultural lending experience.
  • Demonstrates understanding of agricultural lending principles and practices, and association and Farm Credit System operating policies and procedures.
  • Knowledge of FCA regulations, Association, and district policies and procedures.
  • Demonstrates proficiency in organizing and prioritizing work to meet deadlines.
  • Strong written and verbal communication skills.
  • Strong persuasive and interpersonal skills.
  • Proficient in the use of PC, including Microsoft Word, Outlook email and electronic spreadsheet software.
  • Desire and ability to travel as needed.

JOB REQUIREMENTS:
Must be able to perform basic office tasks and work in a typical office setting. Employee will be sitting for extended periods and accomplishing work at a desk and at a computer for an extended period. Must have strong written and verbal communication skills to adequately convey ideas and work well with a team. Ability to talk and hear, sit, use their hands and fingers, and reach in all directions is essential in the performance of the job. Some lifting and moving of items up to 25 pounds are required. Work during established business hours and weekend and/or evening work. Some travel is required.
PART-TIME REMOTE/HYBRID: These employees will work partly remote and partly onsite. Part-time remote employees will work with their managers to determine when and how often they are needed onsite.
PAY RANGE:
Minimum $71,138.70 - Max $123,959.18 Annual
This range is reflective of the national salary average for this position and will be adjusted using geographic variance for physical location of the hired candidate. American AgCredit may compensate outside of the salary range for bona fide reasons not related to membership in a protected class.
  • Reflected is the national base pay range and title offered for this job at the current level.
  • Compensation, title, and job level may be adjusted based on candidate qualifications including but not limited to achievements, skills, experience, or work location.
  • Salary offered, within the applicable range, is one component of the total rewards package offered to candidates.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.
American AgCredit provides equal opportunity in employment to all employees and applicants. We celebrate diversity and do not discriminate on the basis of race, color, creed, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, medical condition, physical or mental disability, pregnancy, childbirth or related medical condition, military service or veteran status, victims of domestic violence, or any other characteristics protected by applicable federal, state, or local laws. American AgCredit prohibits harassment of any individuals on any of the bases listed above.
If you need assistance or an accommodation due to a disability, you may contact us at jobs@agloan.com.

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