ZipRecruiter

Log In

1

Resolution Associate Jobs in California (NOW HIRING)

United Westlabs

Billing Problem Resolution

Santa Ana, CA · On-site

$21 - $23/hr

By the second month each Billing Resolution Associate is required to complete 15-20 BPR accounts per day. * By the third month each Billing Resolution Associate is required to complete 20-30 BPR ...

Currance Inc

Account Resolution Specialist III

Irvine, CA · On-site

$21 - $23.50/hr

Associate's degree preferred * CRCR certification or completion of certification required within 90 ... account resolution. * Proficiency in Microsoft Office Suite, Teams, and various desktop ...

Trice Healthcare

Coding Payment Resolution Spec

Encino, CA · On-site

$19.75 - $25.25/hr

Coding Payment Resolution Specialist Responsible for reviewing all post-billed denials (inclusive ... High school diploma or Associate degree in Accounting or Business Administration or related field ...

next page

Showing results 1-20

All JobsResolution Associate JobsResolution Associate Jobs in California

Resolution Associate information

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What are the most commonly searched types of Resolution jobs in California? The most popular types of Resolution jobs in California are:
What cities in California are hiring for Resolution Associate jobs? Cities in California with the most Resolution Associate job openings:
Resolution Associate jobs near you

Billing Problem Resolution

United Westlabs

Santa Ana, CA • On-site

$21 - $23/hr

Full-time

Re-posted 11 days ago

Job description

Duties and Responsibilities:


  1. Initiate proactive measures that result in account Resolution.
  2. Follow-up on all assigned accounts in accordance with the pre-established goals;
  3. Research and analyze the account and payments;
  4. Respond timely and accurately to all incoming correspondence and inquires;
  5. Initiate recommendations and action plans for resolving the account; (Examples may include rebilling the claim and or checking the status of a claim).
  6. Documenting in our database explaining what actions were taken to resolve each account.
  7. Customer Service Representatives are required to perform a wide variety of clerical duties. All Billing Resolution must be available to assist the customer service team take incoming calls when needed.


Minimum Required Performance:


  • Each BPR Representative is required to maintain the department’s set goals.
  • For the first month each BPR Representative is required to complete 10-15 BPR accounts per day.
  • By the second month each Billing Resolution Associate is required to complete 15-20 BPR accounts per day.
  • By the third month each Billing Resolution Associate is required to complete 20-30 BPR accounts per day.


Required Knowledge/Skills/Experience:


  • High School Diploma or equivalent
  • Minimum 6 months medical billing experience
  • Excellent organizational skills and attention to detail
  • Ability to follow-through and keep current with consistent policy changes
  • Solid customer service and telephone skills
  • Knowledge and aptitude for basic computer skills
  • Excellent written and verbal communication skills
  • Working hours 7:00 am-3: 30 pm or 8:00 am – 4:30 pm as assigned
  • Customer Service call center experience preferred
  • Must pass pre-employment assessment tests
  • Proficiency with numbers and research


Physical Requirements:

  • Continuous sitting (up to 6 hrs/day)
  • Continuous walking (up to 6 hrs/day)
  • Intermittent bending, squatting, and climbing
  • Simple grasping with both hands
  • Typing / Data Entry


The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities.


_______________________ ____________________

Employee’s Signature Date


_______________________ ____________________

Employee’s Supervisor Date



Copy & Paste Job Description