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Resolution Jobs in Minnesota (NOW HIRING)

Cesco

Order Resolution Specialist

Minneapolis, MN · On-site

As the Order Resolution Specialist at Crescent Electric, you will act as a liaison via telephone and email (where necessary) to provide product/services information and support to customers. In this ...

Resolution Medical

HR Manager

Fridley, MN · On-site

This role supports the Resolution Medical team, a newly acquired business who is the nation's largest full medical device development company with full manufacturing services based in Fridley, MN.

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Resolution information

What are some common challenges faced by professionals in resolution roles, and how can they be addressed?

Professionals in resolution roles often encounter challenges such as managing high-stress situations, dealing with conflicting priorities, and navigating complex interpersonal dynamics. Success in this position requires strong communication and negotiation skills, as well as the ability to remain objective and solution-focused under pressure. Building a supportive network within the team and seeking regular feedback can help address these challenges, while ongoing training on conflict resolution techniques further enhances effectiveness.

What are 'Resolution' jobs?

Resolution jobs typically refer to positions that focus on addressing and resolving customer complaints, disputes, or issues within an organization. These roles are common in customer service, collections, and support teams where employees investigate problems, communicate with clients, and work towards satisfactory outcomes. People in resolution jobs use strong problem-solving, communication, and negotiation skills to ensure that customer concerns are handled efficiently and professionally. Their work helps maintain customer satisfaction and protect the company's reputation.

What are the key skills and qualifications needed to thrive as a Resolution Specialist, and why are they important?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, attention to detail, and experience in customer service or case management, often supported by a relevant degree or training. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and documentation tools is typically required. Exceptional communication, patience, and conflict resolution skills help you handle challenging situations and maintain positive client relationships. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to organizational reputation and retention.

What is the difference between Resolution vs Customer Service Representative?

AspectResolutionCustomer Service Representative
Required credentialsTypically high school diploma or equivalent; certifications varyHigh school diploma or equivalent; customer service training often preferred
Work environmentCall centers, technical support, troubleshooting teamsCall centers, retail, online support
Employer and industry usageUsed in tech, telecom, and service industries for problem-solving rolesCommon across retail, hospitality, and service sectors
Comparison focusFocuses on resolving specific issues or problemsFocuses on assisting customers and providing information

Resolution roles primarily focus on troubleshooting and solving specific problems, often requiring technical knowledge. Customer Service Representatives handle general inquiries, assist customers, and provide support. While both roles involve communication with customers, Resolution positions are more specialized in problem-solving, whereas Customer Service Representatives focus on overall customer satisfaction and information dissemination.

What are the most commonly searched types of Resolution jobs in Minnesota? The most popular types of Resolution jobs in Minnesota are:
What are popular job titles related to Resolution jobs in Minnesota? For Resolution jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Resolution jobs in Minnesota look for? The top searched job categories for Resolution jobs in Minnesota are:
Resolution jobs near you
Infographic showing various Resolution job openings in Minnesota as of June 2026, with employment types broken down into 89% Full Time, 8% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

Account Resolution Specialist

Ecmc Group, Inc.

Minneapolis, MN • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Key responsibilities

  • Handles outbound and inbound calls to contact and assist borrowers with defaulted loans.

  • Educates borrowers on available options for default resolution and assists with selecting and supporting their chosen option.

  • Provides accurate documentation of actions taken and follows established departmental processes and procedures.

Job description

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

    Job Summary

    Under direct supervision, the Account Resolution Specialist provides default resolution options to borrowers, answer questions, and assists borrowers with completing default resolution processes.

    Essential Duties and Responsibilities

    • Handles outbound dialer calls to contact borrowers with defaulted loans. Handles inbound calls and assists clients as appropriate.
    • Educates borrowers regarding available options for default resolution; allows borrowers to select the best option for them and takes appropriate next steps to support desired option.
    • Meets department performance targets for volume and type of account resolutions.
    • Provides accurate and clear documentation of course of action taken and next steps.
    • Meets individual and corporate call quality goals.
    • Performs secondary follow-up on contacts, including skip tracing processes.
    • Follows established departmental processes and procedures.
    • Complies with FFEL student loan regulations and maintains an updated knowledge of program changes.
    • Escalates situations outside guidelines to direct supervisor.
    • Performs other duties as assigned.

    Required Qualifications

    • High School degree or GED
    • 1+ year of collections, call center, or customer service experience
    • Ability to use basic math skills while completing daily work responsibilities
    • Basic proficiency in Microsoft Office suite or Mac Office

    The hourly range for this position is $20.00 - $23.00 per hour. Actual hourly pay may vary based upon, but not limited to, relevant experience, time in role, peer and market data, business sector and geographic location. This position is commission-eligible, with candidates typically earning an average of about $3,000 per month based on individual performance.

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    ECMC Group also provides a comprehensive benefits package:

    • Health & wellness benefits:Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
    • Financial benefits:Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
    • Education benefits:Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year.Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

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