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Resolution Jobs in Minnesota (NOW HIRING)

NPI Team Lead

Fridley, MN · On-site

$24 - $32/hr

Job Type Full-time Description Job Summary The Team Lead position is responsible for supporting day to day tasks for assigned assembly lines with direct reports for the area. These tasks will include ...

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Resolution information

What are some common challenges faced by professionals in resolution roles, and how can they be addressed?

Professionals in resolution roles often encounter challenges such as managing high-stress situations, dealing with conflicting priorities, and navigating complex interpersonal dynamics. Success in this position requires strong communication and negotiation skills, as well as the ability to remain objective and solution-focused under pressure. Building a supportive network within the team and seeking regular feedback can help address these challenges, while ongoing training on conflict resolution techniques further enhances effectiveness.

What are 'Resolution' jobs?

Resolution jobs typically refer to positions that focus on addressing and resolving customer complaints, disputes, or issues within an organization. These roles are common in customer service, collections, and support teams where employees investigate problems, communicate with clients, and work towards satisfactory outcomes. People in resolution jobs use strong problem-solving, communication, and negotiation skills to ensure that customer concerns are handled efficiently and professionally. Their work helps maintain customer satisfaction and protect the company's reputation.

What are the key skills and qualifications needed to thrive as a Resolution Specialist, and why are they important?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, attention to detail, and experience in customer service or case management, often supported by a relevant degree or training. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and documentation tools is typically required. Exceptional communication, patience, and conflict resolution skills help you handle challenging situations and maintain positive client relationships. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to organizational reputation and retention.

What is the difference between Resolution vs Customer Service Representative?

AspectResolutionCustomer Service Representative
Required credentialsTypically high school diploma or equivalent; certifications varyHigh school diploma or equivalent; customer service training often preferred
Work environmentCall centers, technical support, troubleshooting teamsCall centers, retail, online support
Employer and industry usageUsed in tech, telecom, and service industries for problem-solving rolesCommon across retail, hospitality, and service sectors
Comparison focusFocuses on resolving specific issues or problemsFocuses on assisting customers and providing information

Resolution roles primarily focus on troubleshooting and solving specific problems, often requiring technical knowledge. Customer Service Representatives handle general inquiries, assist customers, and provide support. While both roles involve communication with customers, Resolution positions are more specialized in problem-solving, whereas Customer Service Representatives focus on overall customer satisfaction and information dissemination.

What are the most commonly searched types of Resolution jobs in Minnesota? The most popular types of Resolution jobs in Minnesota are:
What are popular job titles related to Resolution jobs in Minnesota? For Resolution jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Resolution jobs in Minnesota look for? The top searched job categories for Resolution jobs in Minnesota are:
Sr. Program Manager - Medical Device

Sr. Program Manager - Medical Device

RESOLUTION MEDICAL LLC

Fridley, MN

$150K - $180K/yr

Other

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago


Job description

Description

Job Summary

The Sr Program Manager is responsible for the successful planning, management and execution of complex, usually multi-device product development projects and all applicable standard operating procedures. The Sr Program Manager will lead a cross-functional team consisting of product development, quality, manufacturing, and procurement personnel, through the Product Development cycle from concept to commercialization, as defined by customer development agreements.


Essential Functions

  • Manage a portfolio of complex initiatives that span one or multiple lines of business
  • Provide on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
  • Full project life cycle ownership: successful project delivery will include meeting or exceeding customer expectations with respect to project deliverables
  • Report on project success criteria results, metrics, test and deployment management activities
  • Work creatively and analytically within Resolution Medical's problem-solving environment demonstrating teamwork, innovation and excellence
  • Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
  • Support preparation of estimates and develop detailed project plans for all phases of the project
  • Procure adequate resources to achieve project objectives in planned timeframes
  • Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership
  • Demonstrate a functional acumen to support how solutions will address customer goals while maintaining alignment with Resolution Medical and industry best practices
  • Manage project scope and changes
  • Manage ongoing quality control and participate in quality issue resolution
  • Define the Statement of Work and Specifications for the requested goods and services
  • Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues
  • Provide progress reports as requested by key stakeholders
  • Coach, mentor, motivate and supervise project team
  • Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
  • Support continued development of best practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
  • Support company finance, accounting, human resources, and quality as necessary to ensure compliance with requirements

Requirements

Education, Experience, Required Skills

  • Minimum of a Bachelor level degree in a Scientific or Technical Field and 15+ years or more experience in regulated industry, such as Pharmaceuticals or Medical Devices
  • Minimum of 10 years Project Management experience within a Regulated Industry such as Pharmaceuticals or Medical Devices.
  • Ability to handle and be trusted with confidential and/or sensitive information
  • Able to work in a fast-paced, constantly changing environment
  • Ability to be flexible and to handle multiple projects in an organized, timely manner
  • Able to problem-solve, work under pressure, and to effectively manage stress


Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 25 pounds at times
  • Must have excellent hand-eye coordination
  • Ability to differentiate between colored wires, tabs, and electronic components preferred
  • Must wear gown, gloves, ear protection and other personal protective equipment as applicable

Summary of Benefits

  • Group health & welfare benefits: Options for Medical, Dental and Vision insurance, Health Savings Account (requires participation in eligible medical plan), and Flexible Spending Accounts.
  • Company-paid benefits: Employee Life Insurance & Accidental Death & Dismemberment (AD&D), Long Term Disability (LTD), Kavira (requires participation in medical plan).
  • Voluntary, employee-paid benefits: Employee Supplemental Life & AD&D, Spouse and Dependent Life & AD&D, Short Term Disability (STD), Accident, Critical Illness, and Hospital Indemnity, Employee Assistance Program.
  • Flexible Time Off Programq
  • Paid Parental Leave
  • Paid Holidays
  • Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Compensation

  • The typical base pay range for this role is between $150,000-180,000/year. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.
  • 401(k) Plan: Company-provided Safe Harbor Contribution of 3% of eligible earnings.