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Resolution Jobs in Minnesota (NOW HIRING)

RESOLUTION MEDICAL LLC

Operations Line Lead

Fridley, MN · On-site

$23 - $26/hr

Description Job Summary The Line Lead position is responsible for supporting day to day tasks for assigned assembly lines. These tasks will include leading and monitoring product lines to ensure they ...

RESOLUTION MEDICAL LLC

NPI Team Lead

Fridley, MN

$24 - $32/hr

Description Job Summary The Team Lead position is responsible for supporting day to day tasks for assigned assembly lines with direct reports for the area. These tasks will include direct supervision ...

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Resolution information

What are some common challenges faced by professionals in resolution roles, and how can they be addressed?

Professionals in resolution roles often encounter challenges such as managing high-stress situations, dealing with conflicting priorities, and navigating complex interpersonal dynamics. Success in this position requires strong communication and negotiation skills, as well as the ability to remain objective and solution-focused under pressure. Building a supportive network within the team and seeking regular feedback can help address these challenges, while ongoing training on conflict resolution techniques further enhances effectiveness.

What are 'Resolution' jobs?

Resolution jobs typically refer to positions that focus on addressing and resolving customer complaints, disputes, or issues within an organization. These roles are common in customer service, collections, and support teams where employees investigate problems, communicate with clients, and work towards satisfactory outcomes. People in resolution jobs use strong problem-solving, communication, and negotiation skills to ensure that customer concerns are handled efficiently and professionally. Their work helps maintain customer satisfaction and protect the company's reputation.

What are the key skills and qualifications needed to thrive as a Resolution Specialist, and why are they important?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, attention to detail, and experience in customer service or case management, often supported by a relevant degree or training. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and documentation tools is typically required. Exceptional communication, patience, and conflict resolution skills help you handle challenging situations and maintain positive client relationships. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to organizational reputation and retention.

What is the difference between Resolution vs Customer Service Representative?

AspectResolutionCustomer Service Representative
Required credentialsTypically high school diploma or equivalent; certifications varyHigh school diploma or equivalent; customer service training often preferred
Work environmentCall centers, technical support, troubleshooting teamsCall centers, retail, online support
Employer and industry usageUsed in tech, telecom, and service industries for problem-solving rolesCommon across retail, hospitality, and service sectors
Comparison focusFocuses on resolving specific issues or problemsFocuses on assisting customers and providing information

Resolution roles primarily focus on troubleshooting and solving specific problems, often requiring technical knowledge. Customer Service Representatives handle general inquiries, assist customers, and provide support. While both roles involve communication with customers, Resolution positions are more specialized in problem-solving, whereas Customer Service Representatives focus on overall customer satisfaction and information dissemination.

What are the most commonly searched types of Resolution jobs in Minnesota? The most popular types of Resolution jobs in Minnesota are:
What are popular job titles related to Resolution jobs in Minnesota? For Resolution jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Resolution jobs in Minnesota look for? The top searched job categories for Resolution jobs in Minnesota are:
Resolution jobs near you
Sr Process Development Technician - IPG

Sr Process Development Technician - IPG

RESOLUTION MEDICAL LLC

Fridley, MN • On-site

$32 - $42/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Description

Job Summary

This position will primarily focus on executing development builds, identifying and implementing process improvements, training operators to perform manufacturing procedures, and transferring medical devices from Development to Operations.


Essential Functions

  • Builds product through all phases of Product Development in both a cleanroom and general manufacturing environment
  • Assists in the design of fixturing and procurement of equipment
  • Installs and maintains equipment / fixturing
  • Utilizes manual and/or automated measurement equipment/tools 
  • Accurately drafts and optimizes manufacturing procedures
  • Assists in identifying and implementing process improvements including equipment qualifications and releasing documentation (document change records)
  • Proficient at solving problems in a timely manner
  • Understands cause and effect as it pertains to process development
  • Works with a positive attitude and acts within the corporate guiding principles
  • Teaches and trains others on performing manufacturing procedures
  • Manages and executes development builds and associated build records
  • Highly skilled in prototyping and understanding manufacturing processes
  • Ability to work with limited supervision 

Requirements

Education and/or Experience:

  • 2-year degree in related field (equivalent work experience may be considered)
  • 5+ years of experience as an individual contributor with a strong focus in Product or Process Development
  • Demonstrated ability to successfully launch devices from Development to Operations 
  • Strong background in assembly, experience working in a cleanroom environment and knowledge of medical component or device manufacturing is preferred
  • Experience with laser spot and seam welding processes and equipment
  • Knowledge with Fine/Gross leak methods and testing a plus
  • Epoxy molding/casting processes and tooling design
  • Working understanding of ESD safe processes and best practices
  • Solid technical ability with demonstrated attention to detail 
  • Focus on quality 
  • Excellent written and verbal communication skills
  • Ability to work well with teams 
  • Ability to handle and be trusted with confidential and/or sensitive information.
  • Able to work in a fast-paced, constantly changing environment.
  • Ability to be flexible and to handle multiple projects in an organized, timely manner.
  • Able to problem-solve, work under pressure, and to effectively manage stress.

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer or microscope
  • Prolonged periods of standing
  • Must be able to lift up to 25 pounds at times
  • Possess the manual dexterity to assemble products or machines as directed
  • Must have excellent hand-eye coordination
  • Ability to differentiate between colored wires, tabs, and electronic components
  • Must wear gown, gloves, and ear protection if applicable

Summary of Benefits

  • Group health & welfare benefits: Options for Medical, Dental and Vision insurance, Health Savings Account (requires participation in eligible medical plan), and Flexible Spending Accounts.
  • Company-paid benefits: Employee Life Insurance & Accidental Death & Dismemberment (AD&D), Long Term Disability (LTD), Kavira (requires participation in medical plan).
  • Voluntary, employee-paid benefits: Employee Supplemental Life & AD&D, Spouse and Dependent Life & AD&D, Short Term Disability (STD), Accident, Critical Illness, and Hospital Indemnity, Employee Assistance Program.
  • Accrued Paid Time Off (PTO) & Floating Holidays
  • Paid Parental Leave
  • Paid Holidays 
  • Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Compensation

  • The typical base pay range for this role is between $32.00-42.00/hour. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.
  • 401(k) Plan: Company-provided Safe Harbor Contribution of 3% of eligible earnings. 

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