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Resolution Jobs in Minnesota (NOW HIRING)

Primary point of contact for system related discrepancy resolution in shipping, receiving and material handling functions, prior to escalating to IT / S4 SME * Monitors all warehouse management ...

Primary point of contact for system related discrepancy resolution in shipping, receiving and material handling functions, prior to escalating to IT / S4 SME * Monitors all warehouse management ...

Reactive ticket work focus of triaging support calls/emails/alerts, first call resolution on level 0 and level 1 issues and on-going collaboration with other members of Netrio's technical team when ...

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Resolution information

What are some common challenges faced by professionals in resolution roles, and how can they be addressed?

Professionals in resolution roles often encounter challenges such as managing high-stress situations, dealing with conflicting priorities, and navigating complex interpersonal dynamics. Success in this position requires strong communication and negotiation skills, as well as the ability to remain objective and solution-focused under pressure. Building a supportive network within the team and seeking regular feedback can help address these challenges, while ongoing training on conflict resolution techniques further enhances effectiveness.

What are 'Resolution' jobs?

Resolution jobs typically refer to positions that focus on addressing and resolving customer complaints, disputes, or issues within an organization. These roles are common in customer service, collections, and support teams where employees investigate problems, communicate with clients, and work towards satisfactory outcomes. People in resolution jobs use strong problem-solving, communication, and negotiation skills to ensure that customer concerns are handled efficiently and professionally. Their work helps maintain customer satisfaction and protect the company's reputation.

What are the key skills and qualifications needed to thrive as a Resolution Specialist, and why are they important?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, attention to detail, and experience in customer service or case management, often supported by a relevant degree or training. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and documentation tools is typically required. Exceptional communication, patience, and conflict resolution skills help you handle challenging situations and maintain positive client relationships. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to organizational reputation and retention.

What is the difference between Resolution vs Customer Service Representative?

AspectResolutionCustomer Service Representative
Required credentialsTypically high school diploma or equivalent; certifications varyHigh school diploma or equivalent; customer service training often preferred
Work environmentCall centers, technical support, troubleshooting teamsCall centers, retail, online support
Employer and industry usageUsed in tech, telecom, and service industries for problem-solving rolesCommon across retail, hospitality, and service sectors
Comparison focusFocuses on resolving specific issues or problemsFocuses on assisting customers and providing information

Resolution roles primarily focus on troubleshooting and solving specific problems, often requiring technical knowledge. Customer Service Representatives handle general inquiries, assist customers, and provide support. While both roles involve communication with customers, Resolution positions are more specialized in problem-solving, whereas Customer Service Representatives focus on overall customer satisfaction and information dissemination.

What are the most commonly searched types of Resolution jobs in Minnesota? The most popular types of Resolution jobs in Minnesota are:
What are popular job titles related to Resolution jobs in Minnesota? For Resolution jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Resolution jobs in Minnesota look for? The top searched job categories for Resolution jobs in Minnesota are:
Infographic showing various Resolution job openings in Minnesota as of June 2026, with employment types broken down into 89% Full Time, 8% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.
Sr Process Development Technician: 2nd Shift - M-TH

Sr Process Development Technician: 2nd Shift - M-TH

RESOLUTION MEDICAL LLC

Fridley, MN • On-site

$36 - $45/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago


Job description

Description

Job Summary


This position will primarily focus on executing development builds, identifying and implementing process improvements, training operators to perform manufacturing procedures, and transferring medical devices from Development to Operations.


Note: This is a 2nd shift position. The schedule is Monday-Thursday, 3:30 PM - 2:00 AM


Essential Functions


Builds product through all phases of Product Development in both a cleanroom and general manufacturing environment

Assists in the design of fixturing and procurement of equipment

Installs and maintains equipment / fixturing

Utilizes manual and/or automated measurement equipment/tools

Accurately drafts and optimizes manufacturing procedures

Assists in identifying and implementing process improvements including equipment qualifications and releasing documentation (document change records)

Proficient at solving problems in a timely manner

Understands cause and effect as it pertains to process development

Works with a positive attitude and acts within the corporate guiding principles

Teaches and trains others on performing manufacturing procedures

Manages and executes development builds and associated build records

Highly skilled in prototyping and understanding manufacturing processes

Ability to work with limited supervision

Requirements

Education, Experience, Required Skills

  • 2-year degree in related field (equivalent work experience may be considered)
  • 5-7+ years experience as an individual contributor with a strong focus in Product or Process Development
  • Demonstrated ability to successfully launch devices from Development to Operations
  • Strong background in assembly, experience working in a cleanroom environment and knowledge of medical component or device manufacturing is preferred
  • Laser welding and soldering experience or experience with complex catheters required
  • Solid technical ability with demonstrated attention to detail
  • Focus on quality
  • Excellent written and verbal communication skills
  • Ability to work well with teams
  • Ability to handle and be trusted with confidential and/or sensitive information.
  • Ability to work in a fast-paced, constantly changing environment.
  • Ability to be flexible and to handle multiple projects in an organized, timely manner.
  • Ability to problem-solve, work under pressure, and to effectively manage stress.

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer or microscope
  • Prolonged periods of standing
  • Must be able to lift up to 25 pounds at times
  • Possess the manual dexterity to assemble products or machines as directed
  • Must have excellent hand-eye coordination
  • Ability to differentiate between colored wires, tabs, and electronic components
  • Must wear gown, gloves, and ear protection if applicable

Summary of Benefits

  • Group health & welfare benefits: Options for Medical, Dental and Vision insurance, Health Savings Account (requires participation in eligible medical plan), and Flexible Spending Accounts.
  • Company-paid benefits: Employee Life Insurance & Accidental Death & Dismemberment (AD&D), Long Term Disability (LTD), Kavira (requires participation in medical plan).
  • Voluntary, employee-paid benefits: Employee Supplemental Life & AD&D, Spouse and Dependent Life & AD&D, Short Term Disability (STD), Accident, Critical Illness, and Hospital Indemnity, Employee Assistance Program.
  • Accrued Paid Time Off (PTO) & Floating Holidays
  • Paid Parental Leave
  • Paid Holidays
  • Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Compensation

  • The typical base pay range for this role is between $36.00-45.00/hour. This job is eligible for a shift differential of $1.00/hour. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.
  • 401(k) Plan: Company-provided Safe Harbor Contribution of 3% of eligible earnings.