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Dispute Resolution Consultant Jobs (NOW HIRING)

JAMS, Inc.

Dispute Resolution Consultant

Manhattan, NY · On-site

$95K - $125K/yr

A Brief Overview The DR Consultant ("DRC") works closely with panelists who handle arbitrations and ... for all types of resolution services the company and its Panelists offer; mastery of the ...

JAMS, Inc.

Dispute Resolution Consultant

Manhattan, NY

$95K - $125K/yr

A Brief Overview The DR Consultant ("DRC") works closely with panelists who handle arbitrations and ... for all types of resolution services the company and its Panelists offer; mastery of the ...

Exponent Inc.

Principal - Dispute Resolution

Manhattan, NY · On-site

$230K - $320K/yr

Key statistics: * 950+ Consultants * 640+ Ph.D.s * 90+ Disciplines * 30+ Offices globally Our Opportunity We are currently seeking a Principal - Dispute Resolution for our Construction Consulting ...

Exponent Inc.

Principal - Dispute Resolution

Oakland, CA · On-site

$230K - $320K/yr

Key statistics: * 950+ Consultants * 640+ Ph.D.s * 90+ Disciplines * 30+ Offices globally Our Opportunity We are currently seeking a Principal - Dispute Resolution for our Construction Consulting ...

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Dispute Resolution Consultant information

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$34K

$70.3K

$114.5K

How much do dispute resolution consultant jobs pay per year?

As of Jun 13, 2026, the average yearly pay for dispute resolution consultant in the United States is $70,345.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $86,500.00 per year, depending on experience, location, and employer.

What is dispute resolution consulting?

Dispute resolution consulting involves helping organizations and individuals resolve conflicts through methods such as negotiation, mediation, or arbitration. Dispute resolution consultants analyze issues, facilitate communication, and develop strategies to reach mutually acceptable solutions, often requiring strong communication and problem-solving skills.

How to become a certified conflict resolution specialist?

To become a certified conflict resolution specialist, individuals typically complete specialized training programs or courses in conflict management and negotiation, often offered by professional organizations or educational institutions. Earning a certification such as the Certified Conflict Resolution Specialist (CCRS) or similar credential can enhance credibility and job prospects in the field, and some roles may require a background in law, psychology, or mediation. Continuing education and practical experience in dispute resolution are also important for career advancement.

What is the difference between Dispute Resolution Consultant vs Mediator?

AspectDispute Resolution ConsultantMediator
CredentialsTypically requires certifications like CPR or CDR, relevant legal or conflict resolution trainingOften certified as a mediator, with specific training in facilitation and negotiation
Work EnvironmentConsults with organizations, analyzes disputes, provides strategies, often in office settingsFacilitates negotiations between parties, often in neutral settings or courts
Employer & IndustryLegal firms, corporate HR, consulting agenciesCourts, legal practices, private dispute resolution firms

While both roles focus on resolving conflicts, a Dispute Resolution Consultant provides strategic advice and analysis, whereas a Mediator actively facilitates negotiations between parties to reach an agreement.

What are Dispute Resolution Consultants?

Dispute Resolution Consultants are professionals who help individuals and organizations resolve conflicts without going to court. They use various methods such as mediation, arbitration, and negotiation to facilitate communication and reach mutually acceptable agreements between parties. Their goal is to provide impartial guidance, reduce tension, and save time and costs associated with legal proceedings. Dispute Resolution Consultants work in various sectors, including business, family, construction, and employment disputes. They often have specialized training in conflict resolution techniques and relevant laws.

What type of mediators make the most money?

In dispute resolution, mediators who specialize in complex commercial, construction, or high-stakes legal disputes tend to earn higher fees due to the specialized knowledge and experience required. Certified mediators with extensive experience, strong negotiation skills, and a reputation for successful outcomes often command higher rates, especially when working independently or for private clients. Additionally, mediators with advanced certifications or those working in lucrative industries can increase their earning potential.

What are some common challenges faced by Dispute Resolution Consultants when managing conflicts between parties?

Dispute Resolution Consultants often encounter challenges such as balancing the interests of all parties, navigating emotionally charged situations, and maintaining impartiality throughout the process. They must develop strong communication and negotiation skills to facilitate productive dialogue and reach mutually acceptable agreements. Additionally, consultants may need to adapt their approach for different industries or cultural contexts, which requires flexibility and a deep understanding of relevant laws and regulations.

What are the 4 types of mediators?

Dispute Resolution Consultants often work with four main types of mediators: facilitative mediators who guide parties to their own agreement, evaluative mediators who assess the strengths and weaknesses of cases, transformative mediators who focus on improving relationships, and hybrid mediators who combine elements of these approaches. Understanding these types helps in selecting the appropriate mediation style for different conflicts and environments.

What are the key skills and qualifications needed to thrive as a Dispute Resolution Consultant, and why are they important?

To thrive as a Dispute Resolution Consultant, you need strong analytical skills, a solid understanding of conflict resolution strategies, and often a relevant degree in law, business, or a related field. Familiarity with case management software, mediation/arbitration platforms, and certifications such as ADR (Alternative Dispute Resolution) are commonly required. Outstanding negotiation, active listening, and interpersonal communication skills set top consultants apart in this role. These abilities are crucial for facilitating fair settlements, maintaining professional relationships, and delivering effective resolutions in complex disputes.
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Dispute Resolution Consultant jobs near you
Dispute Resolution Consultant

Dispute Resolution Consultant

JAMS, Inc.

Manhattan, NY • On-site

$95K - $125K/yr

Full-time

Posted 12 days ago

Job description

Overview
We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you.
A Brief Overview
The DR Consultant ("DRC") works closely with panelists who handle arbitrations and mediations to support their practice development, in addition to serving as a senior-level case management resource. The DRC handles the most complex cases, provides mentorship to less-experienced case managers, and collaborates with cross-functional teams to enhance client satisfaction and identify growth opportunities. In addition, the DRC partners with local and regional management to provide ongoing associate education and provides mentorship to less-experienced case managers and drives organizational knowledge sharing.
Responsibilities
What you will do
  • Manages highly complex cases, including those involving multiple parties or unique administration challenges. Prepares applicable panelist lists in response to client needs.
  • Partners with panelists to ensure timely follow-up on closed cases, assesses client satisfaction, and identifies opportunities for future business.
  • Collaborates with the Marketing and Business Development teams to support panelists in meeting or exceeding their annual practice goals.
  • Schedules and coordinates hearings, conference calls, and pre-hearing preparation sessions to ensure all client needs are met.
  • Mentors less-experienced case managers; serves as a resource on complex case management and best practices. Leads the administration of government programs and other highly complex, multi-party or multi-case matters with intricate administration requirements.
  • Acts as a resource for new panelists, assisting with their onboarding and practice ramp-up.
  • Greets clients during in-person, virtual and/or hybrid hearings; fosters a welcoming and professional experience as needed by local management.
  • Builds relationships with clients to assess their experience; reports potential issues or opportunities to local management and Client Experience team.
  • Handles general inquiry calls and website requests; ensures prompt and accurate responses; contributes to a culture of service excellence.
  • Other duties as assigned within similar scope

Qualifications
  • Bachelor's Degree in Business, Operations, Management, or related field. OR Required
  • Paralegal certificate. Plus
  • 4-6 years Comparable work experience in legal department, legal services, or law firm. Plus
  • 2-3 years For internal candidates, proven ability as a Sr. Case Manager or similar position for a minimum of 3 years. Required
  • Ability to articulate, train, and perform in accordance with all policies and procedures that affect overall management of case matters including, but not limited to, documentation, financial policies, and usage of JAMSware, for all types of resolution services the company and its Panelists offer; mastery of the arbitration process and procedure. (Required proficiency)
  • Ability to lead projects and interact with multiple departments and company audiences. (Required proficiency)
  • Mastery of the proficiency, practice areas, and practice preferences of all Panelists that will perform services within their markets, so that the most appropriate Panelists are identified and recommended for each case; knowledge of Panelists' practices, strengths and weaknesses, and styles. (Required proficiency)
  • Computer literate and proficient in all software programs required for the position. (Required proficiency)
  • Ability to organize, prioritize, and manage multiple responsibilities and tasks in a quick-paced environment. (Required proficiency)
  • Excellent verbal and written communication skills. Critical thinking and analysis, reading comprehension and clear, effective writing. (Required proficiency)
  • Emotional intelligence and adaptability under pressure. (Required proficiency)
  • Good understanding of the legal industry including court processes and legal terminology. (Required proficiency)
  • Mastery of all types of case management - arbitration, mediation, allocation, neutral analysis and court appointed assignments, etc. (Required proficiency)

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