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Dispute Resolution Specialist Jobs in Indiana (NOW HIRING)

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Senior Billing Specialist

Indianapolis, IN · Hybrid

$55K - $65K/yr

The Senior Billing Specialist is responsible for customer/accountant management, including account reconciliation, payment research, and payment dispute resolution. -Work with internal departments ...

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Dispute Resolution Specialist information

See Indiana salary details

$32.4K

$66.9K

$109K

How much do dispute resolution specialist jobs pay per year?

As of Aug 23, 2026, the average yearly pay for dispute resolution specialist in Indiana is $66,938.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $82,300.00 per year, depending on experience, location, and employer.

What is a dispute resolution specialist?

Dispute Resolution Specialists are professionals who help resolve conflicts or disagreements between parties, such as customers and companies, employees and employers, or business partners. They use negotiation, mediation, and problem-solving techniques to facilitate fair and efficient resolutions without the need for litigation. Their work often involves investigating cases, communicating with all involved parties, and recommending solutions that comply with relevant laws and company policies. Dispute Resolution Specialists are essential in maintaining positive relationships and minimizing legal risks for organizations.

What does a dispute resolution specialist do?

As a dispute resolution specialist, your responsibilities focus on mediation and problem solving for clients. You may deal with a wide range of situations and should feel comfortable working through conflict and directing others. Your duties require you to investigate and gather all relevant information to the claims brought forth. In this role, you may work in court or labor management to resolve complaints. You may work with a customer or to maintain employer-employee relationships for a company. In any situation, your goal is to tactfully negotiate and reach a resolution where both parties are satisfied.

What are the key skills and qualifications needed to thrive as a dispute resolution specialist, and why are they important?

To thrive as a Dispute Resolution Specialist, you need a solid understanding of conflict resolution techniques, negotiation, and relevant legal or regulatory frameworks, often supported by a degree in law, business, or a related field. Familiarity with case management systems, mediation software, and certification in mediation or arbitration are typically valuable. Exceptional communication, emotional intelligence, and impartiality help you build trust and facilitate fair outcomes. These skills are crucial for efficiently resolving conflicts, minimizing legal risks, and maintaining positive relationships among involved parties.

What are the typical challenges a dispute resolution specialist faces when mediating between conflicting parties?

Dispute Resolution Specialists often encounter challenges such as managing heightened emotions, ensuring impartiality, and facilitating effective communication between parties who may be unwilling to compromise. It's common to handle complex cases where the underlying issues are deeply rooted or where there is a significant power imbalance. Successful specialists use active listening, strong negotiation skills, and a calm demeanor to guide parties toward mutually agreeable solutions, often working closely with legal, HR, or compliance teams depending on the organization.

What is the difference between Dispute Resolution Specialist vs Customer Service Representative?

AspectDispute Resolution SpecialistCustomer Service Representative
Required CredentialsRelevant certifications, conflict management skillsHigh school diploma or equivalent, communication skills
Work EnvironmentLegal, financial, or corporate settings handling disputesCall centers, retail, service industries
Employer & Industry UsageFinancial institutions, insurance, legal firmsRetail, telecommunications, hospitality
Common Search & ComparisonYesYes

Dispute Resolution Specialists focus on resolving conflicts through negotiation and legal procedures, often requiring specialized certifications. Customer Service Representatives handle general customer inquiries and support, typically with less formal credentials. While both roles involve communication skills, Dispute Resolution Specialists work in more formal, conflict-heavy environments, whereas Customer Service Representatives operate in customer-facing settings. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

More about Dispute Resolution Specialist jobs

What are popular job titles related to Dispute Resolution Specialist jobs in Indiana?

For Dispute Resolution Specialist jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Dispute Resolution Specialist jobs in Indiana look for?

The top searched job categories for Dispute Resolution Specialist jobs in Indiana are:

What are popular job titles related to Dispute Resolution Specialist jobs in IN?

For Dispute Resolution Specialist jobs in IN, the most frequently searched job titles are:

Dispute Resolution Specialist jobs near you
Infographic showing various Dispute Resolution Specialist job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $66,938 per year, or $32.2 per hour.

Resolution Specialist - Credit Bureau

OneMain Financial

Evansville, IN • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

OneMain Financial rating

7.4

Company rating: 7.4 out of 10

Based on 102 frontline employees who took The Breakroom Quiz

119th of 151 rated financial services

Job description

Position Summary

The Senior Dispute Resolution Specialist conducts thorough, accurate, and timely investigations of complex consumer credit reporting disputes. This role reviews account information and supporting documentation, determines the appropriate resolution, documents each investigation, and ensures credit information is reported accurately in accordance with company policies, industry standards, and applicable regulatory requirements. As an experienced team member, the specialist also identifies recurring issues, supports process improvements, and provides peer guidance that strengthens quality and the customer experience.

In the Role

  • Investigate and resolve direct and indirect consumer credit reporting disputes, including complex or escalated cases, within established service and regulatory timeframes.
  • Analyze account histories, system records, correspondence, and supporting documentation to determine whether reported information is complete, accurate, and supported.
  • Determine and complete the appropriate resolution, including validating, correcting, or deleting credit reporting information when supported by the investigation.
  • Document the evidence reviewed, investigative steps, decision rationale, and final outcome clearly and accurately in designated systems.
  • Prepare clear, accurate, and professional dispute responses for consumers, credit reporting agencies, and authorized internal partners.
  • Prioritize assigned disputes by receipt date, complexity, and urgency to meet quality, service-level, and regulatory requirements.
  • Apply company procedures, credit reporting standards, and applicable requirements consistently while maintaining complete, audit-ready records and protecting confidential information.
  • Recognize recurring reporting concerns, control gaps, or potential systemic issues and escalate them promptly through established channels.
  • Participate actively in team meetings, calibration discussions, training, and cross-functional initiatives.
  • Maintain current process knowledge, complete required training, and support team coverage across assigned dispute categories.
  • Perform other related duties as assigned.

Qualifications

  • High school diploma or GED required; additional education or relevant professional training preferred.
  • Experience in credit bureau disputes, credit reporting, financial services operations, account research, regulatory operations, or a related customer service function preferred.
  • Working knowledge of credit reporting practices and the Fair Credit Reporting Act preferred.
  • Strong analytical and investigative skills, with the ability to evaluate multiple sources of information and make well-supported decisions.
  • Exceptional attention to detail and commitment to accurate, complete, and timely work.
  • Clear written and verbal communication skills, including the ability to explain complex findings professionally.
  • Ability to manage competing priorities, exercise sound judgment, and perform effectively in a time-sensitive environment.
  • Demonstrated ability to collaborate across teams, share knowledge, accept feedback, and contribute to continuous improvement.
  • Proficiency with Microsoft Office and the ability to learn specialized dispute, servicing, and credit reporting systems.

Location: Evansville, IN - Hybrid

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:

  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances

  • Up to 4% matching 401(k)

  • Employee Stock Purchase Plan (10% share discount)

  • Tuition reimbursement

  • Paid time off (15 days' vacation per year, prorated based on start date)

  • Paid sick leave as determined by state or local ordinance (prorated based on start date)

  • 11 Paid holidays (4 floating holidays, prorated based on start date)

  • Paid volunteer time (3 days per year, prorated based on start date)

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

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