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Dispute Resolution Analyst Jobs in Chicago, IL (NOW HIRING)

Tech Tammina LLC

Financial Analyst III

Deerfield, IL · On-site

Financial Analyst III Location: Deerfield, IL (100% Remote) Duration: Long term Rate: Market Key ... Process and validate Tricare (DoD) invoices and perform Part D dispute resolution. * Maintain and ...

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Dispute Resolution Analyst information

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How much do dispute resolution analyst jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for dispute resolution analyst in Chicago, IL is $28.77, according to ZipRecruiter salary data. Most workers in this role earn between $23.80 and $35.19 per hour, depending on experience, location, and employer.

What does a dispute resolution analyst do?

A Dispute Resolution Analyst is responsible for investigating, evaluating, and resolving disputes between parties, often in the financial, legal, or customer service sectors. They analyze claims, review evidence, and communicate with involved parties to reach fair resolutions. Their role may also involve compliance checks, reporting, and recommending process improvements to prevent future disputes. Strong analytical, communication, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a dispute resolution analyst?

To thrive as a Dispute Resolution Analyst, you need strong analytical abilities, attention to detail, and a background in conflict resolution or a related field such as law or business. Familiarity with case management systems, data analysis tools, and potentially relevant certifications like ADR (Alternative Dispute Resolution) accreditation can be beneficial. Excellent communication, negotiation, and interpersonal skills help you stand out, as they are critical in facilitating discussions and resolving conflicts effectively. These skills and qualifications are essential for accurately analyzing disputes, developing fair resolutions, and ensuring client satisfaction in varied business settings.

What does a typical day look like for a dispute resolution analyst?

A typical day for a Dispute Resolution Analyst involves reviewing case files, analyzing documents and data related to disputes, and communicating with involved parties to gather additional information. You may facilitate meetings or mediations, prepare reports detailing proposed resolutions, and collaborate closely with legal, compliance, or customer service teams. The role often requires balancing multiple cases, prioritizing urgent matters, and documenting outcomes for future reference. Working in this environment helps analysts develop strong problem-solving skills and provides opportunities to handle diverse and complex scenarios.

What is a dispute resolution analyst?

A dispute resolution analyst is a professional who investigates, analyzes, and resolves conflicts or disputes, often within financial, legal, or customer service environments. They use communication, negotiation, and analytical skills to facilitate fair outcomes and may work with dispute management tools or systems. The role typically requires attention to detail and understanding of relevant policies or regulations.

What are the most commonly searched types of Dispute Resolution Analyst jobs in Chicago, IL?

The most popular types of Dispute Resolution Analyst jobs in Chicago, IL are:

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For Dispute Resolution Analyst jobs in Chicago, IL, the most frequently searched job titles are:

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The top searched job categories for Dispute Resolution Analyst jobs in Chicago, IL are:

Dispute Resolution Analyst jobs near you
Infographic showing various Dispute Resolution Analyst job openings in Chicago, IL as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 65% In-person, 9% Hybrid, and 26% Remote job distribution, with an average salary of $59,795 per year, or $28.7 per hour.

Senior Dispute Resolution Specialist

Old Second National Bank

Aurora, IL • On-site

$22.55 - $29.30/hr

Full-time

Posted 15 days ago

Old Second National Bank rating

6.7

Company rating: 6.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

138th of 173 rated banks

Job description

Who We Are

At Old Second, you're first!   For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.

With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets.  At Old Second we embrace values that foster an environment of community and growth.  Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers.  Be a part of something big as we continue our growth story together!

Move your career forward at Old Second.

Position Overview
The Senior Dispute Resolution Specialist is responsible for managing complex dispute cases, providing expert guidance and support to customers regarding dispute inquiries, processing disputes in the case-management platform (Centrix DTS), and managing dispute documentation within Data Navigator portal. The Specialist also supports the daily operations of the dispute resolution team.

Essential Job Functions
•    Review transaction details, gather documentation, and analyze evidence to determine the legitimacy of disputes. 
•    Adhere to Reg E/Mastercard guidelines and manage chargeback workflows. Ensuring accuracy, completeness, and adherence to strict deadlines. 
•    Process Reg E disputes determining most effective Return Reason Codes and gathering support for successful dispute resolution. (Debit card, ACH, Zelle)
•    Utilize bank software and card processor systems to manage the dispute lifecycle.
•    Handle customer inquiries, manage disputes, and communicate with merchants.
•    Maintain accurate documentation to support audits, reporting, and compliance requirements. 
•    Stay current on Debit Card, Zelle, ACH network rules and regulatory requirements related to disputes and chargebacks. 
•    Provides information and assistance to other departments with questions regarding disputes.
•    Review/reply to emails coming into group mailboxes and folders.
•    Other related duties may be assigned.

Additional Responsibilities
•    Internal expert on dispute investigation and resolution.
•    Supports training and ongoing coaching of team members.
•    Ensures compliance and accuracy in the handling of Zelle and ACH disputes.
•    Ensures disputes are accurately reviewed, resolved, and closed within required timelines.

Minimum Requirements 
•    High School diploma (or equivalent), and two or more years of bank operations or dispute experience; or equivalent combination of education and experience.

Competencies
•    Strong verbal, written, and interpersonal communication skills.
•    Strong computer skills and ability to adapt to new technology.
•    Ability to learn, understand, and apply information and policies.
•    Ability to readily adapt in response to changes in schedule and work priorities.

Preferred, but not required
•    Previous ATM experience.

This job description is not intended to be all-inclusive.
Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Location Details

This position requires the incumbent to work onsite (37 S. River Street, Aurora, IL 60506) on a daily basis to perform the regular responsibilities of the role. 

Compensation & Benefits

Base pay:  $22.55 - $29.30/hour.  

Old Second is committed to fair and equitable pay practices.  Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience. 

Benefits:  How We Support You - Old Second

Thanks for considering Old Second!  

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