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Dispute Resolution Analyst Jobs in Chicago, IL (NOW HIRING)

Eightfold.ai

Procurement Analyst

Chicago, IL · On-site +1

We are looking for a stellar Procurement Analyst to join our small, but mighty team. This person ... Dispute Resolution * Serve as the primary owner of vendor invoice disputes: receive, triage, and ...

Anywhere Real Estate

Procurement Analyst

Chicago, IL · On-site +1

We are looking for a stellar Procurement Analyst to join our small, but mighty team. This person ... Dispute Resolution * Serve as the primary owner of vendor invoice disputes: receive, triage, and ...

Pernix Group, Inc.

Commercial Manager

Lombard, IL · On-site

Direct the planning team's support of delay analysis, claims avoidance, and dispute resolution activities. Subcontract Administration Oversight * Provide strategic direction and oversight to field ...

Composites One

Senior Credit Analyst

Schaumburg, IL · On-site

$80K - $100K/yr

The Senior Credit Analyst manages a portfolio of customer accounts, partnering with Sales and ... Negotiation & dispute resolution * Cross-functional collaboration (Sales, Operations, Finance)

Composites One

Senior Credit Analyst

Schaumburg, IL

$80K - $100K/hr

The Senior Credit Analyst manages a portfolio of customer accounts, partnering with Sales and ... Negotiation & dispute resolution * Cross-functional collaboration (Sales, Operations, Finance)

tastylive

Fraud Analyst

Chicago, IL · Hybrid

$80K - $100K/yr

Fraud Analyst Location: Chicago, IL - Hybrid (3 days/week in office) As a Fraud Analyst, you will ... and dispute resolution * Maintain accurate documentation of investigations, case outcomes, and ...

tastytrade

Fraud Analyst

Chicago, IL · Hybrid

$80K - $100K/yr

Fraud Analyst Location: Chicago, IL - Hybrid (3 days/week in office) As a Fraud Analyst, you will ... and dispute resolution * Maintain accurate documentation of investigations, case outcomes, and ...

tastytrade

Fraud Analyst

Chicago, IL · On-site

$80K - $100K/yr

Fraud Analyst Location: Chicago, IL - Hybrid (3 days/week in office) As a Fraud Analyst, you will ... and dispute resolution * Maintain accurate documentation of investigations, case outcomes, and ...

tastylive

Fraud Analyst

Chicago, IL · On-site

$80K - $100K/yr

Fraud Analyst Location: Chicago, IL - Hybrid (3 days/week in office) As a Fraud Analyst, you will ... and dispute resolution * Maintain accurate documentation of investigations, case outcomes, and ...

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Showing results 21-40

All JobsDispute Resolution Analyst JobsDispute Resolution Analyst Jobs in Chicago, IL

Dispute Resolution Analyst information

See Chicago, IL salary details

$17

$28

$47

How much do dispute resolution analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for dispute resolution analyst in Chicago, IL is $28.77, according to ZipRecruiter salary data. Most workers in this role earn between $23.80 and $35.19 per hour, depending on experience, location, and employer.

What does a typical day look like for a dispute resolution analyst?

A typical day for a Dispute Resolution Analyst involves reviewing case files, analyzing documents and data related to disputes, and communicating with involved parties to gather additional information. You may facilitate meetings or mediations, prepare reports detailing proposed resolutions, and collaborate closely with legal, compliance, or customer service teams. The role often requires balancing multiple cases, prioritizing urgent matters, and documenting outcomes for future reference. Working in this environment helps analysts develop strong problem-solving skills and provides opportunities to handle diverse and complex scenarios.

What are the key skills and qualifications needed to thrive as a dispute resolution analyst?

To thrive as a Dispute Resolution Analyst, you need strong analytical abilities, attention to detail, and a background in conflict resolution or a related field such as law or business. Familiarity with case management systems, data analysis tools, and potentially relevant certifications like ADR (Alternative Dispute Resolution) accreditation can be beneficial. Excellent communication, negotiation, and interpersonal skills help you stand out, as they are critical in facilitating discussions and resolving conflicts effectively. These skills and qualifications are essential for accurately analyzing disputes, developing fair resolutions, and ensuring client satisfaction in varied business settings.

What does a dispute resolution analyst do?

A Dispute Resolution Analyst is responsible for investigating, evaluating, and resolving disputes between parties, often in the financial, legal, or customer service sectors. They analyze claims, review evidence, and communicate with involved parties to reach fair resolutions. Their role may also involve compliance checks, reporting, and recommending process improvements to prevent future disputes. Strong analytical, communication, and problem-solving skills are essential for success in this role.

What are the most commonly searched types of Dispute Resolution Analyst jobs in Chicago, IL?

The most popular types of Dispute Resolution Analyst jobs in Chicago, IL are:

What are popular job titles related to Dispute Resolution Analyst jobs in Chicago, IL?

For Dispute Resolution Analyst jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Dispute Resolution Analyst jobs in Chicago, IL look for?

The top searched job categories for Dispute Resolution Analyst jobs in Chicago, IL are:

Dispute Resolution Analyst jobs near you
Infographic showing various Dispute Resolution Analyst job openings in Chicago, IL as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $59,842 per year, or $28.8 per hour.

Customer Care & Dispute Specialist

Schindler Group

Chicago, IL • On-site

$76K - $96K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 22 days ago

Job description

Location: Chicago Downtown, IL, United States
Job ID: 88189
We Elevate... Quality of urban life
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.
Join us as a
Customer Care & Dispute Specialist
Your main responsibilities
OPEN TO CANDIDATES IN THE FOLLOWING AREAS: Chicago and Minneapolis
Role Objective
The Customer Care and Dispute Specialist is the primary "problem solver" for all invoice discrepancies originating at the territory, site, or customer level. While the BSC Collections team manages the customer relationship and identifies non-payment, the Dispute Owner (Coordinator) takes full ownership of the internal investigation, tracking, and resolution of disputes to accelerate payment recovery. The primary goal is to investigate root causes within the site (Sales, Field Operations, Contract Management, Local Finance) and drive them to a resolution to ensure timely cash flow and minimize DSO (Days Sales Outstanding), as well as ensure customer satisfaction.
Essential Functions & Responsibilities
  • Case Ownership: Receive flagged invoices (via E-mail, HighRadius, or ESM) from the BSC Collections / Collection team. Conduct deep-dive investigations into root causes such as pricing errors, incorrect bill-to details, services not performed, or missing documentation, etc. Owning the dispute end to end process.
  • Dispute Management & Root Cause Analysis: Investigate customer complaints by analyzing evidence (contracts, proof of service). Monitor and manage the dispute portfolio for the specific territory, site, or customer. Ensure every dispute has a clear action plan and an assigned "Dispute Resolver."
  • Cross-Functional Collaboration: with Field Operations, Sales, Contract Management, Fulfillment and Local Finance to gather necessary evidence to approve or reject customer claims, or to agree on timely resolution when it comes to commercial or technical issues, where the FO (Field Operations) is accountable for.
  • Collections Partnership: Provide regular, high-quality updates to the BSC Collections / Collection team so they can accurately inform customers. Execute the issuance of credit memos / SRM credit memos, debit notes, or invoice corrections within authorized limits. Ensure "valid" disputes are resolved and "invalid" disputes are documented with evidence for the Collections team to reject the dispute.
  • Stakeholder Engagement & Cadence: Lead regular touchpoint meetings and calls with internal stakeholders to drive accountability. Maintain a consistent communication flow to ensure no dispute remains stagnant.
  • Process Improvement: Identify recurring issues (e.g., frequent billing inaccuracies) and propose solutions to prevent future disputes. Highlight high-priority customers and aging disputes to ensure they are addressed promptly.
  • Performance Reporting: Prepare and present periodic reports (KPIs) and slide decks outlining dispute aging, resolution trends, and bottlenecks. Report findings to site leadership and the Global Finance team.

Base Salary $76,800 - $96,100
The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer-term incentives.
What you bring
Required Qualifications & Skills
  • Experience: 2-5 years in Accounts Receivable, Customer Service, or a site-based operational role.
  • Education: Bachelors degree preferred
  • Communication: Strong interpersonal skills with the ability to influence local stakeholders who may not prioritize administrative tasks.
  • Problem-Solving: A "detective" mindset-the ability to dig through ERP data and physical documentation to find the source of an error.
  • Systems Proficiency: Experience with ERP and Accounts Receivables systems (SAP, HighRadius), strong MS Excel skills (VLOOKUPs, Pivot Tables) and MS PowerPoint skills.

What's in it for you?
  • Fully vested 401k match, up to 7% of total eligible compensation.
  • Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
  • 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
  • Tuition Reimbursement - Eligible after 6 months of service.
  • Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
  • A wide range of development opportunities to boost your professional and leadership growth.

We Elevate... Your Career
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!
Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:
  • Safety: Uphold the highest safety standards for all.
  • Integrity and Trust: Foster honest, ethical relationships.
  • Create Value for the Customer: Deliver innovative, reliable solutions.
  • Quality: Ensure excellence in every product and service.
  • Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.
We Elevate
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