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Fraud Chargeback Manager Jobs (NOW HIRING)

Nymbus, Inc.

Card Fraud Specialist

Jacksonville, FL · Remote

$50K - $55K/yr

Manage the full dispute and chargeback lifecycle, adhering strictly to Visa and Mastercard response ... Monitor fraud patterns and emerging schemes to identify opportunities to strengthen detection ...

Nymbus, Inc.

Card Fraud Specialist

$50K - $55K/yr

Manage the full dispute and chargeback lifecycle, adhering strictly to Visa and Mastercard response ... Monitor fraud patterns and emerging schemes to identify opportunities to strengthen detection ...

Etsy

Fraud Investigator, Marketplace Fraud

New York, NY · On-site +1

$91K - $119K/yr

This is a full-time position reporting to the Manager, Marketplace Fraud Operations. In addition to ... Conduct deep-dive investigations into complex fraud cases and chargeback patterns. * Use SQL and ...

Etsy

Fraud Investigator, Marketplace Fraud

New York, NY

$91K - $119K/yr

This is a full-time position reporting to the Manager, Marketplace Fraud Operations. In addition to ... Conduct deep-dive investigations into complex fraud cases and chargeback patterns. * Use SQL and ...

OMB Bank

Fraud Assistant

Springfield, MO · On-site

$34K - $44K/yr

... payment fraud, chargebacks, and account takeover through cross-functional collaboration with ... managing and prioritizing multiple tasks • Remain professional, composed, and assertive ...

Zumiez

Fraud Analyst

Lynnwood, WA · On-site

$18 - $28/hr

Prioritize and manage daily workflow in fraud and payment exception queues to ensure timely ... Process customer refunds, chargebacks, and exception funds in accordance with established ...

Nymbus, Inc.

Fraud Analyst

... chargeback eligibility. • Keep management up to date on fraud-related incidents, emerging trends and make recommendations for process improvements. • Ensure that all alerts and cases are handled ...

Nymbus, Inc.

Fraud Analyst

Jacksonville, FL · Remote

... chargeback eligibility. ● Keep management up to date on fraud-related incidents, emerging trends and make recommendations for process improvements. ● Ensure that all alerts and cases are handled ...

Cetera

Senior Cash Management Product Manager

Dallas, TX · On-site

$125K - $165K/yr

The Senior Product Manager - Cash Management partners with the Head of Banking Solutions Product ... Working knowledge of fraud, disputes/chargebacks, and operational risk concepts relevant to cash ...

McAfee Corp.

Fraud Analyst

Reston, VA · On-site

The role also requires comfort managing the natural ebbs and flows of work, including responding to ... Familiarity with fraud detection systems, payment risk tools, or chargeback analysis. * Proficiency ...

Skyhigh Networks

Fraud Analyst

Charleston, WV · On-site +1

The role also requires comfort managing the natural ebbs and flows of work, including responding to ... Familiarity with fraud detection systems, payment risk tools, or chargeback analysis. * Proficiency ...

Cetera

Senior Cash Management Product Manager

Dallas, TX

$125K - $165K/yr

The Senior Product Manager - Cash Management partners with the Head of Banking Solutions Product ... Working knowledge of fraud, disputes/chargebacks, and operational risk concepts relevant to cash ...

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Fraud Chargeback Manager information

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$31K

$58.7K

$109K

How much do fraud chargeback manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for fraud chargeback manager in the United States is $58,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $65,500.00 per year, depending on experience, location, and employer.

How does a Fraud Chargeback Manager typically collaborate with other departments to resolve disputed transactions?

A Fraud Chargeback Manager often works closely with teams such as customer service, compliance, risk management, and IT to investigate and resolve disputed transactions. They coordinate with customer service representatives to gather client statements, consult with compliance teams on regulatory requirements, and leverage IT support for data analysis or evidence collection. This cross-departmental collaboration ensures a thorough review of each case and helps the organization maintain strong fraud prevention protocols while providing excellent customer service.

What is the difference between Fraud Chargeback Manager vs Fraud Analyst?

AspectFraud Chargeback ManagerFraud Analyst
Primary RoleOversees chargeback processes related to fraud disputes and manages fraud-related chargebacks.Analyzes fraud patterns, investigates suspicious activity, and develops fraud prevention strategies.
CredentialsExperience in fraud management, knowledge of chargeback procedures, certifications like CFE or CFSA often preferred.Strong analytical skills, knowledge of fraud detection tools, certifications like CFE or ACFE beneficial.
Work EnvironmentTypically in financial institutions, e-commerce companies, or payment processors.Often in financial services, e-commerce, or cybersecurity firms.

The Fraud Chargeback Manager focuses on managing and resolving fraud-related chargebacks, ensuring compliance and minimizing losses. In contrast, the Fraud Analyst primarily investigates fraud incidents, analyzes data, and develops prevention strategies. Both roles require fraud-related certifications and work in similar environments, but their core responsibilities differ in scope and focus.

What does a Fraud Chargeback Manager do?

A Fraud Chargeback Manager oversees the process of handling fraudulent chargebacks, which are disputes raised by customers regarding unauthorized or fraudulent transactions. They are responsible for investigating claims, gathering evidence, and representing the business in the dispute process with banks and credit card companies. Their main goal is to minimize financial losses from chargebacks while ensuring compliance with industry regulations and maintaining customer trust. This role often involves collaborating with fraud analysts, customer service teams, and payment processors to improve fraud prevention strategies.

What are the key skills and qualifications needed to thrive as a Fraud Chargeback Manager, and why are they important?

To thrive as a Fraud Chargeback Manager, you need expertise in chargeback processes, payment industry regulations, and fraud prevention strategies, usually supported by experience in banking or financial services. Familiarity with chargeback management platforms, data analysis tools, and relevant certifications like Certified Fraud Examiner (CFE) is often required. Strong analytical thinking, attention to detail, and effective communication skills help you resolve disputes and lead teams efficiently. These skills and qualities are vital for minimizing financial losses, ensuring regulatory compliance, and maintaining strong customer trust.
More about Fraud Chargeback Manager jobs
What cities are hiring for Fraud Chargeback Manager jobs? Cities with the most Fraud Chargeback Manager job openings:
What are the most commonly searched types of Fraud Chargeback jobs? The most popular types of Fraud Chargeback jobs are:
What states have the most Fraud Chargeback Manager jobs? States with the most job openings for Fraud Chargeback Manager jobs include:
What job categories do people searching Fraud Chargeback Manager jobs look for? The top searched job categories for Fraud Chargeback Manager jobs are:
Fraud Chargeback Manager jobs near you
Infographic showing various Fraud Chargeback Manager job openings in the United States as of June 2026, with employment types broken down into 4% Locum Tenens, 18% As Needed, 25% Full Time, 4% Temporary, and 49% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $58,722 per year, or $28.2 per hour.
Fraud Manager- Investigations

Fraud Manager- Investigations

Mountain America Credit Union

Sandy, UT • On-site

Full-time

Posted 10 days ago

Mountain America Credit Union rating

8.0

Company rating: 8.0 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

74th of 138 rated financial services

Job description

Please reference the schedule and minimum qualifications listed below before applying.
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.
Job Summary
Manage the investigation of fraud committed by and against the membership and direct recovery efforts of fraud losses by coaching, mentoring and training the Fraud Investigations Team to high levels of efficiency and performance. Aligns team with the core values and strategic objectives of the credit union.
Job Description
LOCATION
Mountain America Center
9800 S Monroe St
Sandy, UT 84070
SCHEDULE
This is a hybrid schedule with both in office and remote work, depending on business need.
To be effective, an individual must be able to perform each job duty successfully.
  • Exemplify Mountain America's core values and philosophy while fulfilling responsibilities as a leader in the organization; align personal and team efforts with the mission and vision of the credit union.
  • Direct and manage the daily workflow, processes, and functions of the Fraud Investigations Team to effectively investigate fraud committed by and against the members of the credit union and maximize recoveries through all legal efforts.
  • Direct and manage compliance and quality evaluations on Fraud Investigations Team; apply appropriate decision-making to ensure quality service to members, productivity and accuracy; and appropriately recognize and reward Fraud Investigations Team performance.
  • Coach, train, and model appropriate communication with members and all areas of the credit union to ensure a high-quality experience for members involved in fraud investigations.
  • Mentor, train, and develop the Assistant Manager as a leader in organization.
  • Ensure that regular performance evaluation reports are generated and appropriately distributed, including proper case/workflow management and write offs; and analyze trends in the investigation and recovery processes.
  • Regularly collaborate with the Fraud Analysis Team to identify and mitigate emerging fraud threats.
  • Monitor telephone and written communication to ensure conformance to established service standards; to track employee performance; increase efficiencies; and recommend enhancements for continual quality improvement.
  • Complete annual performance reviews and establish results-focused goals for all direct reports and oversee performance reviews for the entire Fraud Investigations Team.
  • With Assistant Manager, conduct training and coaching on Visa Chargeback guidelines, network rules, processes, investigative techniques, internal policies and procedures, and appropriate decision-making.
  • With Assistant Manager, ensure quality control metrics are being appropriately evaluated; that investigations are being properly documented; and that regular coaching occurs.
  • Regularly evaluate Fraud Investigations Team performance and complete annual performance reviews.
  • Assist with investigations and recoveries, and act as a direct point of contact for any questions or concerns regarding the investigation process, escalations, and/or possible suspicious claims.
  • Effectively communicate with direct supervisor on all matters related to own job responsibilities and Fraud Investigation Team operations.
  • Demonstrate effective lateral management and cross functional expertise while collaborating with other business units on matters pertaining to fraud investigations.
  • Provide assistance and training to other business units to mitigate fraud risk, increase efficiency, and improve member experience in matters related to fraud, as appropriate.
  • Keep current on fraud trends and potential threats.
  • Appropriately coordinate and collaborate with law enforcement and other financial institutions on fraud investigations and recoveries.
  • Demonstrate proper stewardship in managing the Fraud Investigations Team budget, staffing levels, and other needs.
  • Comply with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS), SBA regulations, Regulation E, Regulation Z, and other regulations as required by law as they relate to the position.
  • Performs all other duties as assigned

Experience
  • 5 years professional experience in a progressive financial setting. Professional experience in a Fraud setting preferred.
  • 3 years experience supervising teams.

Education
  • Bachelor's degree from an accredited institution in criminology/criminal justice, business, marketing, finance, economics or related field and 2 years professional experience in a progressive financial setting;

Licenses, Certifications, Registrations
  • Certified Financial Crime Investigator or other related certification preferred.

Managerial Responsibility
  • Has supervisory/managerial responsibilities that are direct or through work leaders or assistants, typically with a subordinate group of 2 to 15 employees.
  • Estimates personnel needs and assigns work to meet these needs.
  • Supervises, coordinates and reviews the work of assigned staff.
  • Recommends candidates for employment, conducts performance evaluations and salary reviews for assigned staff, and applies company policy.

Computer/Office Equipment Skills
  • Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
  • Experience and knowledge of case management and fraud software systems.
  • Experience with Symitar preferred.

Language Skills
  • Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations
  • Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.

Other Skills and Abilities
  • Demonstrated ability to recruit, engage and coach employee performance.
  • Experience in investigating application fraud, account take over, customer scams and mule activity while maintaining high quality customer service.
  • Experience in all applicable deposit related compliance regulations and applicable laws are required.
  • Ability to work both autonomously and collaboratively in a fast-paced environment.
  • Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines
  • Adaptive to change, responds positively to altered circumstances or conditions
  • Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
  • Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams

PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently. Ability to stand, walk, kneel and crouch occasionally
Vision Requirements
Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally
Environmental
There are no unusual environmental factors
Noise Environment
Moderate noise (business office with computers and printers, light traffic)
***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

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