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Fraud Chargeback Manager Jobs (NOW HIRING)

Etsy

Fraud Investigator, Marketplace Fraud

Brooklyn, NY · On-site +1

$91K - $119K/yr

This is a full-time position reporting to the Manager, Marketplace Fraud Operations. In addition to ... Conduct deep-dive investigations into complex fraud cases and chargeback patterns. * Use SQL and ...

Varite

Director of Fraud Prevention

Miami, FL

... management strategies and compliance practices. Key Responsibilities: 1. Fraud Investigation and ... Make informed decisions on whether to file chargebacks or reject claims based on investigation ...

Zumiez

Fraud Analyst

Lynnwood, WA · On-site

$18 - $28/hr

Prioritize and manage daily workflow in fraud and payment exception queues to ensure timely ... Process customer refunds, chargebacks, and exception funds in accordance with established ...

New

PATRIOT BANK, N.A.

Fraud Analyst

Los Angeles, CA · On-site

... chargeback risks to clients and customers. * Review and analyze transactional data and account ... Communicate with management on internal control deficiencies detected during the account monitoring ...

PATRIOT BANK, N.A.

Fraud Analyst

Los Angeles, CA

... chargeback risks to clients and customers. * Review and analyze transactional data and account ... Communicate with management on internal control deficiencies detected during the account monitoring ...

PayCargo LLC

Director of Fraud

Miami, FL · On-site

... fraud management strategies and compliance practices. Duties and Responsibilities: Fraud ... Make decisions on whether to file chargebacks or reject claims based on investigation findings.

BetMGM

Fraud Management Analyst

Jersey City, NJ · On-site

$68K - $90.60K/yr

... Senior Manager, Fraud Management, serving as a crucial link in ensuring BetMGM maintains an ... Support the ongoing optimization of chargeback prevention and representment processes.

Nymbus, Inc.

Fraud Analyst

Jacksonville, FL · Remote

... chargeback eligibility. ● Keep management up to date on fraud-related incidents, emerging trends and make recommendations for process improvements. ● Ensure that all alerts and cases are handled ...

PayCargo LLC

Director of Fraud

Miami, FL

... fraud management strategies and compliance practices. Duties and Responsibilities: Fraud ... Make decisions on whether to file chargebacks or reject claims based on investigation findings.

Nymbus, Inc.

Fraud Analyst

... chargeback eligibility. • Keep management up to date on fraud-related incidents, emerging trends and make recommendations for process improvements. • Ensure that all alerts and cases are handled ...

PayCargo LLC

Director of Fraud

Miami, FL · On-site

... fraud management strategies and compliance practices. Duties and Responsibilities: Fraud ... Make decisions on whether to file chargebacks or reject claims based on investigation findings.

McAfee Corp.

Fraud Analyst

Reston, VA · On-site

The role also requires comfort managing the natural ebbs and flows of work, including responding to ... Familiarity with fraud detection systems, payment risk tools, or chargeback analysis. * Proficiency ...

Coinflow

Partnerships & Growth Manager

Chicago, IL · On-site

$150K - $200K/yr

Coinflow enables businesses to grow faster with instant settlement, fraud & chargeback indemnity ... Coinflow is looking for a Partnerships & Growth Manager to identify, build, and grow the strategic ...

Coinflow

Business Development Manager

Chicago, IL · On-site

$170K - $280K/yr

Coinflow enables businesses to grow faster with instant settlement, fraud & chargeback indemnity ... Coinflow is seeking a dynamic and driven Business Development Manager to spearhead the development ...

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Fraud Chargeback Manager information

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$31K

$58.7K

$109K

How much do fraud chargeback manager jobs pay per year?

As of May 31, 2026, the average yearly pay for fraud chargeback manager in the United States is $58,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $65,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Fraud Chargeback Manager, and why are they important?

To thrive as a Fraud Chargeback Manager, you need expertise in chargeback processes, payment industry regulations, and fraud prevention strategies, usually supported by experience in banking or financial services. Familiarity with chargeback management platforms, data analysis tools, and relevant certifications like Certified Fraud Examiner (CFE) is often required. Strong analytical thinking, attention to detail, and effective communication skills help you resolve disputes and lead teams efficiently. These skills and qualities are vital for minimizing financial losses, ensuring regulatory compliance, and maintaining strong customer trust.

How does a Fraud Chargeback Manager typically collaborate with other departments to resolve disputed transactions?

A Fraud Chargeback Manager often works closely with teams such as customer service, compliance, risk management, and IT to investigate and resolve disputed transactions. They coordinate with customer service representatives to gather client statements, consult with compliance teams on regulatory requirements, and leverage IT support for data analysis or evidence collection. This cross-departmental collaboration ensures a thorough review of each case and helps the organization maintain strong fraud prevention protocols while providing excellent customer service.

What does a Fraud Chargeback Manager do?

A Fraud Chargeback Manager oversees the process of handling fraudulent chargebacks, which are disputes raised by customers regarding unauthorized or fraudulent transactions. They are responsible for investigating claims, gathering evidence, and representing the business in the dispute process with banks and credit card companies. Their main goal is to minimize financial losses from chargebacks while ensuring compliance with industry regulations and maintaining customer trust. This role often involves collaborating with fraud analysts, customer service teams, and payment processors to improve fraud prevention strategies.

What is the difference between Fraud Chargeback Manager vs Fraud Analyst?

AspectFraud Chargeback ManagerFraud Analyst
Primary RoleOversees chargeback processes related to fraud disputes and manages fraud-related chargebacks.Analyzes fraud patterns, investigates suspicious activity, and develops fraud prevention strategies.
CredentialsExperience in fraud management, knowledge of chargeback procedures, certifications like CFE or CFSA often preferred.Strong analytical skills, knowledge of fraud detection tools, certifications like CFE or ACFE beneficial.
Work EnvironmentTypically in financial institutions, e-commerce companies, or payment processors.Often in financial services, e-commerce, or cybersecurity firms.

The Fraud Chargeback Manager focuses on managing and resolving fraud-related chargebacks, ensuring compliance and minimizing losses. In contrast, the Fraud Analyst primarily investigates fraud incidents, analyzes data, and develops prevention strategies. Both roles require fraud-related certifications and work in similar environments, but their core responsibilities differ in scope and focus.

More about Fraud Chargeback Manager jobs
What cities are hiring for Fraud Chargeback Manager jobs? Cities with the most Fraud Chargeback Manager job openings:
What are the most commonly searched types of Fraud Chargeback jobs? The most popular types of Fraud Chargeback jobs are:
What states have the most Fraud Chargeback Manager jobs? States with the most job openings for Fraud Chargeback Manager jobs include:
What job categories do people searching Fraud Chargeback Manager jobs look for? The top searched job categories for Fraud Chargeback Manager jobs are:
Fraud Chargeback Manager jobs near you
Infographic showing various Fraud Chargeback Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 17% Hybrid, and 83% Remote job distribution, with an average salary of $58,722 per year, or $28.2 per hour.
Fraud Investigator, Marketplace Fraud

Fraud Investigator, Marketplace Fraud

Etsy

Brooklyn, NY • On-site, Remote

$91K - $119K/yr

Full-time

Posted 11 hours ago

Job description

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
Salary Range:
$91,000.00 - $119,000.00
What's the role?
The role involves performing core enforcement reviews, conducting deep-dive fraud investigations, and analyzing fraud trends using data tools. Key responsibilities include providing feedback to improve machine learning models, offering recommendations for tooling and process enhancements, and assessing fraud risk for new products, all while consistently delivering against weekly core work assignments.
This is a full-time position reporting to the Manager, Marketplace Fraud Operations. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.
This role requires your presence in Etsy's Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy's Brooklyn Office Hub may be the first to be considered. Learn more details about our work modes and workplace safety policies here.
What's this team like at Etsy?
The role involves performing core enforcement reviews, conducting deep-dive fraud investigations, and analyzing fraud trends using data tools. Key responsibilities include providing feedback to improve machine learning models, offering recommendations for tooling and process enhancements, and assessing fraud risk for new products, all while consistently delivering against weekly core work assignments.
What does the day-to-day look like?
  • Conduct deep-dive investigations into complex fraud cases and chargeback patterns.
  • Use SQL and Looker to identify emerging trends and provide actionable insights.
  • Support ML model development by providing subject matter expertise and operational feedback.
  • Collaborate on new product launches to assess fraud risks and design controls.
  • Contribute to building and delivering training and documentation to enable and upskill the broader operations team.
  • Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:
  • 3+ years of experience in fraud prevention or risk management, ideally within e-commerce or marketplaces.
  • Proficiency in SQL and data visualization tools such as Looker or Tableau to extract actionable insights.
  • Strong analytical and critical thinking skills to conduct deep-dive investigations into complex cases.

Additional Information
What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.
Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

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