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Fraud Chargeback Manager Jobs (NOW HIRING)

Topstep

Manager Chargeback Recovery

Omaha, NE · On-site

$100K - $107K/yr

Required Qualifications and Key Competencies * 4 + years in payments, fraud, dispute, or chargeback operations, with at least 2 years in a people management or team lead role with a demonstrated ...

Plaid Inc

Fraud and Abuse Operations Analyst

New York, NY · On-site

$138K - $163K/yr

Help triage and manage fraud and abuse events as internal incidents (SEVs), collaborating across ... chargebacks, kiting, rewards harvesting, etc. * Familiarity with the tactics, techniques, and ...

Axiom Bank

Fraud Operations Specialist

Maitland, FL · On-site

... case management tools, imaging systems, IP/device data, customer history, and transaction-level ... Support debit card dispute and chargeback processes, including claim intake, processor case updates ...

Nymbus, Inc.

Card Fraud Specialist

Jacksonville, FL · Remote

$50K - $55K/yr

Manage the full dispute and chargeback lifecycle, adhering strictly to Visa and Mastercard response ... Monitor fraud patterns and emerging schemes to identify opportunities to strengthen detection ...

Nymbus, Inc.

Card Fraud Specialist

$50K - $55K/yr

Manage the full dispute and chargeback lifecycle, adhering strictly to Visa and Mastercard response ... Monitor fraud patterns and emerging schemes to identify opportunities to strengthen detection ...

Etsy

Fraud Investigator, Marketplace Fraud

New York, NY · On-site

$91K - $119K/yr

This is a full-time position reporting to the Manager, Marketplace Fraud Operations. In addition to ... Conduct deep-dive investigations into complex fraud cases and chargeback patterns. * Use SQL and ...

OMB Bank

Fraud Assistant

Springfield, MO · On-site

$34K - $44K/yr

... payment fraud, chargebacks, and account takeover through cross-functional collaboration with ... managing and prioritizing multiple tasks • Remain professional, composed, and assertive ...

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Fraud Chargeback Manager information

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$31K

$58.7K

$109K

How much do fraud chargeback manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for fraud chargeback manager in the United States is $58,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $65,500.00 per year, depending on experience, location, and employer.

How does a Fraud Chargeback Manager typically collaborate with other departments to resolve disputed transactions?

A Fraud Chargeback Manager often works closely with teams such as customer service, compliance, risk management, and IT to investigate and resolve disputed transactions. They coordinate with customer service representatives to gather client statements, consult with compliance teams on regulatory requirements, and leverage IT support for data analysis or evidence collection. This cross-departmental collaboration ensures a thorough review of each case and helps the organization maintain strong fraud prevention protocols while providing excellent customer service.

What is the difference between Fraud Chargeback Manager vs Fraud Analyst?

AspectFraud Chargeback ManagerFraud Analyst
Primary RoleOversees chargeback processes related to fraud disputes and manages fraud-related chargebacks.Analyzes fraud patterns, investigates suspicious activity, and develops fraud prevention strategies.
CredentialsExperience in fraud management, knowledge of chargeback procedures, certifications like CFE or CFSA often preferred.Strong analytical skills, knowledge of fraud detection tools, certifications like CFE or ACFE beneficial.
Work EnvironmentTypically in financial institutions, e-commerce companies, or payment processors.Often in financial services, e-commerce, or cybersecurity firms.

The Fraud Chargeback Manager focuses on managing and resolving fraud-related chargebacks, ensuring compliance and minimizing losses. In contrast, the Fraud Analyst primarily investigates fraud incidents, analyzes data, and develops prevention strategies. Both roles require fraud-related certifications and work in similar environments, but their core responsibilities differ in scope and focus.

What does a Fraud Chargeback Manager do?

A Fraud Chargeback Manager oversees the process of handling fraudulent chargebacks, which are disputes raised by customers regarding unauthorized or fraudulent transactions. They are responsible for investigating claims, gathering evidence, and representing the business in the dispute process with banks and credit card companies. Their main goal is to minimize financial losses from chargebacks while ensuring compliance with industry regulations and maintaining customer trust. This role often involves collaborating with fraud analysts, customer service teams, and payment processors to improve fraud prevention strategies.

What are the key skills and qualifications needed to thrive as a Fraud Chargeback Manager, and why are they important?

To thrive as a Fraud Chargeback Manager, you need expertise in chargeback processes, payment industry regulations, and fraud prevention strategies, usually supported by experience in banking or financial services. Familiarity with chargeback management platforms, data analysis tools, and relevant certifications like Certified Fraud Examiner (CFE) is often required. Strong analytical thinking, attention to detail, and effective communication skills help you resolve disputes and lead teams efficiently. These skills and qualities are vital for minimizing financial losses, ensuring regulatory compliance, and maintaining strong customer trust.
More about Fraud Chargeback Manager jobs
What cities are hiring for Fraud Chargeback Manager jobs? Cities with the most Fraud Chargeback Manager job openings:
What are the most commonly searched types of Fraud Chargeback jobs? The most popular types of Fraud Chargeback jobs are:
What states have the most Fraud Chargeback Manager jobs? States with the most job openings for Fraud Chargeback Manager jobs include:
What job categories do people searching Fraud Chargeback Manager jobs look for? The top searched job categories for Fraud Chargeback Manager jobs are:
Fraud Chargeback Manager jobs near you
Infographic showing various Fraud Chargeback Manager job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, and 6% Temporary. Highlights an 78% In-person, 11% Hybrid, and 11% Remote job distribution, with an average salary of $58,722 per year, or $28.2 per hour.
Manager Chargeback Recovery

Manager Chargeback Recovery

Topstep

Omaha, NE • On-site

$100K - $107K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Summary
The Manager, Chargeback Recovery owns the end-to-end execution of Topstep's chargeback representment and recovery operations - managing the chargeback queue, leading the operations team, overseeing the BPO relationship, and driving the win rates, SLA adherence, and operational efficiency that define program performance. This is a people leadership role at the center of day-to-day chargeback operations.
Key Responsibilities
  • Lead and manage the operations team - own performance standards, coaching, development, and accountability for case quality and throughput.
  • Oversee chargeback queue operations - own routing logic, triage protocols, workload balancing, and deadline adherence.
  • Manage the BPO relationship for chargeback case handling - hold vendors accountable to SLAs and quality standards, track output, and drive continuous improvement.
  • Deliver consistent performance reporting to leadership - win/loss rates by reason code and processor, pre-dispute deflection analysis, volume trends, and capacity gaps.
  • Stay current on card network chargeback rules, and industry best practices; translate changes into operational adjustments.
  • Serve as the primary escalation point for complex chargeback, pre-arbitration, arbitration cases, and cross-functional chargeback issues.
  • Partner with the Program Standards team to ensure SOPs, training, and QA standards reflect live operational reality.
  • Monitor case volumes and proactively surface staffing needs and capacity risks to leadership.
  • Identify opportunities to streamline and automate chargeback recovery workflows; partner with Product and Engineering to build scalable representment and queue management infrastructure.

Required Qualifications and Key Competencies
  • 4 + years in payments, fraud, dispute, or chargeback operations, with at least 2 years in a people management or team lead role with a demonstrated track record of high performance.
  • Deep knowledge of card network dispute rules across major card networks, including the CE 3.0 framework.
  • Proven people leadership skills - experience conducting performance evaluations, delivering structured feedback, coaching for development, and building team accountability.
  • Hands-on experience managing a BPO relationship - holding vendors to SLAs, driving quality, and implementing continuous improvement.
  • Working knowledge of pre-dispute platforms (Ethoca, Verifi, RDR) and the ability to evaluate vendor performance and configuration decisions through data.
  • Strong analytical skills and a data-driven work style; proficiency in SQL, Excel, or comparable tools to monitor KPIs and drive operational decisions.
  • Excellent organizational and communication skills - able to manage competing priorities and translate operational detail into leadership-ready reporting.
  • Comfortable operating in a build environment where process definition and execution happen simultaneously.
  • Project management experience is a plus.
  • SQL or data querying proficiency for investigative research and trend analysis is a plus.

Company Culture & Perks
  • Topstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication.
  • Seven Company-paid Holidays and generous Family Leave. Paid time off is front-loaded.
  • Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees.
  • Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness.

New Hire Base Salary Range
  • $100,000 - $107,500.
  • Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
  • The compensation offered will take into account internal compensation structure and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.

Equal Opportunity Employer
Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.
Interested in the role? Apply today with your resume!

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