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Fraud Chargeback Manager Jobs in Virginia (NOW HIRING)

SteerBridge

Customer Support Lead

Vienna, VA · On-site

$100K - $115K/yr

Disputes and chargebacks * Fraud prevention * Experience using CRM or customer service platforms (Salesforce, Zendesk, Genesys, or similar). * Excellent communication, conflict resolution, and ...

SteerBridge

Customer Support Lead

Vienna, VA

$100K - $115K/yr

Disputes and chargebacks * Fraud prevention * Experience using CRM or customer service platforms (Salesforce, Zendesk, Genesys, or similar). * Excellent communication, conflict resolution, and ...

SteerBridge

Customer Support Lead

Vienna, VA

$100K - $115K/yr

Disputes and chargebacks * Fraud prevention * Experience using CRM or customer service platforms (Salesforce, Zendesk, Genesys, or similar). * Excellent communication, conflict resolution, and ...

Towne Bank

Payments Specialist

Suffolk, VA · On-site

$39K - $47K/yr

... determine authenticity, fraud detection and limit control. * Will work with management for ... Process ACH Automated Returns and Exceptions for chargeback processing, department notification ...

Towne Family of Companies

Payments Specialist

Suffolk, VA · On-site

$39K - $47K/yr

... determine authenticity, fraud detection and limit control. * Will work with management for ... Process ACH Automated Returns and Exceptions for chargeback processing, department notification ...

Bank & Investment Group

Payments Specialist

Suffolk, VA · On-site

$39K - $47K/yr

... determine authenticity, fraud detection and limit control. * Will work with management for ... Process ACH Automated Returns and Exceptions for chargeback processing, department notification ...

DSV A/S

Administrative Assistant-Accounting

Ridgeway, VA · On-site

$17 - $21.75/hr

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from ... management * Respond to finance related queries * Work with staff on mitigating chargebacks * Any ...

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Fraud Chargeback Manager information

How does a Fraud Chargeback Manager typically collaborate with other departments to resolve disputed transactions?

A Fraud Chargeback Manager often works closely with teams such as customer service, compliance, risk management, and IT to investigate and resolve disputed transactions. They coordinate with customer service representatives to gather client statements, consult with compliance teams on regulatory requirements, and leverage IT support for data analysis or evidence collection. This cross-departmental collaboration ensures a thorough review of each case and helps the organization maintain strong fraud prevention protocols while providing excellent customer service.

What is the difference between Fraud Chargeback Manager vs Fraud Analyst?

AspectFraud Chargeback ManagerFraud Analyst
Primary RoleOversees chargeback processes related to fraud disputes and manages fraud-related chargebacks.Analyzes fraud patterns, investigates suspicious activity, and develops fraud prevention strategies.
CredentialsExperience in fraud management, knowledge of chargeback procedures, certifications like CFE or CFSA often preferred.Strong analytical skills, knowledge of fraud detection tools, certifications like CFE or ACFE beneficial.
Work EnvironmentTypically in financial institutions, e-commerce companies, or payment processors.Often in financial services, e-commerce, or cybersecurity firms.

The Fraud Chargeback Manager focuses on managing and resolving fraud-related chargebacks, ensuring compliance and minimizing losses. In contrast, the Fraud Analyst primarily investigates fraud incidents, analyzes data, and develops prevention strategies. Both roles require fraud-related certifications and work in similar environments, but their core responsibilities differ in scope and focus.

What does a Fraud Chargeback Manager do?

A Fraud Chargeback Manager oversees the process of handling fraudulent chargebacks, which are disputes raised by customers regarding unauthorized or fraudulent transactions. They are responsible for investigating claims, gathering evidence, and representing the business in the dispute process with banks and credit card companies. Their main goal is to minimize financial losses from chargebacks while ensuring compliance with industry regulations and maintaining customer trust. This role often involves collaborating with fraud analysts, customer service teams, and payment processors to improve fraud prevention strategies.

What are the key skills and qualifications needed to thrive as a Fraud Chargeback Manager, and why are they important?

To thrive as a Fraud Chargeback Manager, you need expertise in chargeback processes, payment industry regulations, and fraud prevention strategies, usually supported by experience in banking or financial services. Familiarity with chargeback management platforms, data analysis tools, and relevant certifications like Certified Fraud Examiner (CFE) is often required. Strong analytical thinking, attention to detail, and effective communication skills help you resolve disputes and lead teams efficiently. These skills and qualities are vital for minimizing financial losses, ensuring regulatory compliance, and maintaining strong customer trust.
What are the most commonly searched types of Fraud Chargeback jobs in Virginia? The most popular types of Fraud Chargeback jobs in Virginia are:
What are popular job titles related to Fraud Chargeback Manager jobs in Virginia? For Fraud Chargeback Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Fraud Chargeback Manager jobs in Virginia look for? The top searched job categories for Fraud Chargeback Manager jobs in Virginia are:
What cities in Virginia are hiring for Fraud Chargeback Manager jobs? Cities in Virginia with the most Fraud Chargeback Manager job openings:
Fraud Chargeback Manager jobs near you
Infographic showing various Fraud Chargeback Manager job openings in Virginia as of July 2026, with employment types broken down into 2% Locum Tenens, 1% Internship, 85% Full Time, 4% Part Time, 3% Contract, and 5% Nights. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution.

Ecommerce Strategy & Operations Manager

STIHL

Virginia Beach, VA • On-site

$97K - $121K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 hours ago

STIHL rating

8.4

Company rating: 8.4 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

98th of 487 rated machine equipment manufacturers

Job description

About Us
As a family-owned company, it's the people who continue to make STIHL a successful, world-class brand. Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service.
We are seeking an eCommerce Strategy & Operations Manager to join the team. With competitive compensation, excellent benefits and exciting growth potential, it is a great time to join the STIHL team!
Why You'll Love Working at STIHL:
  • Competitive pay with multiple bonus opportunities and potential for annual merit increases
  • Excellent health benefits including Medical, Dental & Vision Insurance
  • Onsite Health & Wellness Center for employees and eligible family members
  • Company-paid Life Insurance and Short & Long-Term Disability
  • Robust retirement offerings including:
    • A fully vested Pension Plan after 5 years
    • A 401(k) with generous employer match
  • Paid time off including 11 Paid Holidays
  • A strong culture of stability, community, and innovation
  • Compensation: $97,000 - $121,000 per year. Actual compensation will depend on experience, qualifications, and internal equity.

About You
You're a strategic, hands-on eCommerce professional who thrives at the intersection of operations, data, and customer experience. You bring a strong understanding of marketplace ecosystems and know how to drive results through efficient processes, clear communication, and cross-functional collaboration.
You have experience supporting marketplace operations, onboarding sellers or dealers, and managing end-to-end order flow to ensure a seamless customer journey. You're comfortable working within platforms like Mirakl and understand what it takes to help partners succeed while maintaining high standards of performance and compliance.
Job Duties & Responsibilities
Marketplace Strategy and Operations (Mirakl)
  • Develop strategy to achieve "easy to buy, easy to sell" objectives; build and track operational priorities across order management, post-purchase, fraud, and payments
  • Guide dealers post-onboarding: catalog, pricing, inventory feeds, shipping configuration, and payout setup
  • Conduct sessions with internal teams to resolve onboarding blockers; monitor dealer SLA performance (fulfillment, cancellations, returns, customer service)
  • Support catalog quality audits and dealer product data corrections
  • Develop PRDs, user stories, and business cases to drive platform enhancements for the digital product team

Order Management & Merchant of Record
  • Build AI use cases supporting end-to-end order flow across BOPIS, dealer delivery, and shipment fulfillment types
  • Reconcile failed payments, declines, and cancellations with Finance and global teams; troubleshoot issues with IT, Customer Service, Stripe, and Mirakl
  • Monitor Stripe Connect payouts for accuracy and timeliness; coordinate tax processes with Finance and Vertex

Fraud Monitoring & Risk Management
  • Serve as first point of contact for flagged transactions; investigate orders using customer behavior, payment characteristics, and risk indicators
  • Liaise with fraud vendors, maintain case documentation, and develop SOPs for fraud workflows and escalation paths
  • Ensure high acceptance rates, low false positives, low fraud rates, and minimal chargebacks

Reporting & Continuous Improvement
  • Produce weekly/monthly KPIs: order success rate, payout timeliness, fraud rate, chargebacks, and dealer SLA adherence
  • Identify inefficiencies, recommend improvements, and support regression testing for Mirakl, Hybris, and Stripe releases
  • Collaborate cross-functionally to continuously improve customer and dealer experience
  • All other duties and responsibilities as assigned

Specifications
  • Bachelor's degree; preferred in the areas of marketing, design, digital, IT, or business-related fields
  • Preferred 3-5 years of experience, with at least 2 years of experience in digital ideally with marketplace (e.g., Mirakl) payment (e.g., Stripe), tax, and fraud platforms
  • Required Travel: <10%
  • Experience in dealer networks, marketplaces, or B2B2C models
  • Knowledge of analytics tools

What STIHL employees say

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