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Fraud Chargeback Manager Jobs in Utah (NOW HIRING)

LinQ Global

Chargeback Analyst

Draper, UT · Hybrid

$27/hr

Hiring Manager. * Senior Dispute Analyst. Important Screening Note * Candidates must have true merchant chargeback/dispute experience (representment and rebuttal preparation). Fraud review experience ...

Salomon

Customer Service Specialist - eCommerce

Ogden, UT

$16.75 - $22/hr

Complete basic fraud/chargeback analysis and create simple rules in in Adyen * Investigate and defend chargebacks in Adyen and PayPal. SYSTEM MONITORING AND ORDER BOOK MANAGEMENT * Closely monitor ...

Salomon

Customer Service Specialist - eCommerce

Ogden, UT · On-site

$16.75 - $22/hr

Complete basic fraud/chargeback analysis and create simple rules in in Adyen * Investigate and defend chargebacks in Adyen and PayPal. SYSTEM MONITORING AND ORDER BOOK MANAGEMENT * Closely monitor ...

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Fraud Chargeback Manager information

How does a Fraud Chargeback Manager typically collaborate with other departments to resolve disputed transactions?

A Fraud Chargeback Manager often works closely with teams such as customer service, compliance, risk management, and IT to investigate and resolve disputed transactions. They coordinate with customer service representatives to gather client statements, consult with compliance teams on regulatory requirements, and leverage IT support for data analysis or evidence collection. This cross-departmental collaboration ensures a thorough review of each case and helps the organization maintain strong fraud prevention protocols while providing excellent customer service.

What is the difference between Fraud Chargeback Manager vs Fraud Analyst?

AspectFraud Chargeback ManagerFraud Analyst
Primary RoleOversees chargeback processes related to fraud disputes and manages fraud-related chargebacks.Analyzes fraud patterns, investigates suspicious activity, and develops fraud prevention strategies.
CredentialsExperience in fraud management, knowledge of chargeback procedures, certifications like CFE or CFSA often preferred.Strong analytical skills, knowledge of fraud detection tools, certifications like CFE or ACFE beneficial.
Work EnvironmentTypically in financial institutions, e-commerce companies, or payment processors.Often in financial services, e-commerce, or cybersecurity firms.

The Fraud Chargeback Manager focuses on managing and resolving fraud-related chargebacks, ensuring compliance and minimizing losses. In contrast, the Fraud Analyst primarily investigates fraud incidents, analyzes data, and develops prevention strategies. Both roles require fraud-related certifications and work in similar environments, but their core responsibilities differ in scope and focus.

What does a Fraud Chargeback Manager do?

A Fraud Chargeback Manager oversees the process of handling fraudulent chargebacks, which are disputes raised by customers regarding unauthorized or fraudulent transactions. They are responsible for investigating claims, gathering evidence, and representing the business in the dispute process with banks and credit card companies. Their main goal is to minimize financial losses from chargebacks while ensuring compliance with industry regulations and maintaining customer trust. This role often involves collaborating with fraud analysts, customer service teams, and payment processors to improve fraud prevention strategies.

What are the key skills and qualifications needed to thrive as a Fraud Chargeback Manager, and why are they important?

To thrive as a Fraud Chargeback Manager, you need expertise in chargeback processes, payment industry regulations, and fraud prevention strategies, usually supported by experience in banking or financial services. Familiarity with chargeback management platforms, data analysis tools, and relevant certifications like Certified Fraud Examiner (CFE) is often required. Strong analytical thinking, attention to detail, and effective communication skills help you resolve disputes and lead teams efficiently. These skills and qualities are vital for minimizing financial losses, ensuring regulatory compliance, and maintaining strong customer trust.
What are the most commonly searched types of Fraud Chargeback jobs in Utah? The most popular types of Fraud Chargeback jobs in Utah are:
What are popular job titles related to Fraud Chargeback Manager jobs in Utah? For Fraud Chargeback Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Fraud Chargeback Manager jobs in Utah look for? The top searched job categories for Fraud Chargeback Manager jobs in Utah are:
What cities in Utah are hiring for Fraud Chargeback Manager jobs? Cities in Utah with the most Fraud Chargeback Manager job openings:
Fraud Chargeback Manager jobs near you
Infographic showing various Fraud Chargeback Manager job openings in Utah as of July 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Hybrid job distribution.

Chargeback Analyst

LinQ Global

Draper, UT • Hybrid

$27/hr

Contractor

Posted 8 days ago

Job description

Job Title: Chargeback Dispute Analyst

Duration: 6 Months

Location: Draper, UT, 84020

Job Summary:

We are looking for a Chargeback Dispute Analyst with experience handling payment card disputes on the merchant (acquiring) side. The ideal candidate will investigate chargebacks, prepare representment documentation, communicate with customers, and ensure disputes are resolved within required timelines.

Responsibilities

  • Process merchant chargebacks (incoming disputes) by reviewing transactions, researching cases, and preparing representment/rebuttal documentation.
  • Process issuing chargebacks (outgoing disputes) by investigating transactions and submitting disputes to payment processors.
  • Update and maintain chargeback records and reconciliation status.
  • Communicate with customers by phone and email to request supporting documentation.
  • Meet dispute deadlines and service level agreements (SLAs).
  • Perform accurate data entry and maintain dispute records.
  • Analyze payment transactions and investigate disputed activities.
  • Work with internal teams to resolve payment-related issues.

Required Qualifications

  • 2+ years of merchant (acquiring) chargeback/dispute experience.
  • 2+ years of customer service experience.
  • Strong knowledge of payment card dispute and chargeback processes.
  • Experience with Salesforce and Zendesk.
  • Strong analytical and investigative skills.
  • Advanced Excel skills (spreadsheets, reports, and data analysis).
  • Excellent written and verbal communication skills.
  • Ability to work independently, prioritize tasks, and make sound decisions.
  • Detail-oriented and able to work in a fast-paced environment.

Preferred Qualifications

  • Experience with issuing-side chargebacks.
  • Experience using QuickBase.
  • Knowledge of Google Sheets and Smartsheet.
  • Familiarity with AI tools such as Claude.
  • Previous experience with payment companies such as FIS, Marqeta, Adyen, Comdata, or similar payment processors.

Work Schedule

Hybrid Schedule:

  • Onsite: Monday, Tuesday, Thursday
  • Remote: Wednesday, Friday
  • Expected transition to fully remote in September (training needs may extend hybrid work).

Interview Process

Two 1:1 video interviews:

  • Hiring Manager.
  • Senior Dispute Analyst.

Important Screening Note

  • Candidates must have true merchant chargeback/dispute experience (representment and rebuttal preparation). Fraud review experience alone does not qualify for this role.