Chargeback Analyst
Draper, UT · On-site
$26 - $27/hr
At least 2 years of customer service experience, including handling sensitive or disputed ... ComData and comparable dispute processors.
Quick apply
Chargeback Analyst
Draper, UT · On-site
$26 - $27/hr
At least 2 years of customer service experience, including handling sensitive or disputed ... ComData and comparable dispute processors.
Comdata Customer Service information
What does a Comdata Customer Service representative do?
A Comdata Customer Service representative assists customers with issues related to Comdata products and services, such as fuel cards, payroll cards, and payment solutions. They handle inquiries about account balances, transactions, card activations, and troubleshooting problems. Representatives also provide support for lost or stolen cards, process account updates, and help resolve billing or payment issues. Their goal is to ensure customers have a smooth and efficient experience using Comdata's financial products.
What are the key skills and qualifications needed to thrive as a Comdata Customer Service representative?
To excel as a Comdata Customer Service Representative, you need strong communication, problem-solving skills, and a high school diploma or equivalent. Familiarity with Comdata systems, payment processing platforms, and CRM software is typically required. Patience, active listening, and a customer-focused attitude help build rapport and effectively resolve client issues. These abilities ensure efficient resolutions and a positive customer experience, which are vital for client retention and company reputation.
What are some common challenges faced by Comdata Customer Service representatives, and how can they be managed?
Comdata Customer Service representatives often handle high call volumes and must resolve complex payment or account inquiries efficiently. One common challenge is troubleshooting technical issues with fuel cards or account access, which requires patience and a detailed understanding of Comdata systems. Staying calm, using problem-solving skills, and leveraging internal knowledge bases or escalation protocols can help manage these situations. Team collaboration is also vital, as representatives frequently coordinate with other departments to ensure customer needs are met in a timely manner.
What is the difference between Comdata Customer Service vs Comdata Account Specialist?
| Aspect | Comdata Customer Service | Comdata Account Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service experience | High school diploma; some roles may prefer experience in account management |
| Work Environment | Call centers, customer support offices | Office settings, client-facing interactions |
| Employer & Industry Usage | Financial services, fleet management, corporate payments | Financial services, account management, client support |
| Common Search & Comparison | Customer support roles, client service | Account management, client relations |
Comdata Customer Service roles focus on assisting clients via calls and support channels, emphasizing customer satisfaction. In contrast, Comdata Account Specialists handle account-specific tasks, including managing client accounts and resolving complex issues. Both roles require communication skills and industry knowledge but differ in responsibilities and work environment.
What are popular job titles related to Comdata Customer Service jobs in Utah?
For Comdata Customer Service jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Comdata Customer Service jobs in Utah look for?
The top searched job categories for Comdata Customer Service jobs in Utah are:
What cities in Utah are hiring for Comdata Customer Service jobs?
Cities in Utah with the most Comdata Customer Service job openings:
$26 - $27/hr
Full-time
Re-posted 14 days ago
Job description
Chargeback Analyst requires:
- Chargeback, Merchant Dispute, Incoming Dispute, Issuing Chargeback, Outgoing Dispute, Salesforce, Zendesk, QuickBase, Excel, Google Sheets, Smart Sheets
- At least 2 years of chargeback card dispute experience specifically on the Merchant Dispute (acquiring) side — reviewing, researching, and building representment/rebuttal documentation
- At least 2 years of customer service experience, including handling sensitive or disputed-transaction conversations
- Experience with Salesforce and Zendesk (CRM/case management systems used by the team)
- Strong data analysis and investigative reporting skills
- Strong Excel skills, including building spreadsheets, models, and reports
- Chargeback/dispute experience on the Issuing side (in addition to Merchant Dispute)
- Experience with QuickBase (used as the dispute management system)
- Familiarity with Google Sheets and Smart Sheets
- Familiarity with Claude/AI tooling
- Prior experience at a similar payment processor or card network company (hiring manager referenced companies such as FIS (Fidelity National Information Services), Marqeta, Adyen, ComData and comparable dispute processors.)
About Global Channel Management
Sourced by ZipRecruiter
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Austell, GA, US