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Chargeback Dispute Jobs in Texas (NOW HIRING)

Deluxe Corporation

Chargeback Analyst II

Fort Worth, TX · On-site

Work chargeback cases from start to finish which includes, merchant notification of the chargeback, gathering the required information for the dispute category code, reviewing documentation to make a ...

Deluxe

Chargeback Analyst II

Fort Worth, TX · On-site

Work chargeback cases from start to finish which includes, merchant notification of the chargeback, gathering the required information for the dispute category code, reviewing documentation to make a ...

Justt

PreSales Engineer - NYC

Houston, TX · On-site +1

$200K - $220K/yr

Lead technical discovery on qualified prospects: understand their payment stack, PSP(s), data architecture, chargeback volume, and existing dispute processes. * Define and scope the integration ...

Justt

PreSales Engineer - NYC

Houston, TX · On-site

Lead technical discovery on qualified prospects: understand their payment stack, PSP(s), data architecture, chargeback volume, and existing dispute processes. * Define and scope the integration ...

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Chargeback Dispute information

What is a chargeback dispute?

A Chargeback Dispute job involves reviewing and investigating disputed transactions where a customer requests a refund through their bank or credit card provider. Professionals in this role gather evidence, analyze transaction details, and respond to chargeback claims to determine their validity. They work closely with merchants, banks, and payment processors to resolve disputes while minimizing losses and ensuring compliance with industry regulations. Effective communication, attention to detail, and knowledge of financial systems are essential skills for success in this role.

What are the key skills and qualifications needed to thrive in the chargeback dispute position, and why are they important?

To thrive as a Chargeback Dispute specialist, you need a strong understanding of payment processing, attention to detail, and experience with financial documentation, often supported by a background in finance, banking, or customer service. Familiarity with dispute management platforms, card network rules (such as Visa and Mastercard), and CRM systems is commonly required. Analytical thinking, problem-solving, and effective communication are essential soft skills for investigating and resolving disputes. These abilities ensure accurate, timely resolution of chargebacks and help protect company revenue while maintaining positive relationships with customers and partners.

What are some typical challenges faced in a chargeback dispute role, and how can they be managed?

Professionals in Chargeback Dispute roles often encounter complex cases requiring thorough investigation and detailed documentation, as well as the need to stay updated with evolving card network regulations and company policies. Managing tight deadlines and balancing multiple cases at once can be demanding, but strong organizational skills and efficient workflow management can help. Successful specialists frequently collaborate with customer service, fraud prevention, and finance teams to gather information and present well-supported arguments. Emphasizing clear communication and proactive problem-solving allows individuals to overcome these challenges and contribute to minimizing financial losses for their organization.

What are the most commonly searched types of Chargeback Dispute jobs in Texas?

The most popular types of Chargeback Dispute jobs in Texas are:

What are popular job titles related to Chargeback Dispute jobs in Texas?

For Chargeback Dispute jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Chargeback Dispute jobs in Texas look for?

The top searched job categories for Chargeback Dispute jobs in Texas are:

Chargeback Dispute jobs near you
Infographic showing various Chargeback Dispute job openings in Texas as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution.

Chargeback Analyst II

Deluxe Corporation

Fort Worth, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Deluxe rating

7.9

Company rating: 7.9 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

9th of 21 rated payment service providers

Job description

Why Join Us
Be part of an organization that's driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies-and we invest in you accordingly.
  • We're proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
  • We offer competitive benefits starting on day one, designed to support your life both in and out of work.
  • 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Responsibilities:
The Chargeback Specialist II will work all card brands (Amex/Visa/MC & Discover, Pin Debit) and understand the rules and regulations within each card brand. Level 2 will handle escalated calls & review escalated cases from the level 1 role. Level 2 will be responsible for training new team members on the daily tasks.
  • Work chargeback cases from start to finish which includes, merchant notification of the chargeback, gathering the required information for the dispute category code, reviewing documentation to make a sound educated decision and representing the case to the card brand. Communicating the outcome of the case back to the merchant/sales office when necessary.
  • Manage relationships with merchants & sales offices by answering incoming e-mails and calls. Educate merchants & sales offices on chargebacks and the rules and regulations of the card brand.
  • Monitor escalated cases/calls from Level 1
  • Manage all pre-arbitration / arbitration cases received from the Visa, MC, Discover, Pin Debit
  • Daily settlement (Incoming/aging/resolution & balancing numbers for the department daily)

Basic Qualifications:
  • HS/GED and 2 years or Associate's and 0 years
  • Must be 18 years of age or older
  • Customer Service experience
  • Excel and Word experience

Preferred Qualifications:
  • 2 years in Chargebacks or related field
  • Highly organized and detailed oriented
  • Ability to respond to stressful situations (calls/emails) effectively & maintain a level of professionalism
  • Possess a high level of integrity & maintain confidentiality.
  • Strong verbal and written skills
  • Analyze information to make sound decisions based on the card brands rules and regulations

Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
  • Healthcare (Medical, Dental, Vision)
  • Paid Time Off, Volunteer Time Off, and Holidays
  • Employer-Matched Retirement Plan
  • Employee Stock Purchase Plan
  • Short-Term and Long-Term Disability
  • Infertility Treatment, Adoption and Surrogacy Assistance
  • Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.

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