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Client Resolution Specialist Jobs (NOW HIRING)

FFB Bank

Customer Resolution Specialist

Norman, OK · On-site

SUMMARY The Customer Resolution Specialist (CRS) provides exceptional service in the Bank's Contact ... Develops and maintains strong client relationships by recognizing client needs through effective ...

WW&R

Account Resolution Specialist

Dublin, OH · On-site

$18.29 - $22.04/hr

The Account Resolution Specialist is responsible for locating and contacting businesses and/or ... Calculates payment arrangements and negotiates settlements which may require supervisor/client ...

Equity Bank

Dispute Resolution Specialist

Wichita, KS · On-site

Dispute Resolution Specialist Department: Customer Care Center Location: Wichita, Kansas (on-site ... With a team of best-in-class customer service experts, you'll help to build and expand on client ...

TaxRise

Tax Resolution Specialist

Irvine, CA · On-site

$24 - $26/hr

ABOUT THE ROLE As a State Tax Investigation Specialist, your primary responsibility will be to ... Client & Departmental Collaboration * Build and maintain professional relationships with clients.

Equity Bank

Dispute Resolution Specialist

Wichita, KS · On-site

Dispute Resolution Specialist Department: Customer Care Center Location: Wichita, Kansas (on-site ... With a team of best-in-class customer service experts, you'll help to build and expand on client ...

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Client Resolution Specialist information

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$13

$24

$36

How much do client resolution specialist jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for client resolution specialist in the United States is $24.60, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Client Resolution Specialist vs Customer Service Representative?

AspectClient Resolution SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in conflict resolutionHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, client support teams, financial or service industriesRetail, call centers, online support, various industries
Employer & Industry UsageFinancial services, healthcare, tech companiesRetail, telecom, hospitality, e-commerce
Common Search & Comparison IntentUnderstanding specialized client issue resolution rolesGeneral customer support and service roles

The main difference is that a Client Resolution Specialist focuses on resolving complex client issues, often requiring specialized knowledge and problem-solving skills, while a Customer Service Representative handles general customer inquiries and support. Both roles are vital in customer-facing industries but differ in scope and complexity.

What does a client resolution specialist do?

A Client Resolution Specialist is responsible for addressing and resolving customer complaints, issues, or concerns in a timely and professional manner. They act as a liaison between the client and the company, ensuring that clients’ needs are met and that any problems are handled efficiently. Their duties often include investigating issues, communicating solutions, and following up to ensure customer satisfaction. Strong communication, problem-solving, and interpersonal skills are essential for success in this role.

What is a client resolution specialist?

A client resolution specialist is a professional who handles customer complaints, resolves issues, and ensures client satisfaction. They often use communication skills, problem-solving, and customer service tools to address concerns and improve client relationships.

What skills and qualifications are needed to thrive as a client resolution specialist?

To thrive as a Client Resolution Specialist, you need strong problem-solving skills, customer service experience, and preferably a background in business or communications. Familiarity with CRM software, ticketing systems, and sometimes certifications in conflict resolution or customer support are often expected. Outstanding interpersonal skills, patience, and effective communication help you stand out in resolving client concerns and fostering positive relationships. These abilities are crucial for efficiently addressing client issues, maintaining satisfaction, and supporting business retention.

What are common challenges client resolution specialists face when handling escalated client issues, and how are these typically addressed?

Client Resolution Specialists often encounter situations where clients are frustrated or dissatisfied due to unresolved issues. Managing these interactions requires patience, clear communication, and strong problem-solving skills. A common challenge is balancing the need to adhere to company policies while finding solutions that meet client expectations. These specialists typically collaborate closely with other departments, such as technical support and account management, to investigate and resolve concerns efficiently. Ongoing training and access to escalation protocols help ensure they can navigate complex scenarios and maintain client satisfaction.
More about Client Resolution Specialist jobs
What states have the most Client Resolution Specialist jobs? States with the most job openings for Client Resolution Specialist jobs include:
What job categories do people searching Client Resolution Specialist jobs look for? The top searched job categories for Client Resolution Specialist jobs are:
Client Resolution Specialist jobs near you
Infographic showing various Client Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 12% Part Time, and 7% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $51,171 per year, or $24.6 per hour.

SSVF Rapid Resolution Specialist

Volunteers of America Southeast, Inc

Birmingham, AL • On-site

Full-time

Re-posted 2 days ago

Job description

Program: Supportive Services for Veteran Families
Position: Rapid Resolution Specialist
Reports to: Veteran Services Program Manager
FLSA Status: Non-Exempt
Function:
The Rapid Resolution Specialist provides housing stabilization assistance and services to Veterans and their families who are homeless or at imminent risk of homelessness. The Rapid Resolution Specialist will work to stabilize their housing crisis by diverting to alternative crisis housing utilizing community resources and advocating with family and friends. Qualified candidate must possess a clear understanding of issues facing people who are at risk of homelessness and be able to offer solutions to them to avoid losing their current home.
Qualifications:
A bachelor’s degree in counseling psychology, rehabilitative counseling, or related human services field is required. A minimum of two years’ experience working with homeless individuals and families including veterans is preferred. Veteran or member of a veteran family is preferred. Prior training or experience in mediation is preferred.
Principal Activities:
  1. Provide crisis intervention to address the immediate needs of the very low-income, chronic and non-chronic homeless veteran population.
  2. Assess the individual's family and community connections to assist in identifying a housing solution that at a minimum can last for ninety days.
  3. Evaluate and provide solutions to housing need.
  4. Provide mediation, conflict resolution as needed.
  5. Provide client access to on-going resources to support continued stability.
  6. Facilitate the move to housing option identified.
  7. Conduct home visits, when appropriate.
  8. Screen potential program participants for program eligibility using VA-approved forms and follow up with applicable agencies to verify information including veteran and income status.
  9. Process Temporary Financial Assistance, and ensure appropriate use of and documentation of any temporary financial assistance.
  10. Coordinate outreach efforts for the SSVF program including but not limited to establishing an outreach plan to target the potential clients that will meet guidelines for the Rapid Resolution process, develop a set schedule to visit the shelters in communities served, as well as coordinate with the VA and the Coordinated Entry System.
  11. Communicate effectively (under confidentially rules) with client’s services team to rapidly address and correct issues with service or support – especially living skills, employment, education, family and socialization.
  12. Participate in program and professional supervision, attend required staff and project management team meetings and trainings, and contribute to team-based collaborative planning
  13. Complete all appropriate reporting in HMIS and other systems as required.
  14. Complete other duties as assigned.
Effect on End Result:
Veteran housing, employment, family, social support and life-skills issues are rapidly addressed and supports and services are amended or adjusted as required to ensure maintaining housing, economic stability or attainment of benefits, and socialization of veteran and family in their home community. Veterans receive appropriate transition and service plans and supports. Client file documentation is complete, accurate and timely. Statistical information is documented and reported.
Language skills:
Ability to read, analyze, and interpret, common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write communications and memorandums that conform to prescribe style and format. Must have the ability to effectively present information to top management, public groups and/or boards of directors.
American with Disabilities Specifications:
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hand to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust or focus.
Work Environment:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions.
The noise level in the work environment is usually moderate.
FULL TIME BENEFITS PACKAGE OFFERED!

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