ZipRecruiter

Log In

1

Client Resolution Specialist Jobs in Georgia (NOW HIRING)

Truist

Client Resolution Team Manager

Atlanta, GA · On-site

Effectively manage a team of Client Resolution Specialists responsible for one or more of the following: intake, client communication, researching/resolving and/or quality assurance review of client ...

Trice Healthcare

Coding Payment Resolution Spec

Rex, GA · On-site

$17.25 - $22.25/hr

Coding Payment Resolution Specialist Responsible for reviewing all post-billed denials (inclusive ... Knows, understands, incorporates, and demonstrates the Client Mission, Vision, and Values in ...

Hub Group

Client Management Specialist III

Mcdonough, GA · On-site

The Client Management Specialist III acts as the primary day-to-day contact for customers within an ... Develop a strong working relationship with customer accounts and provide resolution of issues and ...

Smith & Howard

Client Services Specialist

Atlanta, GA · On-site

$16.25 - $21.75/hr

Client Services Specialist Do you want a career without limits? Do you want to shape your own ... Take ownership of client issues and see them through to resolution. * Serve as the primary liaison ...

Smith & Howard

Client Services Specialist

Atlanta, GA · On-site

$16.25 - $21.75/hr

Client Services Specialist Do you want a career without limits? Do you want to shape your own ... Take ownership of client issues and see them through to resolution. * Serve as the primary liaison ...

AmTrust Financial

Client Experience Specialist

Alpharetta, GA · On-site

$17.25 - $21.75/hr

Client Experience Specialist The Client Experience Specialist reports to the Manager, Client ... This position interacts with various agencies/policyholders to facilitate resolution of service ...

Buckland Co.

Client Support Specialist

Rex, GA · On-site

$16.75 - $22.50/hr

Client Support Specialist For over 70 years Buckland has been working to help companies across the ... Ensure clients are completely satisfied with the response and resolution to their inquiries or ...

next page

Showing results 1-20

All JobsClient Resolution Specialist JobsClient Resolution Specialist Jobs in Georgia

Client Resolution Specialist information

See Georgia salary details

$11

$20

$30

How much do client resolution specialist jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for client resolution specialist in Georgia is $20.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.74 per hour, depending on experience, location, and employer.

What is the difference between Client Resolution Specialist vs Customer Service Representative?

AspectClient Resolution SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in conflict resolutionHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, client support teams, financial or service industriesRetail, call centers, online support, various industries
Employer & Industry UsageFinancial services, healthcare, tech companiesRetail, telecom, hospitality, e-commerce
Common Search & Comparison IntentUnderstanding specialized client issue resolution rolesGeneral customer support and service roles

The main difference is that a Client Resolution Specialist focuses on resolving complex client issues, often requiring specialized knowledge and problem-solving skills, while a Customer Service Representative handles general customer inquiries and support. Both roles are vital in customer-facing industries but differ in scope and complexity.

What does a client resolution specialist do?

A Client Resolution Specialist is responsible for addressing and resolving customer complaints, issues, or concerns in a timely and professional manner. They act as a liaison between the client and the company, ensuring that clients’ needs are met and that any problems are handled efficiently. Their duties often include investigating issues, communicating solutions, and following up to ensure customer satisfaction. Strong communication, problem-solving, and interpersonal skills are essential for success in this role.

What is a client resolution specialist?

A client resolution specialist is a professional who handles customer complaints, resolves issues, and ensures client satisfaction. They often use communication skills, problem-solving, and customer service tools to address concerns and improve client relationships.

What skills and qualifications are needed to thrive as a client resolution specialist?

To thrive as a Client Resolution Specialist, you need strong problem-solving skills, customer service experience, and preferably a background in business or communications. Familiarity with CRM software, ticketing systems, and sometimes certifications in conflict resolution or customer support are often expected. Outstanding interpersonal skills, patience, and effective communication help you stand out in resolving client concerns and fostering positive relationships. These abilities are crucial for efficiently addressing client issues, maintaining satisfaction, and supporting business retention.

What are common challenges client resolution specialists face when handling escalated client issues, and how are these typically addressed?

Client Resolution Specialists often encounter situations where clients are frustrated or dissatisfied due to unresolved issues. Managing these interactions requires patience, clear communication, and strong problem-solving skills. A common challenge is balancing the need to adhere to company policies while finding solutions that meet client expectations. These specialists typically collaborate closely with other departments, such as technical support and account management, to investigate and resolve concerns efficiently. Ongoing training and access to escalation protocols help ensure they can navigate complex scenarios and maintain client satisfaction.
What are popular job titles related to Client Resolution Specialist jobs in Georgia? For Client Resolution Specialist jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Client Resolution Specialist jobs in Georgia look for? The top searched job categories for Client Resolution Specialist jobs in Georgia are:
Client Resolution Specialist jobs near you
Infographic showing various Client Resolution Specialist job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 14% Part Time, 1% Temporary, and 7% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $43,208 per year, or $20.8 per hour.

Client Resolution Team Manager

Truist

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Truist rating

7.9

Company rating: 7.9 out of 10

Based on 118 frontline employees who took The Breakroom Quiz

78th of 171 rated banks

Job description

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)Please review the following job description:In accordance with Truist in office expectations, this role will be in office 5 days/week.
Effectively manage a team of Client Resolution Specialists responsible for one or more of the following: intake, client communication, researching/resolving and/or quality assurance review of client complaints received from regulatory agencies. Oversee the full resolution and response to verbal and written client complaints for centrally supported business units (e.g., Community Bank, Contact Center, Mortgage, etc.) in a professional and empathetic manner while ensuring regulatory compliance and operational accuracy. Ensure risk is minimized for regulatory and reputational risk by ensuring the teammates within Business Units supported are promptly and accurately completing intake of the complaints received from clients, federal and state regulatory agencies and other parties. Supervise and direct an off-site team in handling time-sensitive complaints that have potential regulatory and reputational risk. Effectively manage the team's workload.
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Provide full resolution and response to verbal and written client complaints received by the Community Bank from Corporate Compliance (e.g. CEO line), or escalated from branch, in a professional and respectful way to ensure regulatory compliance and operational accuracy. Ensure all client concerns from the complaint have been adequately addressed in a timely fashion and that proper grammar and professional correspondence is used when communicating with the branches and clients.
2. Lead and instill Truist Purpose, Mission and Values and client service principles are demonstrated in all interactions with clients, Community Bank branches, regional senior leadership team, Busines Units, Corporate Compliance and other parties that contact the Client Resolution team.
3. Review written complaint responses from Client Resolution Specialists to ensure that proper and professional correspondence is used when communicating with clients and all other stakeholders. Assume a positive leadership role in resolution and response of complex and loan-related complaint scenarios, or when multiple Business Units are involved (e.g. Mortgage, Insurance, Community Bank), and additional coordination and research are needed.
4. Sustain expertise needed for within the team to serve as "super users" for the Complaint Management System. Ensure that accurate information and documentation is collected from users (e.g. branch associates, Mortgage Loan Officers) in data aggregation and analysis, management reporting, trending, root cause analysis and recordkeeping.
5. Maintain current professional specialized knowledge of compliance regulations, bank products (to include retail loan products), Branch policy and procedures and other Community Bank strategies by completing all training applicable to area of expertise.
6. Ensure complaints are thoroughly investigated in accordance with departmental procedures and meet regulatory guidelines.
7. Partner with internal and external auditors to ensure the bank is compliant at all times to reduce exposure to risk.
8. Identify and be able to delegate appropriate projects and/or tasks to teammates in order to provide growth to teammates.
9. Evaluate and make recommendations for assigned personnel regarding employment, training (initial and ongoing), performance rating, salary changes, promotions, transfers, terminations, career enhancement and staffing within established polices and guidelines.
10. Escalate complaint-related trends and concerns to leadership, as needed.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree, or equivalent education and related training
2. Six years of client service experience in financial services industry
3. Four years in a team leader, mentor or direct supervisory capacity in a client service and problem resolution capacity
4. Excellent client service skills
5. Proven effective coaching and leadership skills
6. Ability to build rapport with teammates and clients
7. Ability to constructively manage conflict
8. Consistent success in effective problem resolution management
9. Ability to appropriately prioritize and organize tasks to meet deadlines
10. Creative in finding solutions for client complaints and work with dedication towards finding solutions
11. Ability to effectively manage team schedules, including off-site teammates
12. Excellent listening, verbal and written communication skills with strong attention to detail
13. Strong interpersonal skills
14. Ability to be adaptable and flexible when receiving individual feedback and executing business change
15. Ability to learn and apply a strong working knowledge of various Banking products, services, delivery channels and client segments
16. Ability to speak fluent English language
17. Excellent analytical, cognitive and critical thinking skills with ability to translate high-level business plans to meet client needs
18. Proven experience in public speaking, presentation and group facilitation skills
19. Excellent negotiation skills, diplomacy, tact, judgment, and decision-making skills
20. Strong quality orientation and organizational skills with the ability to manage multiple projects/tasks simultaneously
21. Ability to quickly learn all necessary platform applications required to perform the job
22. Ability to work independently and autonomously, as needed to drive desired outcomes
23. Ability to think strategically
24. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Preferred Qualifications:
1. Bachelor's degree in Business, Finance, Management or Banking
2. Experience in risk management (compliance / operational) or equivalent field
3. Four years of related experience in complaint management

The salary for this position is $80k-$90k.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law E-Verify IER Right to Work

What Truist employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Truist logo

About Truist

Sourced by ZipRecruiter

Truist is combining distinctive personal service with investments in innovation to create transformational client experiences. We believe the unique blend of human touch and innovative technology will set us apart, instill confidence, and build deeper levels of trust with our clients

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

2019

View All Truist Jobs

Apply