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Client Advocate Jobs in Ohio (NOW HIRING)

greenpath, inc.

Client Advocate

Columbus, OH · On-site

$15 - $17.57/hr

As a Client Advocate , you'll be the first point of contact for individuals seeking financial support and guidance through GreenPath's services. This role is ideal for those who excel in fast‑paced ...

greenpath, inc.

Client Advocate

Fairborn, OH · On-site

$15 - $17.57/hr

As a Client Advocate , you'll be the first point of contact for individuals seeking financial support and guidance through GreenPath's services. This role is ideal for those who excel in fast‑paced ...

Willis Towers Watson

Senior Client Advocate

Columbus, OH · On-site

$195K - $235K/yr

Senior Client Advocate The Senior Client Advocate provides strategic relationship management, taking advantage of our specialized industry experience and unparalleled market know how, to craft ...

Willis Towers Watson

Senior Client Advocate

Cleveland, OH · On-site

$195K - $235K/yr

Senior Client Advocate The Senior Client Advocate provides strategic relationship management, taking advantage of our specialized industry experience and unparalleled market know how, to craft ...

WTW inc.

Senior Client Advocate

Columbus, OH · On-site

$195K - $235K/yr

Description The Senior Client Advocate provides strategic relationship management, taking advantage of our specialized industry experience and unparalleled market know how, to craft strategies for ...

WTW inc.

Senior Client Advocate

Cleveland, OH · On-site

$195K - $235K/yr

Description The Senior Client Advocate provides strategic relationship management, taking advantage of our specialized industry experience and unparalleled market know how, to craft strategies for ...

Payliance

Client Support Advocate

Columbus, OH · On-site +1

About the Role The Client Support Advocate serves as the primary liaison for Payliance's top-revenue consumer lending clients , ensuring smooth payment processing experiences and high-touch ...

Payliance

Client Support Advocate

Columbus, OH · On-site

About the Role The Client Support Advocate serves as the primary liaison for Payliance's top-revenue consumer lending clients , ensuring smooth payment processing experiences and high-touch ...

Payliance

Client Support Advocate

Columbus, OH · On-site

About the Role The Client Support Advocate serves as the primary liaison for Payliance's top-revenue consumer lending clients , ensuring smooth payment processing experiences and high-touch ...

Equitas Health

Non Medical Health Advocate

Columbus, OH · On-site

$20.43 - $22.83/hr

Client Advocacy Services operates in accordance with the established professional standards and guidelines for the National Association of Social Workers (NASW) and to adhere to NASW standards for ...

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All JobsClient Advocate JobsClient Advocate Jobs in Ohio

Client Advocate information

See Ohio salary details

$13

$20

$44

How much do client advocate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for client advocate in Ohio is $20.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $22.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client advocate, and why are they important?

To thrive as a Client Advocate, you need a solid understanding of client services, problem-solving abilities, and experience in customer-facing roles, often supported by a relevant degree or training in social work, communications, or a related field. Familiarity with CRM software, case management systems, and basic office tools is typically required. Excellent interpersonal skills, active listening, and empathy help build trust and effectively address client concerns. These skills are essential for ensuring client satisfaction, resolving issues efficiently, and building long-term relationships.

What is the difference between Client Advocate vs Customer Service Representative?

AspectClient AdvocateCustomer Service Representative
Required CredentialsTypically requires a bachelor's degree in a related field; certifications in customer relations or advocacy are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentOften in healthcare, legal, or nonprofit settings; involves direct client interaction and advocacyPrimarily in retail, call centers, or service industries; focuses on assisting customers with inquiries and issues
Employer & Industry UsageUsed by healthcare providers, legal firms, and advocacy organizationsCommon across retail, telecom, banking, and hospitality sectors

While both roles involve assisting clients or customers, a Client Advocate typically works in specialized settings advocating for clients' needs, often requiring specific credentials. In contrast, a Customer Service Representative handles general inquiries and support in various industries. The roles differ mainly in scope, environment, and expertise required.

What types of people do client advocates work with?

Client advocates work with a diverse range of individuals seeking assistance or support, including customers, patients, or clients facing issues or needing guidance. They often handle people from various backgrounds and may work in settings such as healthcare, legal, or customer service environments, requiring strong communication and problem-solving skills.

What are some common challenges faced by client advocates and how can they be addressed?

Client Advocates often encounter challenges such as managing diverse client needs, balancing multiple cases, and navigating complex organizational processes. To address these, effective communication and strong organizational skills are essential, as is the ability to remain empathetic while maintaining professional boundaries. Regular collaboration with internal teams and ongoing professional development can help Client Advocates provide the best support and ensure positive client outcomes.

What is a client advocate?

Client Advocates are professionals who act as liaisons between clients and organizations, ensuring that clients' needs and concerns are understood and addressed effectively. They provide support, answer questions, resolve issues, and help clients navigate processes or services. Client Advocates are commonly found in industries such as healthcare, legal services, finance, and customer service, where client satisfaction is crucial. Their primary goal is to ensure positive client experiences and foster long-term relationships between clients and the company.
More about Client Advocate jobs
What are popular job titles related to Client Advocate jobs in Ohio? For Client Advocate jobs in Ohio, the most frequently searched job titles are:
What are popular job titles related to Client Advocate jobs in OH? For Client Advocate jobs in OH, the most frequently searched job titles are:
Client Advocate jobs near you
Infographic showing various Client Advocate job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 74% Physical, 3% Hybrid, and 23% Remote job distribution, with an average salary of $42,958 per year, or $20.7 per hour.

Client Advocate

greenpath, inc.

Columbus, OH • On-site

$15 - $17.57/hr

Full-time

Re-posted 12 days ago

Job description

Join Our Mission‑Driven Team as a Client Advocate

Location: Remote
Employment Type: Full-Time
Department: Client Services
Training Start Date: September 14th, 2026 (Training is mandatory)

About the Role:

As a Client Advocate, you’ll be the first point of contact for individuals seeking financial support and guidance through GreenPath’s services. This role is ideal for those who excel in fast‑paced, high‑volume environments and are motivated by helping people take their first steps toward financial wellness.

You’ll engage with prospective clients, provide exceptional customer service, and help connect them to the right financial counseling resources. If you’re someone who is empathetic, patient, and thrives in structured call center settings, this opportunity is a great fit.

What You’ll Do

• Answer high‑volume inbound calls from prospective clients (typically 80–100 calls per day-average 5 minutes per call). Delivering timely email support while managing and completing assigned tasks.
• Deliver excellent customer service and support to potential and current GreenPath clients.
• Enter and update client data with accuracy and attention to detail.
• Schedule appointments for prospective clients with Financial Counselors.
• Triage incoming calls from existing clients and creditors, routing them appropriately.
• Professionally intake and review client complaints.
• Maintain strict confidentiality regarding client financial information.
• Perform role duties primarily while seated and using standard office equipment (phone and computer).

What You Bring

• Ability to type 40 WPM at 80% accuracy.
• Strong customer service skills, ideally in a fast‑paced environment. *Call center experience preferred but not required.
• Professionalism and empathy when interacting with clients experiencing financial stress.
• Excellent communication skills — clear, courteous, and efficient.
• Ability to follow structured workflows and meet performance expectations.
• U.S. Citizenship (required due to contract requirements).

Remote Work From Home Requirements

• A private, enclosed room with a door.
• Hard‑wired internet connection (ethernet required) and standard broadband internet.
• Security camera in addition to standard computer setup.
• Home environment must support productivity; remote work is not a replacement for caregiving.

Internet Requirements- Standard Broadband Internet

• 200 Mbps minimum for a single‑person residence
• 400 Mbps minimum for residences with 2+ people

???? Why GreenPath?

• A mission‑driven organization with over 60 years of impact in financial wellness.
• A culture rooted in Integrity, Quality, and Teamwork.
• Growth and development opportunities.
• Supportive, inclusive, and collaborative work environment.
• Competitive compensation and benefits.

Starting Pay:
– $15.00/hour for most locations up $17.57/hour for higher‑cost markets (e.g., Los Angeles, CA). Based on where you are located.

???? Additional Details

Full‑Time | 40 hours/week
Work Schedule
•This role follows a Monday–Friday schedule, with occasional Saturday rotations (approximately every 6–8 weeks) based on business needs. Flexibility with weekend coverage is required.

EST: Mon–Thu: 1:00 PM – 10:00 PM & Fri: 11:00 AM – 8:00 PM

CST: Mon–Thu: 12:00 PM – 9:00 PM & Fri: 10:00 AM – 7:00 PM

MST: Mon–Thu: 11:00 AM – 8:00 PM & Fri: 9:00 AM – 6:00 PM

PST: Mon–Thu: 10:00 AM – 7:00 PM & Fri: 8:00 AM – 5:00 PM

Training:
• Begins September 14th, 2026
• Mandatory, full‑time for approximately 8 business days
• After training, you transition into your regular schedule.

Ready to Support Clients on Their Path to Financial Wellness?

Apply today and become part of a team committed to making a difference; one call at a time.