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Client Advocate Jobs in Ohio (NOW HIRING)

Opoc.us

Entry-Level Benefits Advocate

Worthington, OH · On-site

We are looking for a positive, compassionate, high-energy individual who is client focused and ... We are hiring a new class of Benefits Advocates to join OPOC.us on Monday, October 5th, 2026 ...

OPOC.us

Entry-Level Benefits Advocate

Worthington, OH · On-site

$17/mo

We are looking for a positive, compassionate, high-energy individual who is client focused and ... We are hiring a new class of Benefits Advocates to join OPOC.us on Monday, October 5th, 2026 ...

OPOC.us

External Benefits Advocate

Worthington, OH · On-site

We are looking for a positive, compassionate, high-energy individual who is client focused and ... We are hiring a new class of Benefits Advocates to join OPOC.us on Monday, October 5th, 2026 . Pay ...

Opoc.us

External Benefits Advocate

Worthington, OH · On-site

$19/hr

We are looking for a positive, compassionate, high-energy individual who is client focused and ... We are hiring a new class of Benefits Advocates to join OPOC.us on Monday, October 5th, 2026 . Pay ...

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All JobsClient Advocate JobsClient Advocate Jobs in Ohio

Client Advocate information

See Ohio salary details

$13

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$44

How much do client advocate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for client advocate in Ohio is $20.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $22.40 per hour, depending on experience, location, and employer.

What is a client advocate?

Client Advocates are professionals who act as liaisons between clients and organizations, ensuring that clients' needs and concerns are understood and addressed effectively. They provide support, answer questions, resolve issues, and help clients navigate processes or services. Client Advocates are commonly found in industries such as healthcare, legal services, finance, and customer service, where client satisfaction is crucial. Their primary goal is to ensure positive client experiences and foster long-term relationships between clients and the company.

What are some common challenges faced by client advocates and how can they be addressed?

Client Advocates often encounter challenges such as managing diverse client needs, balancing multiple cases, and navigating complex organizational processes. To address these, effective communication and strong organizational skills are essential, as is the ability to remain empathetic while maintaining professional boundaries. Regular collaboration with internal teams and ongoing professional development can help Client Advocates provide the best support and ensure positive client outcomes.

What are the key skills and qualifications needed to thrive as a client advocate, and why are they important?

To thrive as a Client Advocate, you need a solid understanding of client services, problem-solving abilities, and experience in customer-facing roles, often supported by a relevant degree or training in social work, communications, or a related field. Familiarity with CRM software, case management systems, and basic office tools is typically required. Excellent interpersonal skills, active listening, and empathy help build trust and effectively address client concerns. These skills are essential for ensuring client satisfaction, resolving issues efficiently, and building long-term relationships.

What is the difference between Client Advocate vs Customer Service Representative?

AspectClient AdvocateCustomer Service Representative
Required CredentialsTypically requires a bachelor's degree in a related field; certifications in customer relations or advocacy are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentOften in healthcare, legal, or nonprofit settings; involves direct client interaction and advocacyPrimarily in retail, call centers, or service industries; focuses on assisting customers with inquiries and issues
Employer & Industry UsageUsed by healthcare providers, legal firms, and advocacy organizationsCommon across retail, telecom, banking, and hospitality sectors

While both roles involve assisting clients or customers, a Client Advocate typically works in specialized settings advocating for clients' needs, often requiring specific credentials. In contrast, a Customer Service Representative handles general inquiries and support in various industries. The roles differ mainly in scope, environment, and expertise required.

More about Client Advocate jobs

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What job categories do people searching Client Advocate jobs in Ohio look for?

The top searched job categories for Client Advocate jobs in Ohio are:

What are popular job titles related to Client Advocate jobs in OH?

For Client Advocate jobs in OH, the most frequently searched job titles are:

Client Advocate jobs near you
Infographic showing various Client Advocate job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 11% Part Time, 1% Temporary, and 7% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $42,958 per year, or $20.7 per hour.

Hospital Response Advocate- Full Time

Women Helping Women

Cincinnati, OH • On-site

$18 - $20/hr

Full-time

Medical, Retirement, PTO

Posted 16 days ago

Job description

Hospital Advocate
Women Helping Women
Location: Hybrid. This is a primarily remote position; however, the Hospital Advocate is required to respond in person to hospitals and courts as needed to support survivors, in addition to occasional in-person participation in trainings, meetings, and community or hospital partner events.
Schedule: Monday—Friday 8:00am-4:30pm
Who We Are
Women Helping Women (WHW) serves survivors of gender-based violence including domestic violence, sexual assault, and stalking in Adams, Brown, Butler, Clermont, and Hamilton Counties. Founded in 1973, WHW has grown into a mission-driven nonprofit with over 100 staff members across multiple teams. Our mission is to prevent gender-based violence and to empower all survivors.
What We’re Looking For
Hospital Advocates provide in-person crisis intervention and support services to survivors of domestic violence, sexual assault, and stalking in hospital settings throughout Butler, Clermont, and Hamilton Counties. This includes support during forensic exams, systems navigation, and safety planning. This role requires collaboration with medical professionals, law enforcement, or other systems while prioritizing survivor autonomy and informed choice.
What You Will Be Responsible For
  • Provide trauma-informed emotional support, advocacy, and safety planning to survivors of domestic violence, sexual assault, and stalking at area hospitals
  • Build and maintain relationships with medical staff, law enforcement, and other community partners
  • Foster a collaborative and cohesive work environment by actively engaging in agency meetings, training, and team initiatives
  • Maintain accurate, timely, and confidential documentation, including completion of monthly reports
  • Conduct survivor follow-up contacts after hospital response to provide continued support, safety planning, and referrals
  • Offer telephone, one-on-one support and accompaniment to court, or other appointments
About You
Required Qualifications
  • Valid driver’s license and personal vehicle; ability to travel between hospitals and other sites
  • Bachelor’s degree in social work, psychology, public health, or related field; or equivalent experience (4+ years in the field)
  • Strong written and verbal communication skills
  • Strong computer skills, including proficiency with Microsoft Office, databases, and email
Preferred Qualifications
  • Prior experience in crisis response or gender-based violence services
  • Familiarity with the dynamics of gender-based violence and legal systems
  • Fluency in a language other than English
Required Skills amp; Competencies
  • Active Listening: The ability to listen without judgment and understand a survivor's needs and experiences.
  • Empathy and Compassion: A deep capacity to understand and share the feelings of another person, especially in a time of crisis.
  • Crisis Intervention: The skill to provide immediate, short-term support to individuals in a state of emotional, mental, physical, or behavioral distress.
  • Advocacy: The ability to speak or write on behalf of a client and champion their rights and goals.
  • Confidentiality: A strict commitment to protecting a client's private information.
  • Communication Skills: Excellent verbal and written communication to interact with clients, colleagues, and external partners. This includes explaining complex legal or procedural information clearly.
  • Cultural Competency: The awareness and sensitivity to work with individuals from diverse backgrounds, including different cultures, genders, sexual orientations, and socioeconomic statuses.
  • Problem-Solving: The capacity to help clients navigate complex and often challenging situations, such as safety planning or legal proceedings.
  • Record-Keeping: Meticulous attention to detail for maintaining accurate and timely client records and case notes.
  • Boundary Setting: The ability to maintain professional boundaries to avoid burnout and ensure a healthy working relationship with clients.
  • Stress Management: The resilience and coping mechanisms to handle emotionally challenging situations and prevent secondary trauma.
Compensation
The compensation range for this hourly, non-exempt opportunity is $18-20. The target compensation range is subject to multiple factors including education and experience.
Women Helping Women is proud to offer a variety of benefits to support employees and their families, including:
  • Comprehensive health benefits
  • Paid time off, holidays and sick time
  • Professional development opportunities
  • 403(b) with employer match

Apply