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Client Advocate Jobs in Ohio (NOW HIRING)

Equitas Health

Non Medical Health Advocate

Akron, OH · On-site

$20.43 - $22.83/hr

Client Advocacy Services operates in accordance with the established professional standards and guidelines for the National Association of Social Workers (NASW) and to adhere to NASW standards for ...

Alvis, Inc.

Behavior Support Coordinator

Columbus, OH · On-site

$26.44 - $31.36/hr

As an Alvis Behavior Support Coordinator, as a client advocate, you will provide group Bachelor's degree (psychology, sociology, social work); Master's degree preferred. Requirements Qualifications ...

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Client Advocate information

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How much do client advocate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for client advocate in Ohio is $20.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $22.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client advocate, and why are they important?

To thrive as a Client Advocate, you need a solid understanding of client services, problem-solving abilities, and experience in customer-facing roles, often supported by a relevant degree or training in social work, communications, or a related field. Familiarity with CRM software, case management systems, and basic office tools is typically required. Excellent interpersonal skills, active listening, and empathy help build trust and effectively address client concerns. These skills are essential for ensuring client satisfaction, resolving issues efficiently, and building long-term relationships.

What is the difference between Client Advocate vs Customer Service Representative?

AspectClient AdvocateCustomer Service Representative
Required CredentialsTypically requires a bachelor's degree in a related field; certifications in customer relations or advocacy are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentOften in healthcare, legal, or nonprofit settings; involves direct client interaction and advocacyPrimarily in retail, call centers, or service industries; focuses on assisting customers with inquiries and issues
Employer & Industry UsageUsed by healthcare providers, legal firms, and advocacy organizationsCommon across retail, telecom, banking, and hospitality sectors

While both roles involve assisting clients or customers, a Client Advocate typically works in specialized settings advocating for clients' needs, often requiring specific credentials. In contrast, a Customer Service Representative handles general inquiries and support in various industries. The roles differ mainly in scope, environment, and expertise required.

What types of people do client advocates work with?

Client advocates work with a diverse range of individuals seeking assistance or support, including customers, patients, or clients facing issues or needing guidance. They often handle people from various backgrounds and may work in settings such as healthcare, legal, or customer service environments, requiring strong communication and problem-solving skills.

What are some common challenges faced by client advocates and how can they be addressed?

Client Advocates often encounter challenges such as managing diverse client needs, balancing multiple cases, and navigating complex organizational processes. To address these, effective communication and strong organizational skills are essential, as is the ability to remain empathetic while maintaining professional boundaries. Regular collaboration with internal teams and ongoing professional development can help Client Advocates provide the best support and ensure positive client outcomes.

What is a client advocate?

Client Advocates are professionals who act as liaisons between clients and organizations, ensuring that clients' needs and concerns are understood and addressed effectively. They provide support, answer questions, resolve issues, and help clients navigate processes or services. Client Advocates are commonly found in industries such as healthcare, legal services, finance, and customer service, where client satisfaction is crucial. Their primary goal is to ensure positive client experiences and foster long-term relationships between clients and the company.
More about Client Advocate jobs
What are popular job titles related to Client Advocate jobs in Ohio? For Client Advocate jobs in Ohio, the most frequently searched job titles are:
What are popular job titles related to Client Advocate jobs in OH? For Client Advocate jobs in OH, the most frequently searched job titles are:
Client Advocate jobs near you
Infographic showing various Client Advocate job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 74% Physical, 3% Hybrid, and 23% Remote job distribution, with an average salary of $42,958 per year, or $20.7 per hour.

Non Medical Health Advocate

Equitas Health

Akron, OH • On-site

$20.43 - $22.83/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Equitas Health rating

5.4

Company rating: 5.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

ORGANIZATION INFORMATION:
Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation's largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.
POSITION SUMMARY:The Non-Medical Case Manager is responsible for providing case management services at Equitas Health and identifying and assisting HIV+ persons needing case management services throughout Ohio. This position promotes the independence, stability, and health of persons living with HIV by providing case management services at a non-medical level of care. The individual will operate in accordance with the established professional standards and guidelines as stated by the Ohio Revised Code. Client Advocacy Services operates in accordance with the established professional standards and guidelines for the National Association of Social Workers (NASW) and to adhere to NASW standards for social work management.
This position is represented by Equitas Health Workers United Local 6609, Ohio Federation of Teachers (OFT), American Federation of Teachers (AFT), AFL-CIO union and is subject to the terms and conditions of the collective bargaining agreement.
Hourly Rate: $20.43hr - $22.83hr
Benefits
  • PTO
  • Vision
  • Dental
  • Health
  • 401k
  • Sick time
  • Paid Holidays

ESSENTIAL JOB FUNCTIONS:
Essential functions of the job include, but are not limited to, knowledge of healthcare services and public and private insurances, traveling, having reliable transportation to meet clients, and utilizing a computer for typing and conducting research, attending meetings, conducting assessments, and other efforts to support successful client outcomes.
MAJOR AREAS OF RESPONSIBILITIES:
  • Provide high quality case management for clients who are living with HIV and their families with a focus on viral suppression and other improved HIV related health outcomes, obtaining and maintaining insurance and prescription benefits, housing stability, as well as employment or other income attainment.
  • Complete Ryan White and other assessments, annually and as needed, that identify individual treatment strengths and struggles related to viral suppression, maintenance of income and insurance benefits, and sustainable housing.
  • Develop, monitor, and evaluate individual case plans for each assigned client at intake, bi-annually, and as needed thereafter. Case Plans will address services provided to the client within Equitas Health, as well as services managed within the community by other providers.
  • Function as a central and primary access point for financial assistance programs, including but not limited to Ryan White Treatment Modernization Act (Parts A, B and C), HOPWA short term rental assistance, HOPWA short term rental assistance, and other assistance programs, as appropriate.
  • Identify mental health crises and immediately consult with Supervisors whenever a crisis occurs. Non-Medical Case Managers will consult with active, ongoing Mental Health and Therapy Providers, as necessary and appropriate.
  • Empower clients to link with and maintain resources such as housing, workforce development, respite, nutritional assistance, palliative care, chore assistance, transportation and social functions that help promote graduation.
  • Engage client's medical providers bi-annually and more often, when needed, to understand strengths and struggles related to CD4 count, viral loads, co-morbidities, and referrals to other services, such as dental, mental health, or specialty providers.
  • Identify and engage health care professionals in the region to provide quality services to HIV+ individuals and establish new relationships in collaboration with ODH. Non-Medical Case Managers will refer Providers who seek a relationship with ODH to the appropriate contacts within ODH.
  • Represent Equitas Health within the community in order to provide education and advocacy about the strengths and needs associated with individuals living with HIV.
  • Work collaboratively within a multidisciplinary team.
  • Non-Medical Case Managers are responsible to maintain documentation through Equitas Health, ODH, and other software systems. All documentation will be recorded and complete within two business days (48 hours) of provided service.
  • Maintain confidentiality of clients by adhering to Equitas Health Confidentiality Policy and Procedure, HIPAA, and other established professional standards and guidelines.
  • Effective written and verbal communication skills that ensure accurate and timely documentation, as well as successful sharing of information across various individuals and systems.
  • Returns all correspondence within two business days (48 hours).
  • Achieve productivity standards maintained by Equitas Health, including spending no less than 60% per month of hours worked directly engaging with clients, their families, and other informal supports.
  • Participate in and complete Peer Review Audits monthly. Non-Medical Case Managers will maintain scores of no less than 90% on monthly peer reviews.
  • Coordinate with clients in order to maintain Active status through Ryan White and other programs. Non-Medical Case Managers are responsible to have no less than 90% of their clients within date or identified as active in any given month.
  • Attend trainings, as assigned, to improve case management skills related to written and verbal skills, putting theory into practice, and accurate documentation across multiple systems. Non-Medical Case Managers are required to attend 10 hours of HIV specific training annually.
  • Medical Case Managers will utilize Motivational Interviewing (MI) techniques when engaging with clients. As appropriate, Supervisors will recommend and/or conduct MI trainings and Learning Groups. Supervisors and staff will review individual MI techniques and Supervisors will provide ongoing education and oversight with MI skills, as appropriate.
  • Participate in Equitas Health Committees and Performance Improvement Teams as appropriate and assigned by direct supervisor.
  • Prepare for and attend individual and group supervision per Supervisor's schedule. Non-Medical Case Managers are responsible for bringing client concerns, process questions, and other needs to scheduled supervisions. Non-Medical Case Managers are required to attend 5 hours of supervision per month.
  • Demonstrates unconditional positive regard (UPR) to clients, co-workers, community partners, and others. Non-Medical Case Manager will conduct all aspects of job responsibilities with a focus on exceptional customer service.
  • Demonstrates continuous growth and development related to Equitas Health Values, exhibiting an understanding, awareness, and respect for diversity, inclusion, and cultural humility.
  • Attend monthly, quarterly, and as needed meetings in-person or via phone or web conference.
  • Utilize email, Microsoft Teams, phone, and other telecommunication options to participate in meetings across sites.
  • Other duties as assigned related to this position by supervisor.

EDUCATION/LICENSURE:
  • Bachelor's degree in a social science field (Social Work preferred) and at least 6 months experience in a social service setting, preferably 1 or more years; OR
  • Associate's degree with 1-3 years of experience working in a social service setting; OR
  • High School Diploma/GED with 4-6 years of experience working in a social service setting

Knowledge, Skills, Abilities and other Qualifications:
  • Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community.
  • Community-based Case Management, housing services and employment training experience desired.
  • Proficiency in all Microsoft Office applications and other computer applications required.
  • Reliable transportation or driver's license and proof of auto insurance required.
  • Knowledge and adherence to social work standards and ethics.

OTHER INFORMATION:
Background and reference checks will be conducted. In accordance with Equitas Health's Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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